Thompson Chrysler Dodge Jeep Ram of Baltimore

Excellent Service Excellent service department - honest and transparent. I only have my Grand Cherokee serviced by these experts. I drop off my vehicle, and it is ready Excellent service department - honest and transparent. I only have my Grand Cherokee serviced by these experts. I drop off my vehicle, and it is ready to go promptly. More

Recall services I needed 3 recalls serviced on my car. They were abt to schedule me to have all of them done at once. I was informed that it may take a few hrs since I needed 3 recalls serviced on my car. They were abt to schedule me to have all of them done at once. I was informed that it may take a few hrs since it was more than one issue. I got there and the service dept was running ahead of schedule. My car was finished an hr sooner than origianally expected. The staff were very polite and professional. The faciltiy was clean as well. More

Recall for cruise control Wait time less than 40 minutes. Wait area was clean and comfortable and check out fast and painless. Final invoice was explained to me in detail. I'd Wait time less than 40 minutes. Wait area was clean and comfortable and check out fast and painless. Final invoice was explained to me in detail. I'd would recommend this service center to everybody. More

Exceptional!! I came in for an oil change and even though i did not have an appointment; i was still waited on. I was told a wait time if possibly 2 hours but i was I came in for an oil change and even though i did not have an appointment; i was still waited on. I was told a wait time if possibly 2 hours but i was in and out within one hour. I was very satisfied! 😌 More

Great Job. I ask Jim to look at my left front brakes. Also ask for oil change and tires rotation. Had a recall for tank stripes. Jim called me the next day expla I ask Jim to look at my left front brakes. Also ask for oil change and tires rotation. Had a recall for tank stripes. Jim called me the next day explain what was going on and what they replaced and did. Everything was gone and next day I picked up my truck ALL DONE. More

Fast service! Was dropping off car for a recall to be done the next day..asked how long it would be there was told should be quick fix and that they could possibly Was dropping off car for a recall to be done the next day..asked how long it would be there was told should be quick fix and that they could possibly do now if I could hang around about an hour...pulled out of there in under an hour! Great service! More

Mixed Feelings I was impressed that some customers were addressed by name and seemed to be familiar with the staff. I was not called my name. Usually when I take I was impressed that some customers were addressed by name and seemed to be familiar with the staff. I was not called my name. Usually when I take my girl to her regular dealership. They do an inspection, the oil change and a tire rotation and present me with paperwork showing their findings etc. All I received from here was paperwork saying that the oil change was done. I don't know if they did an inspection or rotated the tires (which is what my service plan pays for). The first thing the service guy tried to do was get me to pay for my brake fluid to be changed, he didn't even ask if it had ever been done. Even at the end of service he kept trying to push this $149.95 brake fluid change. I didn't appreciate that at all. More

fantastic service. Problem solvers There was a mistake with my initial purchase, the team recognized their fault and took responsibility. They gave me a good deal and an upgrade to make There was a mistake with my initial purchase, the team recognized their fault and took responsibility. They gave me a good deal and an upgrade to make up for the incident. I will be a customer for life due to their care, problem solving, and flexibility More

Very happy Both men i worked with were very professional and i would buy there again and recommend to my family and friends in a heartbeat! Very happy!! Both men i worked with were very professional and i would buy there again and recommend to my family and friends in a heartbeat! Very happy!! More

Great car buying experience I called the dealership and talk to Rich Steelman when I went in to the dealership Rich was very professional very knowledgeable and also very funny r I called the dealership and talk to Rich Steelman when I went in to the dealership Rich was very professional very knowledgeable and also very funny rich was very patient he showed me many Vehicles when I pick the one that I wanted he helped me get the finance payments right where I needed them to be I highly recommend this dealership and if you want a very good car buying experience make sure you ask to see Rich Steelman More