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Thompson Chrysler Dodge Jeep Ram of Baltimore
Baltimore, MD
2,099 Reviews
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2,099 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore
June 26, 2012
Very friendly staff, who didn't pressure us into any vehicle and made the transaction go through quickly and easily. We love our new Dodge Journey! vehicle and made the transaction go through quickly and easily. We love our new Dodge Journey! More
by Christy227
Employees Worked With
Joe Lyons, David Ditzel, Joe Lyons
June 25, 2012
Well my intention fromt he beginning was not good before I approach the dealership. But once I spoke with several employees when I arrived, it completly turn my attitude around. I am so happy with the vehic I approach the dealership. But once I spoke with several employees when I arrived, it completly turn my attitude around. I am so happy with the vehicle I purchased. McKinney was great with all the whole concept. I will def recommend the dealsership to other people. I am very happy! More
by evanssm
Employees Worked With
McKinney, Kathy Mckinney
June 15, 2012
They were a great staff to buy our new truck from. They were attentive to our needs, friendly, we're happy to work on the price with us and even went above and beyond after the sale to make sure we were co were attentive to our needs, friendly, we're happy to work on the price with us and even went above and beyond after the sale to make sure we were content and happy. David Dritzel was so kind to give my little brother-in-law his Ho Ho because he was hungry and gave my husband and I cash for the toll road so we wouldn't have to drive all through Baltimore again and recommended great places to eat while they applied the Zurich Shield the day of our appointment. More
by JaimeOwnby
Employees Worked With
David Ditzel and Brent White
September 12, 2011
Purchased a vehicle there 3 months ago. It broke down 2 weeks ago and they said we would have to bring it back there for the warranty to cover it even though we are from out of state. Had it towed the 100 weeks ago and they said we would have to bring it back there for the warranty to cover it even though we are from out of state. Had it towed the 100 miles back there. First they said 1 thing was wrong and when I suggested that may have caused other problems, I was told they know what their doing. So when they took it apart of course there was more wrong with it. Then we were told it would take 3 to 5 days to get the parts and 1 day to fix it. No one ever calls to keep us updated on the situation, so today when we thought we were going to pick it up, I called, only to be told they ordered the wrong part and its not done. I then asked for a rental car and was told someone would call me back. I called 2 more times and was told the same thing. Guess what, they never called back ! More
by SMISSY
Employees Worked With
service manager, finance manager , pre-owned manager
June 27, 2011
Service managers appear to be indifferent. I'm not sure about the competency level of their technicians. I took my vehicle there on two occasions with negative results. Upon explanation of the issue to t about the competency level of their technicians. I took my vehicle there on two occasions with negative results. Upon explanation of the issue to the service manager, he reacted to my explanation as if I were speaking a foreign language. I researched the issue online and found that the shudder is a common problem with Jeeps, there are dozens of videos on youtube discussing it. More
by BCinBMore
Employees Worked With
Service Manager
April 08, 2011
When visiting they refused to offer their internet asking price saying that I didn't qualify for certain rebates. In spite of that I found a better offer elsewhere. Their so called "best" trade in offer for price saying that I didn't qualify for certain rebates. In spite of that I found a better offer elsewhere. Their so called "best" trade in offer for my trade was significantly lower than what I got from another dealer. More
by reddodge
Employees Worked With
Ray Cramer
March 04, 2011
First off the dealership sent me a generic e-mail without even filling in some of the info (name, vehicle of interest). Then, once I requested a quote, they sent me a price, but when I called, they told me even filling in some of the info (name, vehicle of interest). Then, once I requested a quote, they sent me a price, but when I called, they told me that was not the price I would get since I would not qualify for some of the rebates they included in their quote. Very negative experience. They will lie just to get you in the door and try to pressure you into buying a car for more than they quoted you. More
by carguyy
Employees Worked With
Ray
