Tom Wood Ford

What should have been a fun and exciting time (buying a used vehicle for my daughter) ended up as a bad experience. Specifically,, Michael Baldwin decided to turn this experience upside down because we ch used vehicle for my daughter) ended up as a bad experience. Specifically,, Michael Baldwin decided to turn this experience upside down because we chose not to select the add-on packages during signing. When we declined, he stated to me and my daughter (quoting) “Congrats on your car with no protection”. Since he was flustered and visibly upset, he decided not to explain or walk through the remaining paperwork details and just said “sign here”. He was so distracted that he didn’t even remember to collect the down payment on the vehicle. More

I am writing to you to express disappointment in my recent service received on my newly purchased vehicle. At the time of my purchase I was advised by the executive sales and management team that m recent service received on my newly purchased vehicle. At the time of my purchase I was advised by the executive sales and management team that my vehicle was a Blue Gold Preferred car and that over 100 inspection points had been reviewed and analyzed on the car. It was in top condition and there were no issues. My salesperson, Cherie, was excellent and has been a great and kind resource to me. My sercixe advisor, Jamie, also gave excellent and courteous care. It is a shame these two ladies were caught in the middle of having to deliver poor communication from the executive sales/service management at TW Ford (96th st). I took my new car for an inspection after my purchase because when I drove on the highway the car would wobble when I would driver over 50mph. The private inspection revealed the following: The driver mirror was taped due to a broken piece The rear passenger wheel/rim bent The passenger side tires cupping The exhaust system bumps into the subframe I requested these issues to be addressed by Tom Wood Ford service department as I did not know or had not been made aware of these issues at time of purchase Unfortunately, TW Ford was unable to assist me with any repairs as I was advised by executive manager, Tyler, that I purchased my vehicle used and I failed to notify TW Ford of these concerns when signing my purchase agreement. Since Tyler, TW Ford Sales/Service Exec Manager never spoke with me about my concerns directly and basically shoved me off to a different location manager and then determined there was nothing that he could help me with regarding the repairs on my vehicle- I paid approximately $1400 for the repairs on my less than 30 days owned newly purchased car. My feelings are that TW Ford totally disregarded me as a person, and paying customer. I was given a cold shoulder and don’t care about your concerns treatment. In addition, I feel like I have made a serious error in choosing to purchase a vehicle with this dealership. I agree that I have no auto mechanical/engineering background or experience, however, my assumption is that if the dealership advised that a used vehicle has passed a thorough inspection ( Blue Gold Preferred) than my expectations for such issues would not be present in my newly purchased vehicle or the inspection would reveal these issues for resolution prior to my purchasing of the vehicle. I will not bring my vehicle back to this dealership for any service or maintenance. I will also share my experience with friends and family to strongly advise them to stay clear of this dealership for any future purchase consideration or service needs. Thank you for allowing me an opportunity to share my feelings and experience. More

Everyone was so helpful. I had never been to this dealership before and they made everything easy and quick! I will definitely continue to come back! I had never been to this dealership before and they made everything easy and quick! I will definitely continue to come back! More

it was a pleasure to work with Dalton to order a Mustang Mach E last year. Although I was getting impatient as time went by, it was finally delivered last week and I am happily learning all the bells and wh Mach E last year. Although I was getting impatient as time went by, it was finally delivered last week and I am happily learning all the bells and whistles included on the vehicle. More

Good afternoon, I had purchased a vehicle from the Ford Dealership on 96th street last Thursday 5/11. After taking the initial test drive on the vehicle, I pointed out to our salesman, Greg, that the left Dealership on 96th street last Thursday 5/11. After taking the initial test drive on the vehicle, I pointed out to our salesman, Greg, that the left rear brake smelt very hot. You could feel and see the heat coming off of the brakes. He immediately said he was going to take the vehicle to service and have them looked at. We knew this was the vehicle we had wanted. So we decided even though there was an apparent issue with the brake, we wanted to see what the financing looked like and possibly move forward in the purchase of the vehicle. Our salesman had said, that he had talked to the used car manager about the issue and said his response was a reluctant agreement to the repair. Salesman was sure they was going to end up replacing the caliper or brake components and the estimated repair cost was nearly $1,000 and we could pick the vehicle up in around 2 days. (I’m not understanding why he had a “reluctant” response to what could be held as a serious safety issue, this almost made me walk away from the deal entirely). This obviously made us feel some reassurance that the issue that had been pointed out was going to be addressed even with the reluctance from management. Upon negotiations, we brought up the idea that if they were to drop the suggested repair cost of the vehicle off of the asking price of the vehicle, we would do the repairs ourselves. The salesman took the generous offer to the sales manager and he quickly said that the brakes were fine and they had found a piece of debris in the caliper and hindered the caliper from releasing. We took them at their word, so we moved forward with the deal. Once we got the vehicle home, we had the same issue with the brakes. Very hot with steam coming off of the wheel/brake area. So I decided to take actions on it, I had ordered a brake caliper and brake line from a local dodge/ jeep dealer. I took apart the caliper, checked the slide pins, looked like they haven’t been off in a while. The rubber dust boots that the slide pins are in was still stuck to the pins. I cleaned them and lubed them. Now the vehicle is safe, and stops correctly without any heat buildup like before. I had decided to contact the dealer and let them know of our recent endeavors since the purchase of the Jeep. The first person I talked to was the used car manager. It wasn’t a very pleasant conversation. He was rude and very aggressive. He agreed that the brakes were very hot after the test drive and he swore that he was back there when they took the caliper apart and that no more heat had been building up. I told him that I don’t believe they were inspected to the degree he had said due to the nature of the slide pins I found. He told me that I should have brought the vehicle back if we had issues with it. (A overheating brake of all things). I feel I was correct in making the repair myself to avoid getting in an accident and possibly causing harm to someone.(also, I had already pointed out the issue with the brake, they had their opportunity to repair it and they failed, so I have doubts in their service department). I had asked him if they would be willing to refund me my cost of the parts I had in the vehicle. And he said no, if we had taken the vehicle into them again, he would have. I simply did not understand his way of thinking. I was no was going to put my family in a vehicle knowing the brakes were faulty. So had told him I planned on reaching out the the General Manager and he said I’m more than welcome to and they he didn’t have his extension. After this depressing phone call had ended, I decided to call the service manager instead and had informed him of the situation. He had no knowledge of the vehicle having the brakes looked at. And said he was going to look into it. I am only left with the determination that they have lied to me about checking the brakes and have no intention in making things right. More

Recently was in the market for a new truck. Tom Wood ford made me feel like family from the time I walked in the doors. I will definitely be back for future vehicle purchases. Tom Wood ford made me feel like family from the time I walked in the doors. I will definitely be back for future vehicle purchases. More

I would like to thank Tom Wood Ford for helping me get a car they went above and beyond what I could imagine all the things I ask for they found and better when you look for a car let them help you will be car they went above and beyond what I could imagine all the things I ask for they found and better when you look for a car let them help you will be satisfied 100% More

I had an issue when traveling from out of town. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. More

I had the best time and was told the truth Ms Fields is honest lady honest lady More