Thompson Chrysler Dodge Jeep Ram of Baltimore

REALLLLLLLLY GREAT CUSTOMER SERVICE it was a very good experience working with CHARLES CADDEN he did a wonderful job he took his time to explain the car to use and we was in and out of t it was a very good experience working with CHARLES CADDEN he did a wonderful job he took his time to explain the car to use and we was in and out of there, we didn't have to sit in the dealership ALLLLLL DAY AND REALLY EXCELLENT SERVICE WITH JASON BREWSTER TOOK REALLY GOOD CARE OF US I REALLY LIKED HIM, HIS CUSTOMER SERVICE WAS GREAT 5 STARS FOR THEM BOTH More

Check Engine Light My service advisor was very professional and courteous. Due to my advanced age and mobility challenges he went the extra mile to see that my car was My service advisor was very professional and courteous. Due to my advanced age and mobility challenges he went the extra mile to see that my car was serviced in a timely manner. The computer received a misfire code which caused the light. Since my car is only 15 months old with barely less that 500 miles on the odometer, I was advised that the error was probably caused by not driving the car sufficient distances. He advised me that I should drive the car for a longer distance when I use it. Seems to be good advice as I would only drive a few blocks to the grocery store or beauty salon, barely for enough to get the engine warmed up. THANKS More

In and out without an appointment was amazing to me Of course no one likes dealer prices for maintenance but to accommodate the prices the staff and service at this Thompson dealer is absolutely awesome Of course no one likes dealer prices for maintenance but to accommodate the prices the staff and service at this Thompson dealer is absolutely awesome More

Great experience The salesman and dealership were great. Will work with you no matter your situation. Rich was a great person to work with and helped make the experien The salesman and dealership were great. Will work with you no matter your situation. Rich was a great person to work with and helped make the experience fun and no stress. More

Excellent customer service Will definately recommend and return to this dealership and ask for Gabe...he is the best...no pushy salesmen and very honest...made sure he kept me i Will definately recommend and return to this dealership and ask for Gabe...he is the best...no pushy salesmen and very honest...made sure he kept me informed More

Car cuts off I love Thompson Dodge! There are times l show up without an appointment as l did this time. The service department is always happy to help and l don't I love Thompson Dodge! There are times l show up without an appointment as l did this time. The service department is always happy to help and l don't spend my whole day waiting. Time is money for both of us. More

Short wait time! 😎 Short wait time for an oil change and tire rotation for not having an appointment I was in and out with no issues, much appreciated👣 Thanks, Jim Short wait time for an oil change and tire rotation for not having an appointment I was in and out with no issues, much appreciated👣 Thanks, Jim More

Normal Service My request for service was taken promptly and courteously. The waiting area was clean and well lit, especially the restroom. My entire experience wa My request for service was taken promptly and courteously. The waiting area was clean and well lit, especially the restroom. My entire experience was fast and restful. More

Great My visit at Thompson was great. Jeff was on point with his promptness. He called when my vehicle was ready. Even the shuffle driver was great, he sent My visit at Thompson was great. Jeff was on point with his promptness. He called when my vehicle was ready. Even the shuffle driver was great, he sent a text letting me know he was on his way. More

Quick, trustworthy, friendly. I walked in for a few recalls on my truck and Jim was great in assisting me. He helped me get the soonest appointment and they didn’t take nearly as l I walked in for a few recalls on my truck and Jim was great in assisting me. He helped me get the soonest appointment and they didn’t take nearly as long as I thought it would be. Every one at this dealership is super friendly and there to help. More