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Tom Wood Ford
Indianapolis, IN
415 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 415 reviews
November 11, 2010
I bought a 1997 Explorer from Tom Wood, my first American 'car'. I've always had it serviced at Tom Wood, and Phil Caldwell has been my Service Advisor. Phil keeps me up to date on what is required, and expl 'car'. I've always had it serviced at Tom Wood, and Phil Caldwell has been my Service Advisor. Phil keeps me up to date on what is required, and explains in detail exactly what is being done and why. I moved to another state that had different inspection requirements. Phil informed me on some emmission systems issues & the different laws. My keyfob & keys were lost out of state, and although Tom Wood could not replace the set due to the age of the vehicle, Phil advised me of the procedure he uses & why [risks inherent]. It all worked out perfectly. I will likely buy again from Tom Wood again, and the continuing pattern of responsible service from Phil Caldwell - ranks up there with the great features of some new Ford models - in determining that large decision. HIGHLY RECOMMEND PHIL CALDWELL at Tom Wood Ford. More
by PHandfield
Employees Worked With
Phil Caldwell
July 13, 2010
Recently I purchased a 2004 Ford F150 used from Tom Wood Ford and had a great experience. The dealership seemed to genuinely care about my budget and didn't try to push me into a truck that didn't work for Ford and had a great experience. The dealership seemed to genuinely care about my budget and didn't try to push me into a truck that didn't work for me financially. Tom Wood took care of some scratches that I was concerned about on the front bumper and really addressed all of my concerns. I would recommend working with Tom Wood Ford. More
by rcalliman
Employees Worked With
Jacobus Harmse
May 14, 2010
Dealership was unwilling to deal. Attempted to sale used car for sticker price and then acted like they were doing us a favor by decreasing price by $100 when this was already offered on the internet listin car for sticker price and then acted like they were doing us a favor by decreasing price by $100 when this was already offered on the internet listing. I have bought several cars in the past and never met a dealer not willing to work you, especially when offering to make a cash deal. More
by djstubbs
Employees Worked With
Tim Branson
September 28, 2009
Do NOT buy from them, even new. They sold me a brand new car, and it's a lemon. They lied to me about fixing the issues, and then told me they didn't care that I was unsatisfied and that I was welcome to t car, and it's a lemon. They lied to me about fixing the issues, and then told me they didn't care that I was unsatisfied and that I was welcome to take my business elsewhere. Ford Corp wasn't much help either. I wasted 38k on a new car. More
by hookta
Employees Worked With
Service Department
February 05, 2005
I recently purchased an '03 GMC Sierra with 43,xxx miles on it from Tom Wood Ford's "Pre-owned Certified" used vehicles, which came with a 12month/12,000mile powertrain warranty. Within the first 24hours my on it from Tom Wood Ford's "Pre-owned Certified" used vehicles, which came with a 12month/12,000mile powertrain warranty. Within the first 24hours my check engine light came on, so i took it back to their dealership and they "fixed the problem". The problem with that was about 15 miles down the road my check engine light was on again. I then decided to have the vehicle inspected by my mechanic at a local Chevy dealership. Upon further inspection he found the rear main seal, rear main adapter gaskets, trans output seal and oil pan gasket needed replaced. I notified Tom Wood Ford of this since their "140-point inspection" somehow missed this. I requested to either return the truck and get my previous vehicle back or to get an even trade for something comparable, however they denied both requests and i'm having to fight them to even fix it under their "warranty". I advise to avoid this dealership at all costs! More
by Eclipse744
Employees Worked With
Chris Matchett (general manager)
