Tom Bush BMW of Orange Park

Crystal Cagle provides excellent customer service! I am not yet ready to buy, however I have been working with Crystal Cagle at the dealership since December to obtain information, including pricing an I am not yet ready to buy, however I have been working with Crystal Cagle at the dealership since December to obtain information, including pricing and clarification on tech specs. Even without a sale imminent, she has been courteous and helpful and has taken my needs seriously. I will absolutely be purchasing through her when I am ready for my upgrade!! More

Turned lease back in with extra value and still charged We returned a 2015 BMW X1 off lease into the same place we purchased the car. The X1 was a nice ride, but it sits too low to the ground and picked up We returned a 2015 BMW X1 off lease into the same place we purchased the car. The X1 was a nice ride, but it sits too low to the ground and picked up lots of road rash, normal wear and tear as far as I was concerned. Our salesman was great and feel really bad for him, because the X1 was under the miles allotted and we had 15000 miles under. So we were charged $400 for the white specs that showed through on a black bumper. Buyer beware if you own a dark bumpered car, the white specs will show. So our 15000 miles, a value of over $3000 in the car was negated and we have to pay out of pocket. I sent a letter to management asking them to review, and they did nothing. So go elsewhere for better customer service. More

Sales Great Experience! Recently, I bought my new BMW in Tom Bush at Orange Park location.This was a very smooth process from beginning to end! Thank yo Great Experience! Recently, I bought my new BMW in Tom Bush at Orange Park location.This was a very smooth process from beginning to end! Thank you “George Guardincerri” for made this process easy for me. George is very professional,knowledgeable, polite and good listener. During the process George’s approach was very relaxed and there was no pressure from him at all. Once again thank you for your patience. Sheila Carrasquillo Jacksonville,Florida More

Best around From sales to financial to service Tom Bush is the best. I came in with a major repair so I decided to repurchase. My client advisor Crystal Cagle hel From sales to financial to service Tom Bush is the best. I came in with a major repair so I decided to repurchase. My client advisor Crystal Cagle helped me through the process,it was seamless. I have purchased 6 cars through Tom Bush. I highly recommend Crystal, she is knowledgeable and always has your needs in mind. Thanks to her and Danny I got a great deal. More

BMW Genius review and update I just purchased my certified pre-owned 740i from Tom Bush BMW Orange Park. Following a short time to familiarize myself with the technology changes I just purchased my certified pre-owned 740i from Tom Bush BMW Orange Park. Following a short time to familiarize myself with the technology changes and improvements from my previous 535i i met with Don Newell, the genius, for over an hour and learned even more. Don took the time to review each system, show me tricks I was not aware of on any of my previous BMWs, either because they were not available or I did not take the time to learn them. The experience was excellent and I highly recommend this review to all new BMW owners and recommend the Tom Bush group for your car purchase. More

BMW Genius Bought another X-5 last week and Don Newell the BMW genius did his magic. This time my X-5 is a M series and just love it. Lots of toys to learn how Bought another X-5 last week and Don Newell the BMW genius did his magic. This time my X-5 is a M series and just love it. Lots of toys to learn how to operate and Don did his "genius" magic again. So many options and thanks for sharing your knowledge plus highly recommend Tom Bush BMW More

Great in sales and service My experience with Chandra, my sales person, a couple months ago was wonderful as was my recent experience with Don, the Genius. He was extremely know My experience with Chandra, my sales person, a couple months ago was wonderful as was my recent experience with Don, the Genius. He was extremely knowledgeable and kind and took a lot of time (2 hrs!) to explain how to utilize all the incredible options on my gorgeous 2018 440i! I became a Tom Bush of Orange Park fan with my previous BMW service needs and plan to continue to be a loyal customer. I highly recommend them! More

Encore We had a wonderful encore meeting with Don - even though it’s our 4th BMW, we were delighted to learn new and improved features. Don helped us progra We had a wonderful encore meeting with Don - even though it’s our 4th BMW, we were delighted to learn new and improved features. Don helped us program many of them. We’ve looked at other cars for fun but always go back to BMW - always worth it. The salesmen know what they’re talking about and don’t oversell. More

Tom Bush BMW We had a great experience with this dealership in leasing a new vehicle. Our sales person was not high pressure and simply answered our questions -af We had a great experience with this dealership in leasing a new vehicle. Our sales person was not high pressure and simply answered our questions -after the purchase, the session with Don Newell, the "BMW Genius" spent almost 2 hours with me going over every feature of the vehicle. What a terrific service to make sure you get the most out of what the vehicle can do. I will definitely do business with this dealership and am happy to recommend them to friends. More

435i conv. Don Newell , the genius, was very knowledgeable, patient and helpful in explaining all the tech features of this vehicle. There’s so many features to Don Newell , the genius, was very knowledgeable, patient and helpful in explaining all the tech features of this vehicle. There’s so many features to learn its good to know that you have a person like Don that you can rely on. My whole experience with this dealership was top notch. Jim Mitchell along with his manager Danny Assi were exceptional in every way and kept every word through the transaction , along with Rob from finance, these gentlemen made the buying experience a joyful one. More