Tomball Ford

Wont Honor a Deal they Approved - No Leadership Here Online rep and manager approved a deal. I get there after being called to see if i was still coming to make the deal. When i show up, the online rep a Online rep and manager approved a deal. I get there after being called to see if i was still coming to make the deal. When i show up, the online rep and the manager that approved the deal are unwilling to meet me. They hand me off to someone else who knows nothing about our deal and laughs and says that deal can never happen. When complaining to management, which you have to do online and through the BBB because they do not want to meet you face to face to find out the issue, the management team doesnt even call you. They hide behind their computers, they dont listen to what you have to say and brush you aside. Their own customer relations manager let me know i was right by stating that she would bring the issue up in weekly manager/ownership meetings, as a learning experience so this type of situation doesnt happen again. They say im right, but still dont honor their screw up or make an attempt to get close. Be very aware of the bait and switch they have going on at this location. Horrible morals, no ethics, they dont even trust themselves to stand behind their own word. It must not take much to be awarded anything from Ford if this dealership wins awards. More

Service Experience Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is frie Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is friendly and honest. More

Buying at Tomball There's a reason I bought my 2001 F-150 and my 2016 F-250 at Tomball Ford. Quality service! With sales staff like Jana Baker and service personnel l There's a reason I bought my 2001 F-150 and my 2016 F-250 at Tomball Ford. Quality service! With sales staff like Jana Baker and service personnel like Candy; I'll continue to drive 2 hours to buy my Fords at Tomball. More

Beware Dont waste your time. They are not an honest dealer. Everyone I talked to here jerked me around, lied and would not live up to what they promised. Dont waste your time. They are not an honest dealer. Everyone I talked to here jerked me around, lied and would not live up to what they promised. More

Service Experience! On my most recent service work Glenn Mcferon did an outstanding job taking care of my needs. Repairs were done in a timely manner he was very helpful On my most recent service work Glenn Mcferon did an outstanding job taking care of my needs. Repairs were done in a timely manner he was very helpful and courteous in working with me. Thanks! More

Happy to buy another Ford Jason Bradley was a very convincing Ford rep.Goodexperience and support from management when needed. This is the 3rd Ford i have bought at Tomball for Jason Bradley was a very convincing Ford rep.Goodexperience and support from management when needed. This is the 3rd Ford i have bought at Tomball ford and i hopeto buy more. More

They made me distrust the name FORD Scam artists! DO NOT PURCHASE A VEHICLE FROM HERE! I was screamed at & berated by a condescending salesman named Scott Fulmer who challenged my intell Scam artists! DO NOT PURCHASE A VEHICLE FROM HERE! I was screamed at & berated by a condescending salesman named Scott Fulmer who challenged my intelligence and spoke to me like I was an imbecile all because I had complained multiple times about a car I recently purchased (used) that was riddled with problems since the first day I bought it! Firstly, I have less than perfect credit. He offered me one car and told me that was the only one I qualified for. I saw other cars I liked that were in the same price range (some even less expensive) yet he could not manage to get me approved (allegedly) for them. He then misled me originally stating the vehicle was a 2014 GMC Acadia when in reality is was a 2012! He told me it had a screen which was also NOT TRUE! No biggie, I really needed a car, plus he had already ran my credit a thousand different times & started the process with this truck. Fast forward, I picked the car up 7/11 (although the contract says 7/9...thank God I had other documentation stating the true date of delivery) and once I hit the highway the car started shaking and had a huge windshield chip. In addition, the car did not even pass inspection when it was delivered. It wasn't "officially inspected" until 7/21. Anyway, I notified Scott that moment on the highway that my car was shaking/jerking and about the windshield. He told that I'd need to wait for the windshield repair guy and come back later that week & he'd have his technician check out the vehicle. When I came back to have these issues checked, I was informed that the windshield had already been "sealed" and that his tech said the car was driving fine and maybe had a few glitches because the battery had been recently "replaced". I trusted him & the Ford brand & accepted his explanation. Turns out that wasn't true! The car broke down 7/25! I was literally stuck in a parking lot at 11pm & had to pay for a tow company to tow my 2 week old vehicle to my home. I had to then spend $70 on a battery charger just to get the vehicle to turn on! 14 days after I paid $1400 on a down payment & hadn't even made my first payment!!! I took the car to Autozone & an outside mechanic because I felt like I was being deceived in regard to the car having "no issues". Autozone ran a diagnostic that showed there was LONG TERM MEMORY PROCESSING ERRORS INTERNALLY & it failed the EDM (not sure what that means). It also reported more mileage on the vehicle than there was on the odometer!!! In between that time I was noticing the functionality of the AC just wasn't right. I would be sweating in my car with the AC on full blast. I could only use it on the face setting, everything else blew hot air. Took it in again & Scott again talked to me like an idiot stating things like, "you do know this is a used car, right", would not let me speak to the mechanic myself, & asked me "what are you doing to this car?!" He claimed the tech cleaned the filter (not sure why that wasn't already done) and proceeded to lecture me on how AC works in cars and not to expect too much. He then told me to "go away," & walked off. Over the month of July I brought the car in at least 8 times back to TOMBALL FORD and was told every time there was nothing wrong with the vehicle. I was never able to speak directly to the mechanic & had to rely on the hope that Scott would communicate the issues effectively. On 7/25, when the battery was replaced (which was supposed to have been the cause of all the problems...), I was issued a rental car for about 4 hours & told the car was in working condition. Throughout this entire period (7/11-present) I still noticed the jerking, but was told that it was all connected to the battery. Today, I went there to pick up my tags. While I waited, the check engine light started flashing and the car began to rumble again. I tried to call Scott, but he was unavailable. I went ahead and drove over there to see him sitting outside smoking a cigarette (as usual). I approached him and tried to inform him about the vehicle and he told me to take it to a mechanic and that his company would not do "anything else for me." I asked him if this dealership was in the business of selling lemons and he got irate. He was over talking me, shouting so loudly that he was shaking, causing a scene in front of the building with his coworkers standing by. He told me I "didn't understand basic principles" and continued to insult me and my intelligence. I asked him if he felt so comfortable talking down to me because I was black. He then brought up the fact that he had to work so hard because of my credit...I asked him if that gave him the right to take advantage of me? He screamed "we're done" and told me he wasn't married to the car. Uh duh...I reminded him that he worked for a reputable dealership & that people trust the brand but he was so irrational. I walked off in tears. GMC informed me the car has severe motor issues (longstanding). More

jorge lopez is the man!! I just purchased a 2016 f150 from Tomball Ford and my experience was great. Mr jorge lopez is a class act. By the end of the deal he felt more like an I just purchased a 2016 f150 from Tomball Ford and my experience was great. Mr jorge lopez is a class act. By the end of the deal he felt more like and old friend than my salesman. Keep doing what you do Jeorge!God bless. More

Awesome Jorge was awesome! Knew a lot about the kind of car I was looking at and was extremely nice and helpful. Love my Ford Explorer sport!! Jorge was awesome! Knew a lot about the kind of car I was looking at and was extremely nice and helpful. Love my Ford Explorer sport!! More

Happy Tomball Ford Customers Jana was not only courteous and professional, she is very knowledgeable about the cars and their features. We lost our car in the flood and came to To Jana was not only courteous and professional, she is very knowledgeable about the cars and their features. We lost our car in the flood and came to Tomball Ford to replace it Jana came highly recommended from our service guy Rusty who took care of our fleet of company trucks while we worked the Grand Parkway project so I trusted his referral. We were very pleased with our choice of car we will be back again. I cannot say we have had better customer service than that we received from Tomball Ford. More