Tom Bush BMW of Orange Park

Great BMW Dealership I purchased used BMW X5 5.0. The car was in great condition, as described on the BMW website. Every person we met demonstrated outstanding commitment I purchased used BMW X5 5.0. The car was in great condition, as described on the BMW website. Every person we met demonstrated outstanding commitment to customer satisfaction. I would highly recommend this dealership. More

Fantastic first service experience Tommy Durham took great care of me and my car. He got the maintenance plan that the previous owner had purchased transferred to me which covered all o Tommy Durham took great care of me and my car. He got the maintenance plan that the previous owner had purchased transferred to me which covered all of my costs. As a first time BMW owner, I had no idea what to expect. He explained everything and was very thorough. The facilities were clean and comfortable. Complementary snacks and car wash and vacuum. Thank you Tom Bush BMW More

What a disappointment!!!! I was told that I needed $1,200+ for repairs to my Z4 convertible top that were not covered by my warranty, which I do have. The problem is, I was al I was told that I needed $1,200+ for repairs to my Z4 convertible top that were not covered by my warranty, which I do have. The problem is, I was also informed that this may fix the problem, but they were not sure. Still trying to figure out what kind of customer service and troubleshooting this was. Reached out to BMW USA and NEVER received a return call. I guess I no longer have a convertible or respect for BMW. More

satisfaction guaranteed Great People and overall great experience when shopping for a new vehicle....From Jim, Don, Douglas, and Jorge all in one word great job and thank you Great People and overall great experience when shopping for a new vehicle....From Jim, Don, Douglas, and Jorge all in one word great job and thank you for fast delivery ... More

Not customer focused No one has the audacity to reach out in a timely fashion. Expressing the importance of asking for ones information and leaving them in the air has lef No one has the audacity to reach out in a timely fashion. Expressing the importance of asking for ones information and leaving them in the air has left the worst taste in my mouth for this dealership. Elizabeth finance manager and krystal you should reconsider the level of service that you provide on behalf of BMW. More

High Marks for Tom Bush BMW of Orange Park We worked with Pat Casey, Sales Advisor and Doug Young the Sales Manager in purchasing a new 2019 X5 BMW. They provided a positive purchasing experie We worked with Pat Casey, Sales Advisor and Doug Young the Sales Manager in purchasing a new 2019 X5 BMW. They provided a positive purchasing experience clarifying details regarding numerous options. The Tech Genus gave us a good overview of the advanced technology features which helped in making a decision to purchase. We ordered our new vehicle and signed up for the BMW Performance Center Delivery in Greenville, SC. The team at Orange Park exceeded our expectations! More

Tom Bush BMW, Orange Park Excellent service,this is the third car I've purchased from Tom Bush in the last 5 years. Also my encore session with Don was very helpful Excellent service,this is the third car I've purchased from Tom Bush in the last 5 years. Also my encore session with Don was very helpful More

Great Service The service department is consistently great. The car is always serviced quickly and correctly. Our service advisor Danielle was wonderful and kept The service department is consistently great. The car is always serviced quickly and correctly. Our service advisor Danielle was wonderful and kept us apprised of the service needs of our car. More

Extremely Pleased BMW Customer Purchased a BMW x5 with all the bells and whistles. Salesperson, Crystal Cagle went above and beyond to make sure that the numbers and incentives fit Purchased a BMW x5 with all the bells and whistles. Salesperson, Crystal Cagle went above and beyond to make sure that the numbers and incentives fit our budget as well as our experience being pleasant. Our buying experience didn't feel as though we were buying a car...it felt like we were visiting friends and building a partnership. Everyone from sales, finance to the parts store were friendly and helpful. Having purchased several vehicles over the past 6-7 years, this was by far our best experience. If you are looking to purchase a vehicle, I would recommend Crystal Cagle and the Tom Bush family in Orange Park, Florida. More

BMW Repeat Customer! Energetic, helpful,knowledgeable salesman. Same with the financial person. I traded in my 2011 X3 for a 2019 X3. Enjoyed their enthusiasm and pers Energetic, helpful,knowledgeable salesman. Same with the financial person. I traded in my 2011 X3 for a 2019 X3. Enjoyed their enthusiasm and personalities. Paperwork was easy and even though I had to sign a zillion papers, it was enjoyable More