Tomball Ford

Service excellent Jim Baker is the biggest reason I continue to buy and service my vehicles at Tomball Ford. My service writer makes sure that my King Ranch is treated Jim Baker is the biggest reason I continue to buy and service my vehicles at Tomball Ford. My service writer makes sure that my King Ranch is treated as if it is his. It's ready when he says it is going to be and all points are covered. More

Richard Chiavacci My first and definitely not my last experience with Tomball Ford was absolutely excellent. I traveled from San Antonio to purchase this vehicle via in My first and definitely not my last experience with Tomball Ford was absolutely excellent. I traveled from San Antonio to purchase this vehicle via internet sales and Chris Jones was very helpful and extremely professional. I would suggest this dealership to anyone interested in buying a new or used vehicle. Keep up the outstanding work, Chris. More

No Worry Service We never have to worry if everything was taken care of in the service department when Jim Baker takes control. He knows us and knows what needs to be We never have to worry if everything was taken care of in the service department when Jim Baker takes control. He knows us and knows what needs to be done. We would never take our Lincoln to any other dealer for service. Please don't leave, Jim Baker! More

Christian Jackson He was wonderful, and explained everything. He walked me through the process, and show me all the new tech in the new 2016 F 150 He was wonderful, and explained everything. He walked me through the process, and show me all the new tech in the new 2016 F 150 More

2016 Ford Fusion Energi Jana Baker was phenomenal, I could not possibly be more pleased with the service I received from her. She was quick, efficient and did not waste my ti Jana Baker was phenomenal, I could not possibly be more pleased with the service I received from her. She was quick, efficient and did not waste my time. I got exactly what I wanted for what I wanted to pay. I am very pleased with my experience. More

Great First i was disappointed because Jorge Lopez was not George Lopez " 'member, why you crying". Just kidding. Jorge helped me with my purchase of my 201 First i was disappointed because Jorge Lopez was not George Lopez " 'member, why you crying". Just kidding. Jorge helped me with my purchase of my 2016 F-150. He was very knowledgeable and helpful in any questions i had. Dealt with what i needed and was looking for. I would look for Jorge in my next purchase of a Ford product. This was my second purchase of a vehicle from Tomball Ford. I would highly recommend Jorge and Tomball Ford. More

Great service department Jason Bradley has helped us so many times with excellent service advise and fast service. He took good care of my wife when she had car issues. Jason Bradley has helped us so many times with excellent service advise and fast service. He took good care of my wife when she had car issues. More

Wont Honor a Deal they Approved - No Leadership Here Online rep and manager approved a deal. I get there after being called to see if i was still coming to make the deal. When i show up, the online rep a Online rep and manager approved a deal. I get there after being called to see if i was still coming to make the deal. When i show up, the online rep and the manager that approved the deal are unwilling to meet me. They hand me off to someone else who knows nothing about our deal and laughs and says that deal can never happen. When complaining to management, which you have to do online and through the BBB because they do not want to meet you face to face to find out the issue, the management team doesnt even call you. They hide behind their computers, they dont listen to what you have to say and brush you aside. Their own customer relations manager let me know i was right by stating that she would bring the issue up in weekly manager/ownership meetings, as a learning experience so this type of situation doesnt happen again. They say im right, but still dont honor their screw up or make an attempt to get close. Be very aware of the bait and switch they have going on at this location. Horrible morals, no ethics, they dont even trust themselves to stand behind their own word. It must not take much to be awarded anything from Ford if this dealership wins awards. More

Service Experience Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is frie Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is friendly and honest. More

Buying at Tomball There's a reason I bought my 2001 F-150 and my 2016 F-250 at Tomball Ford. Quality service! With sales staff like Jana Baker and service personnel l There's a reason I bought my 2001 F-150 and my 2016 F-250 at Tomball Ford. Quality service! With sales staff like Jana Baker and service personnel like Candy; I'll continue to drive 2 hours to buy my Fords at Tomball. More