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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

March 02, 2025

Everything at Tom Hesser worked out good Bryan. also dealt with other people within the company, very professional. More

by Pjdoc200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan holley
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Mar 03, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Bryan and the rest of our team at Tom Hesser BMW provided you with a professional experience. Thank you for sharing your positive feedback!

March 01, 2025

Always great doing business with Kevin, very accommodating, excellent customer service, very knowledgeable service team More

by dgenerose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 03, 2025 -

Tom Hesser BMW responded

Thank you for the wonderful feedback! We're delighted to hear that Kevin and our service team at Tom Hesser BMW provided excellent customer service. We look forward to assisting you again in the future!

February 28, 2025

Great service and friendly staff! Carl helped me throughout the entire process and kept me updated. Pleasure to do business with! More

by Blackjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Feb 28, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Carl and the team at Tom Hesser BMW provided you with great service. Thank you for choosing us, and we look forward to assisting you again in the future!

February 25, 2025

Tammy and the service team were excellent! They took my vehicle in the shop, addressed the issues and had me out of their in no time. You guys are awesome!! More

by Armyers35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Feb 25, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Tammy and the service team provided you with such efficient care at Tom Hesser BMW! Thanks for sharing your experience, and we look forward to assisting you again in the future.

February 25, 2025

Staff is friendly, professional, and efficient. Scheduling an appointment online was easy. A representative responds quickly by email for further confirmation. More

by Marygracedougherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Feb 25, 2025 -

Tom Hesser BMW responded

Marygracedougherty, we're delighted to hear that our team at Tom Hesser BMW provided you with friendly and efficient service. Thanks for highlighting the ease of scheduling online!

February 23, 2025

On the phone to change two filters and oil one price was said in reality when everything was changed the price doubled! Didn’t do any business with them! Stay away from these people! More

by teamonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Man
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February 21, 2025

Had an incident with this dealership. . They professionally and courteously resolved it. I went above and beyond to make me happy. More

by Oneghost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Feb 21, 2025 -

Tom Hesser BMW responded

We're glad to hear that the team at Tom Hesser BMW was able to resolve your issue professionally and courteously. Thank you for sharing your experience, and we're here if you need anything else!

February 16, 2025

great service, Tammy makes easy to schedule appts. Entire staff from sales to service is great. More

by maryr218sand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Feb 17, 2025 -

Tom Hesser BMW responded

Thank you for rating us five stars! The team looks forward to working with you again! - Tom Hesser BMW

February 14, 2025

Very efficient. Tammy’s& her team make you feel comfortable & are very accommodating. Good job. More

by lwheartstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy & 2 service team members
Report | Print
Feb 14, 2025 -

Tom Hesser BMW responded

We're glad Tammy and her team made you feel comfortable and provided excellent service at Tom Hesser BMW. We look forward to serving you again! Safe travels!

February 09, 2025

Kevin was incredible. He went above and beyond to find a part for my car and followed up with me multiple times until he got it. Thank you Kevin. You rock. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Feb 10, 2025 -

Tom Hesser BMW responded

Hi Michelle, we're delighted to hear that Kevin went the extra mile for you at Tom Hesser BMW. We look forward to serving you again! Have a great ride!

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