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Tom Wood Ford

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.3
425 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 425 reviews

July 19, 2024

Great, speedy service and professional courteous sales staff. I will return for my next purchase. Thank you More

by terryalancoen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jul 19, 2024 -

Tom Wood Ford responded

Thank you for the positive feedback! We're glad to hear our team at Tom Wood Ford provided great service during this recent purchase. Enjoy the ride and see you next time!

July 09, 2024

Worked me in short notice, and were in contact with me. Did what was necessary. More

by Stonedale90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
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Jul 09, 2024 -

Tom Wood Ford responded

Thanks for sharing your experience with Tom Wood Ford. It was our pleasure to accommodate you and we hope to see you next time!

June 26, 2024

I brought my truck in for routine maintenance and software updates. The service was incredible. I received pictures, text, and emails at every step of the process. It was the most impressive service More

by McCloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Phillippe, Service Advisor-Logan Proctor, Tech
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Jun 27, 2024 -

Tom Wood Ford responded

We're delighted to hear that you had such an impressive service experience with us at Tom Wood Ford. Thanks for sharing your feedback!

June 21, 2024

Collin is the best advisor that I had every had the pleasure to deal with. More

by Danielwest1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Kleckner
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Jun 21, 2024 -

Tom Wood Ford responded

The pleasure is all ours, Daniel! Thank you for the shout-out. — Collin and the Tom Wood Ford Team

June 21, 2024

I was pleased with the work that was done; took a lot longer than they said by about 2 hours. Everyone was friendly. Very clean. More

by Pitchersma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Jun 24, 2024 -

Tom Wood Ford responded

Thank you for your feedback! We're glad to hear you were pleased with the work and found our team at Tom Wood Ford friendly. We apologize for the delay and appreciate your patience.

June 14, 2024

My experience with Tom Wood Ford, and specifically, Collin, exceeded my expectations. All issues were addressed and resolved to my satisfaction. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Jun 14, 2024 -

Tom Wood Ford responded

We're delighted to hear that Collin and the team at Tom Wood Ford exceeded your expectations! Thanks for sharing your positive experience with us.

June 07, 2024

Excellent service team and customer service advisors to work on all my vehicles. Right on time. More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
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Jun 07, 2024 -

Tom Wood Ford responded

Thank you for taking the time to leave Tom Wood Ford a five-star review! We appreciate your kind regards for our service team. See you down the road!

June 05, 2024

Communication was perfect. Explained all the service options. Between Service and Parts departments, it was very obvious “everyone was on the same page “. Thanks Chad!!! More

by pat.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Jun 05, 2024 -

Tom Wood Ford responded

Pat, we're delighted to hear that our team at Tom Wood Ford provided excellent communication and service. Thanks for the shout-out to Chad!

June 02, 2024

I purchased a car through Cherie, she was terrific! It’s the first time purchasing a car from Tom Wood Ford and my experience was great. I would highly recommend Tomwood, Ford and Cherie as your sale More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherie Berry-Lamaster
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Jun 03, 2024 -

Tom Wood Ford responded

Sandy, it's great to hear Cherie made your first experience at Tom Wood Ford notably terrific. Thanks for the recommendation - we look forward to providing excellent service in the future!

April 30, 2024

I left a bad review of your service but nobody try to call or to understand my issues, instead of that your service advisor sent me a message with a shocking words !!! I’m regretting to choose your deale More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin / Chad
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Apr 30, 2024 -

Tom Wood Ford responded

We're really sorry to read about your experience. It's important for us to understand and address any issues our customers may have, so it's concerning that this hasn't been the case here. We'd like a chance to rectify this situation - please reach out directly when you can. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

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