Tomball Ford

Excellent service Just wanted to recognize GLEN McFERON as he always goes out of his way to provide exceptional service "with a smile"....Tomball Ford is truly lucky to Just wanted to recognize GLEN McFERON as he always goes out of his way to provide exceptional service "with a smile"....Tomball Ford is truly lucky to have him!! More

Service survey Walter Herrera was very accomadating and informative regarding the few items I had brought my Raptor in for. Great job. I sold my raptor and now have Walter Herrera was very accomadating and informative regarding the few items I had brought my Raptor in for. Great job. I sold my raptor and now have a jeep srt from Tomball dodge. Service there is just as good so far. More

Friendly, fast and easy Andrea Swanson did such a phenomenal job since we got there. She approached us and took care of us not just as her customers but I felt like she did a Andrea Swanson did such a phenomenal job since we got there. She approached us and took care of us not just as her customers but I felt like she did all she could to help my family out. We appreciate all she did and the deal we got. Thank you. More

Excellent from Start to Finish All aspects of this purchase (2016 F150 Platinum) were exceptional. Jana Baker was knowledgeable and very helpful. I was able to drive various confi All aspects of this purchase (2016 F150 Platinum) were exceptional. Jana Baker was knowledgeable and very helpful. I was able to drive various configurations and Jana's knowledge of the product and the differences allowed me to make an informed choice. Tomball Ford had the exact configuration I was looking for and was able to deliver the truck quickly. More

Upgraded to an F250, awesome As a repeat customer, we Brought in a tough one for Chris Tatroe; traded an Escape '13 and an F150 '13 for an HD F250 XLT '16; worked a great deal fo As a repeat customer, we Brought in a tough one for Chris Tatroe; traded an Escape '13 and an F150 '13 for an HD F250 XLT '16; worked a great deal for us and financing was great as well. Saved us hundreds $$ a month /w a much better interest rate. Chris was dilegent and got us just what we asked for !!! Thank you to great people and great customer service. More

Best customer service after the sale! Great dealership! I own five Ford vehicles and have had excellent experience with all of them. Tomball Ford is great, from Tim Fowler in sales to Mi Great dealership! I own five Ford vehicles and have had excellent experience with all of them. Tomball Ford is great, from Tim Fowler in sales to Misty in service. I won't buy a Ford anywhere else because of their excellent customer service. More

Great! I had a great experience with buying a car from Jorge at atom all Ford. I just had a baby, so I needed to be in and out quickly. I talked to him over I had a great experience with buying a car from Jorge at atom all Ford. I just had a baby, so I needed to be in and out quickly. I talked to him over the phone to specify exactly what I wanted & discussed the price, so when I got to the dealership he had everything we discussed ready for me to sign. It was nice to have it quick and easy due to having an infant with me. More

Knowledgeable, pleasant to deal with In my 50+ years of buying new vehicles, Chris Tatroe was the most knowledgeable, professional, caring sales consultant I have encountered. I would hi In my 50+ years of buying new vehicles, Chris Tatroe was the most knowledgeable, professional, caring sales consultant I have encountered. I would highly recommend anyone looking for a new vehicle to be sure and ask for Chris. More

Tomball Ford I have bought 5 Trucks (2 X F150 & 3 X F250) from Tomball Ford since 2000 and have received excellent service in every instance. I will continue to bu I have bought 5 Trucks (2 X F150 & 3 X F250) from Tomball Ford since 2000 and have received excellent service in every instance. I will continue to buy from this dealer for all my auto needs. More

Making a living on Dishonesty Tomball Ford Dealership Save yourself grief from being "nickeled and dimed" to death plus the cat and mouse games of the con artists in finance, g Tomball Ford Dealership Save yourself grief from being "nickeled and dimed" to death plus the cat and mouse games of the con artists in finance, go somewhere else. Firstly, I understand nothing is perfect in buying a car and I know dealerships have to make a living. This 2016 Explorer I purchased from Tomball Ford is the 19th car I've owned. I've been in dealerships many times and I understand there are games and tactics. I'll spare my detailed complaint of the sales person who had a attitude throughout the process and didn't know 4 features the SUV had in it (which we specifically asked if this certain Explorer had during the test drive) I discovered a few days ago the vehicle was equipped with them. I'm mainly writing this as a heads-up for others. After hours of haggling out a sales price and right before finance, there's a "after-market" "rep" that comes to you with paper-work for a "apex" tracking system (I told all of the sales people many different times, for hours, before this rep came to me, I didn't want the Apex system) it was somewhere around $700 I refused to initial anything this after-market guy had for me in his paperwork for a charge for the Apex system and a monthly tracking fee! He got an attitude with me with his tone stating the system pays for itself; he then left and he also denied already being aware that I already said I didn't want it. (My sales-guy was talking to the After-market Rep, right before the Rep came in to get me to sign!) When the salesperson came to me to tell me to go to finance, I had been there for 7 hours. My credit score is in the low 700's. After meeting the finance person, he puts a piece of paper in front of me with options for financing. Column One option for financing was 2.99% with a extended vehicle protection warranty for $525/month. Column Two option for financing was 3.99% without extended warranty for $545/month. The games began... I kept asking over and over, "why I had to buy an extended vehicle protect plan to get 2.99% interest rate" The finance person became completely aggravated with me for not dropping the issue and finally told me, """ I have coupons with the credit union you're financing through and I can CHOSE to use them or not""" So, there it was, out there in the open, he wasn't going to use his "coupon" (lol) for a 1% lower interest rate for me unless I agreed to put the extended warranty for $1600 on the loan. During this time I kept asking for them to take the Apex system off the contract. This is when both, my salesperson (that was in finance office) and the finance person both got heated as they told me "ok we'll take it off but it's going to be a $350 charge to remove it from the car" During haggling over these issues on the contract, the finance guy was slamming his hands about in frustration and upon leaving the finance office no one would help us (me and my wife) We stood in the showroom for 10-15 min, then we were brought the keys and the Explorer was parked just outside the door. The sales person gave my wife the key and that was it... We weren't introduce to anything with the dealership as far as Service Dept or a walkout to the car and not even a kind farewell or a walkout. We both felt extremely unwelcome from being obviously ignored from everyone. So yes, I bought the car, they got me.....they knew my wife really wanted the car and I was backed into a corner. I called two weeks after the purchase and spoke with the finance manager, I told him all of the above, he had nothing to say, except to justify the Apex tracking system removal charge of $350 and the tactics of the finance guy for holding a better interest over my head, that wasn't available to me without buying His Extended Vehicle Warranty. I asked him why the finance person refused to give my a copy of the "finance options column page" he said that was an "internal document and he couldn't give that out." There was no sensitive information on this paper, from me, or the dealership, just payment options and interest rate options. I also asked for a copy of the "lower interest rate Coupon" the finance person gave my Credit Union to get me 2.99% instead of 3.99%, he told me """"I'm not going digging through your file to find it""" So, if you are shown the "column page" with finance options ( which I'm sure is common thing ) ask for a copy of it, lol. This is when the finance guy will start getting pissed. (This is the page that puts the extended warranty in the lower interest rate column. I get it, I know it's sales, but when someone refuses over and over, it's time to stop and NOT have an attitude with customers. So they won, they got few hundred for the worthless Apex Security Tracking System and a few hundred for the Extended Vehicle Protection Warranty. But they lost out on me coming back this month to buy my truck. Seems there's more profit in extended warranties and worthless tracking systems than the Vehicle More