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Tom Wood Ford
Indianapolis, IN
415 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 415 reviews
February 27, 2017
Tom Kashman. Stood by his good word. A couple years ago the air suspension compressor on my Expedition broke and needed replacing. I recall that Tom Wood's service department did a good A couple years ago the air suspension compressor on my Expedition broke and needed replacing. I recall that Tom Wood's service department did a good job of completing the work back then. Fast forward to a couple months ago,.. that same part broke again. While this is incredibly frustrating, I contacted Tom Wood's service department and spoke with Service Manager Tom Kashman. Since it was clearly a failure of the same part, Tom K. told me that Tom Wood would cover the new part/repair. This is apparently a unique coverage from Tom Wood, since standard Ford warranty on the earlier repair had expired. I no longer live near Indianapolis, so it was impossible for me to bring in my vehicle. I had the work done at a more local dealership to me. After shuffling invoices on to Tom, I eventually was reimbursed for the full amount of the second repair. Tom was a man of his word. I would rather not have had to fix the air suspension in the first and then second place, but at least I am left feeling less frustrated, and respected and valued as a customer by Tom Wood Ford. Thank you Tom Kashman. I highly recommend your service department and appreciate your honesty. More
by Expedition Man
Employees Worked With
Tom Kashman
January 24, 2017
Tom Kashman and the Service Staff Tom Kashman and his staff are very professional. The are respectful, friendly and helpful. Moreover, they provide good advise about our vehicle and ma Tom Kashman and his staff are very professional. The are respectful, friendly and helpful. Moreover, they provide good advise about our vehicle and make good recommendations to keep our vehicle working. We appreciate them working on our vehicle. Thanks. Larry and Jenice Dunlap More
by Larry
Employees Worked With
Tom Kashman and Trey
November 06, 2016
No communication Bought a vehicle on line. Talked to salesman and stated would take vehicle and we are on our way. Which was over an hour away. Of course nothing was Bought a vehicle on line. Talked to salesman and stated would take vehicle and we are on our way. Which was over an hour away. Of course nothing was ready. Manager on duty knew nothing. Vehicle hadn't even been cleaned up. Realized didn't receive keyless access code to the door, called back and was told it would be $60 for them to get that for us. More
by Yellowboat
Employees Worked With
Internet sales
October 25, 2016
Tony Anderson -Service Advisor- Excellent Service As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took m As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took my vehicle in for an oil change and was very impressed by Tony Anderson who was friendly, enthusiastic and helpful. The entire experience from the phone call to completion of the work was seamless, professional and truly excellent. Great work from a great group of people who know how to make a customer feel valued and important regardless of what the reason for your visit. More
by Craig J.D. Smith
Employees Worked With
Tony Anderson
July 29, 2016
Great service Trey helped me out with a leak issue and took care of a minor recall item. Efficient and good communication. I will be back when my fusion needs servi Trey helped me out with a leak issue and took care of a minor recall item. Efficient and good communication. I will be back when my fusion needs service. More
by Wellstt
Employees Worked With
Trey Scruggs
December 03, 2015
Horrible experience! My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we had several storms and we noticed the windshield wipers were not working properly. We took it back in and they didn't want to fix them since it had been a month. They finally relented and fixed them, but a day later we noticed the sun roof had quit opening. Took it back, and they had accidentally unhooked a connection. When we returned to pick it up, they had scratched a portion of the tint off the front windshield that we had to go through the hassle of fixing. Recently the car got a flat. We purchased the tire protection so my husband to it in to get it fix for free- great. When he picked up the car Monday the rim was all scratched up and now we have to find a time to take it back so the can fix that, but only because we had taken a before picture on our phones! Bottom line- you'll never be in this place just once. Never had trouble with the showroom staff but the service center is horrible and a pain. I will not buy from here again, and the only reason I take our car there to be fixed is because of the warranty. Be very wary of this place. Horrible service and rude staff. Be sure to take before and after pictures of the part they are fixing like we did, or they won't fix it! Now they refuse to fix the windshield wipers that are still not working because I posted a bad review on Yelp. Horrible immature way to run a business. Tom the service manager is like dealing with a 12 year old boy. More
by Jessbirge
Employees Worked With
Tom
November 14, 2015
Nice people to deal with Our experience was a positive one. The sales lady that helped us was so nice and made the trade in and purchase a pleasant experience. I would defin Our experience was a positive one. The sales lady that helped us was so nice and made the trade in and purchase a pleasant experience. I would definitely recommend Tom Wood Ford and will go back for my next purchase. More
by Bryan87
Employees Worked With
Rachel Lavey
October 23, 2015
Lazy and Incompetence Sales staff and finance staff extremely lazy and incompetent. Did not do what they said they were going to do. Other Tom Wood dealerships are much b Sales staff and finance staff extremely lazy and incompetent. Did not do what they said they were going to do. Other Tom Wood dealerships are much better. More
by hoosierhugh
Employees Worked With
Used car manager, finance manager, Vince Bledsoe
August 19, 2015
We will NEVER buy another car from this dealer We recently purchased a 2014 Ford Explorer from Tom Wood Ford and were less than impressed with our salesman and the dealership as a whole. Thank good We recently purchased a 2014 Ford Explorer from Tom Wood Ford and were less than impressed with our salesman and the dealership as a whole. Thank goodness we did our research ahead of time. Our salesman didn't have any more information than what was in the seller's guide inside the car and online. The features of the car were not pointed out or explained to us even after purchase. The salesman was not timely with the deal or having the car detailed. We have followed up to speak with a sales manager and days later, still no response or return of a phone call. With such a large purchase and investment you would think the dealer would want to create a better customer service experience however, this was by far the worst customer services experience we have EVER encountered. More
by Coop321
Employees Worked With
Josh Lindley
August 19, 2015
Suck! Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something an Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something and than be told you can't change your mind because they misquoted you a price. Which was their fault! More
by simple
Employees Worked With
Rather not say
