Tom Wood Ford

Emailed inquiring about a vehicle they show in stock. Received an email back with a price of $54,869, then I received another email saying it's not for sale, but will be on sale after 6 months for $20,0 Received an email back with a price of $54,869, then I received another email saying it's not for sale, but will be on sale after 6 months for $20,000 over sticker. No thanks. We'll deal with other dealerships. More

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here i transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised xxxx. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week! More

The service department damaged my truck, didn’t tell me they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem with they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem without spending a penny. Or they were trying to outlast me hoping I would go away. I finally had to get their corporate office involved to get the problem taken care of. The dealer did not want to fix damage they caused. Not professional at all. Steer clear. More

I no longer trust this dealership to repair my truck. I took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, once I got my vehicle back, I noticed the tires were not rotated. It’s unknown how people this has happen to but paid their money. I will never do business with them again, and I have purchased 8 new vehicles from them. It’s a done deal for me now. More

I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the dia service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked what's the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said "What?" he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasn't it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but they're not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. It's a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right. More

Professional, respectful, concentrating on customer wants and needs. Very thorough in explaining features of new vehicle and needs. Very thorough in explaining features of new vehicle More

Jordan answered all my questions and kept me informed with the order and purchase process. He was helpful. with the order and purchase process. He was helpful. More

Good service and timely follow up from the sales rep and sales manager. They took good care of us. sales manager. They took good care of us. More