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Tom Hesser Chevrolet

Scranton, PA

4.3
40 Reviews

1001 N Washington Ave

Scranton, PA

18509

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40 Reviews of Tom Hesser Chevrolet

September 13, 2017

Recent purchase of 2018 Chevrolet Colorado I was able to order the truck I wanted. I was kept up to date on building of the truck at the GM factory. The salesman was very professional and knowl More

by Redman54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.J.Sunday
April 22, 2017

Great Service Nicola was very informative, helpful and a pleasure to deal with. Made the regular service a pleasure. Understood my issue and was able to communica More

by camaro15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicola
December 21, 2016

Wow, what a deal RJ made me !!!!!! I was looking to get a new truck since my lease was coming up, I picked 1 online and seen it in front of dealership, I pulled up and got out to look a More

by Wrestlermrx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RJ
December 15, 2016

could't get a call stopped by to look at Tahoe but the one they had in their ad was gone. I left my name and number and told them what I was looking for. I need one with More

by 2jasmine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
did not get his name
August 17, 2016

Great Job Nicholas When I walked in I was really only looking. I didn't need the truck but Nicholas B. went above and beyond my expectations,from the moment I walked in More

by lisa fischer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas & Jen
August 05, 2016

Dealer Service Always have great service at this dealership. Have two current vehicles bought from them new and service is always great In on time and completed on More

by whitehead mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicola Dougher
January 28, 2016

oil change ON JANUARY 25-2016 MY HUSBAND HAD TAKEN HIS CAR IN FOR A OIL CHANGE AND NICOLA HANDLED WORK ORDER SHE IS AN ASSET TO TOM HESSER &VERY PROFFESIONAL More

by grandmother13
Recommend Dealer
Yes
Employees Worked With
NICOLA DOUGHER
May 01, 2015

Horrible Service Department They could not fit me in for an oil change appointment I had made. Walked into the service center woman at desk was rolling her eyes and sighing then More

by Kilonsky4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy and the Service Manager
March 05, 2015

Worst Experience Worst service department and managers I have ever dealt with. I spend most of my life at the service center due to their inability to actually identif More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Managers
Mar 20, 2015 -

Tom Hesser Chevrolet responded

Dear Kim, It’s disheartening to read your numerous complaints on various social outlets. We value all of our customers and truly go out of our way to provide excellent customer service. As an organization we have at times dropped the ball but have always swiftly rectified any possible customer complaint. Please take a moment to check out a small sample of our customer reviews found here: http://www.tomhesserchevrolet.com/Reviews As we discussed in previous communications, we have worked diligently to resolve all issues with your vehicle. We would continue doing so but have received numerous complaints from other customers about your personal conduct at our facility. I understand people can have bad days but there always needs to be a level of respect. This applies to all parties including every employee at Tom Hesser Chevrolet. Until we can reach this level, we feel it would be in the best interest for both parties to do business without each other. Sincerely, Tom Hesser Chevrolet Management

October 19, 2012

Nicola was very friendly and took great care of me while they service my silverado...She also told me of some issues I wasnt aware of which I am grateful for since I do drive my son in it and was a safety i More

by johnny78j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicola Dougher
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