Tom Wood Ford

Amazing We got a call from Tom Wood explaining that they wanted our explorer. We went in with an idea of what we wanted and they put us in the perfect car wit We got a call from Tom Wood explaining that they wanted our explorer. We went in with an idea of what we wanted and they put us in the perfect car with the perfect price. Jessie Baker did amazing and we will always recommend him and Tom Wood! Thank you! More

Jesse Baker is great! This was the most pleasant car buying experience we’ve ever had - he was no pressure and had total patience with our indecision. Great experience! This was the most pleasant car buying experience we’ve ever had - he was no pressure and had total patience with our indecision. Great experience! More

Fantastic job by Jessie and the Tom Wood gang Jessie was super professional and never pushy. He followed up with us better than any other dealership sales guy. We had a great experience at Tom W Jessie was super professional and never pushy. He followed up with us better than any other dealership sales guy. We had a great experience at Tom Wood. More

Tom Wood Ford excels in Personal Service & Fleet Services Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford is detailed, thorough, and excellent at communication. We are very grateful for Kim and our Fleet Techs! More

Tom Wood Ford Service Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who ar Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who are not the mechanics) have been great-timely and clear communication in terms of car status, when the work was to be completed, etc. I like that TWF offers channels of communication, including email and text messages, for updates. On the last visit, however, the CSRs communication was not proactive at all-promised calls, then calls not made (which required me to call and call and call to get the updates). When contact was made, no indication of when the work would/should be completed-I had to pry this information from them. This last experience was much different than prior visits-maybe a newer employee? Generally (based on past), TWF has been great to work with and highly professional. More

Purchase of new vehicle. My experience at Tom Wood Ford was awesome. We had an idea what we wanted, test drove the vehicle. The salesman was very informed about the car. They My experience at Tom Wood Ford was awesome. We had an idea what we wanted, test drove the vehicle. The salesman was very informed about the car. They made they price easy to understand. Financing was quick and painless, out the door in a short time. I look forward to the next time we are ready to trade or buy a second car. More

Great Tech individual was very helpful and accommodating. As a matter of fact I’ll be back on Tuesday morning so that he can explain why my moon stopped wo Tech individual was very helpful and accommodating. As a matter of fact I’ll be back on Tuesday morning so that he can explain why my moon stopped working since my last visit with Tom Wood More

Oil change Service was great! Very accommodating! I called ahead of time and service was super quick. Matthew was so friendly and I look forward to working with Service was great! Very accommodating! I called ahead of time and service was super quick. Matthew was so friendly and I look forward to working with him again! He also told me I had a cute baby, which was really sweet! More

Great first experience Fast friendly courteous professional great first experience. Erin was great with us. We’ve never been to Tom wood before for service but we will retur Fast friendly courteous professional great first experience. Erin was great with us. We’ve never been to Tom wood before for service but we will return in the future. More

The good and the bad The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an 8:00 appointment for a job that was to take 1/2 day. No work done on day 1! I stayed home all day expecting to get pick-up call — partly wasted day. Work finally done on day 2. Not good. More