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Tom Wood Ford

Indianapolis, IN

4.2
419 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 419 reviews

March 28, 2025

Jami was great. Kept me informed on what was going on and very cheerful and court eous. More

by sarahh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami
Mar 28, 2025 -

Tom Wood Ford responded

Sarah, thanks so much for the 5-star review of Tom Wood Ford!

March 12, 2025

They were fast and friendly and took care of my needs with no issues and no pressure. More

by J.jmurray3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie, service department
Mar 12, 2025 -

Tom Wood Ford responded

Thank you for stopping by to leave Tom Wood Ford a wonderful review!

February 21, 2025

Had a recall on my F-150. They came onsite, picked up my truck, washed it and had it back to me in under three hours. More

by Qzack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Phillippe
Feb 21, 2025 -

Tom Wood Ford responded

We're glad to hear that our team at Tom Wood Ford could provide such efficient service for your F-150 recall. Thanks for sharing your positive experience with us!

February 11, 2025

I had multiple warning messages on the instrument panel plus a bad battery. Tom Wood service took care of all of my problems. They did have it for 2 days which seemed a bit too long for the problem and wh More

by Retired tech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 11, 2025 -

Tom Wood Ford responded

Thank you for sharing your experience with Tom Wood Ford! We're glad to hear that our service team was able to resolve the issues, even though it took a bit longer than expected. We appreciate your patience and hope everything is running smoothly now!

January 30, 2025

Avoid Ford and Tom Wood Dealerships I had a terrible experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, More

by nevittjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ERVIN SCOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Songer
Jan 30, 2025 -

nevittjg responded

Further, I sent a complaint to the Better Business Bureau against Tom Wood Ford and basically was told to bad and didn’t even apologize for Chad harassing me. Just terrible service.

January 30, 2025

I've dealt with Tom Wood for ever! From my sales man (Ervin)my friend, the management team and service. so professional. Always there for me keep my vehicle in top shape and I thank Co More

by FordGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERVIN SCOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service/Ryan, Collin up dates during service
Jan 31, 2025 -

Tom Wood Ford responded

Thank you for your loyalty and kind words about our team at Tom Wood Ford! We're delighted to hear that Ervin, Collin, and the rest of the crew have consistently provided professional service. We look forward to continuing to keep your Ford Explorer in top shape!

December 21, 2024

Kept me informed, answered my question. Made phone contact regarding progress of my vehicle. Were busy but let me know it would be longer than expected down time. More

by Jwbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad from service dept
Dec 23, 2024 -

Tom Wood Ford responded

Thanks for your patience and understanding! We're glad to hear our team at Tom Wood Ford kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

December 20, 2024

Collin provided great communication throughout the duration of the repairs on my vehicle. Would highly recommend the entire Tom Wood Ford fixed operations team! More

by aaron_cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Kleckner
Dec 20, 2024 -

Tom Wood Ford responded

Aaron, we're delighted to hear that Collin and the Tom Wood Ford team provided excellent communication during your vehicle repairs. Thanks for recommending us!

December 17, 2024

Service was awful. They provided a dishonest quote and tried to get me to pay $3k for something I knew was fine before bringing it it. They were also backed up, which I More

by crb1068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin K
Dec 19, 2024 -

Tom Wood Ford responded

It's disheartening to hear about your experience with our service team. We strive for transparency and respectful communication, so it's concerning that this wasn't reflected during your visit. We'd like the opportunity to address these issues directly and make things right. Please feel free to reach out at your convenience. Thank you, Trisha Ripperger - Chief Marketing Officer - 317-575-6998

December 09, 2024

Excellent service and care. Very professional. Everyone showed alot of care and worked hard to get me best deal. More

by Haa0415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherie
Dec 09, 2024 -

Tom Wood Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Tom Wood Ford provided excellent service and worked hard to get you the best deal. We appreciate your support!

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