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Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,558 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 1,558 reviews

February 14, 2026

I'm updating my previous review I did on February 12th 2026- because this dealership completely turned my experience around.I spoke to Rachel on 2/13/26 that's when everything changed. She took the time t More

by gwendolynhannah6
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2026

Simply awesome! !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downs More

by RANDOLPH_HOLCOMB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mulhall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2026

Scheduling was easy. They accommodated my preferences for the day and time. Wait time was more than acceptable. All work was completed to my satisfaction. More

by JTCOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2026

Much faster than I anticipated. Clear instructions good service and price. Look forward for next visit. Expectation is for this to continue. If so I will remain a customer More

by tmidcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2026

Our agency worked with Jamie Onion to purchase 3 Chevy Tahoe's for our fleet. Being from Central Ohio, Jamie made the purchase transaction easy. He was responsive to our needs and communicated well! Will More

by RSALLOWS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Onion
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2026

Great customer service from the team at Tim Lally Chev! I would get another car from them More

by KAITLINBARNER98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Hurtuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2026

Everyone at Tim Lally makes us feel that they value our business and that they value us as customers and people. We always have all of our vehicles serviced here. Our service team are Matt Nagy, Chris Nag More

by semendel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mulhall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nagy, Ally Claypool
February 01, 2026

As a 1st time car buyer adam made me feel very relaxed and helpful with any questions, he set up all the things in my car as im not good with setting those things up, he was outstanding and will be recomm More

by CHRISWILBER1371
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Zurzolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2026

I just had the privilege of spending over $100 to waste over 2 HOURS for a simple oil change. Oil change and tire rotation. Literally a 15 minute job for a halfway decent tech. Drain oil, rotate tires as o More

by idriscky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Rininger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2026 -

Tim Lally Chevrolet responded

Thank you for taking the time to share this detailed feedback. We are genuinely sorry for your experience. Waiting over two hours for a scheduled oil change and tire rotation especially without any communication is unacceptable, and we sincerely apologize for the frustration and inconvenience this caused. We are taking this feedback very seriously and are reviewing what went wrong internally to ensure this does not happen again. We would truly appreciate the opportunity to speak with you. I can be reached at 440-232-2000 ext. 1020 or via email at CustomerCare@TimLally.com. Again, we are very sorry for your experience and thank you for bringing this to our attention. Sincerely, Ashley Mulhall Customer Experience Manager

January 29, 2026

The Tim Lally Chevrolet team has always been welcoming, approachable and focused on the customers wants and needs. I would definitely recommend my family & friends. More

by BREANN922
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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