Thompson Chrysler Dodge Jeep Ram of Baltimore

Service for warranty issue My brand new Chrysler Pacifica had engine trouble so I took it to the nearest servicing dealer which was Thompson Chrysler. From the moment I walked i My brand new Chrysler Pacifica had engine trouble so I took it to the nearest servicing dealer which was Thompson Chrysler. From the moment I walked in the door I was treated promptly and fairly by Devon Duncan. He was straight with me about the time it would take to complete the service and Devon worked hard to provide a comparable loaner vehicle that would fit the sales samples I need to carry every day. Service Manager Michael kept me informed of the progress and even offered to help me load the samples back into my Pacifica once I got it back. Well done, guys! More

Quick service and fair deal In and out as promised and was offered a great deal on oil changes. Jim was easy to work with and very knowledgeable on the services provided by the d In and out as promised and was offered a great deal on oil changes. Jim was easy to work with and very knowledgeable on the services provided by the dealership. More

Pleasant and quick. Loved it Jim was very professional and pleasant and call me by my first name. Was told 3 hours but was out within an hour, comfortable waiting room & all aroun Jim was very professional and pleasant and call me by my first name. Was told 3 hours but was out within an hour, comfortable waiting room & all around great More

Without a vehicle for 2 weeks I bought a truck from here Thompson in 2016, WITH the extended bumper to bumper 5 years/100k mile warranty. It now has 50k miles. Message comes on my I bought a truck from here Thompson in 2016, WITH the extended bumper to bumper 5 years/100k mile warranty. It now has 50k miles. Message comes on my dash saying take truck to dealer within 75 miles or you’ll be limited to 5mph. I Take the truck to dealer, stating my problem, They cleared the code. 10 minutes later down the road the code comes back on. I give them a call and they say they can’t diagnosis the truck for two weeks or give me a rental truck and now I am out of the 75 miles. So my 2016 truck with 50 thousand miles with a 5 year/100k mile bumper to bumper warranty has to sit in my driveway for 2 weeks before they can even look at it and I am out of a vehicle to drive for two weeks. More

Efficient The key fob was resolved but did not really satisfy my problem with slow or no startup seems the battery is being drained or some reason The key fob was resolved but did not really satisfy my problem with slow or no startup seems the battery is being drained or some reason More

Key fob replacement I needed a key fob replaced and had other warranty front end tire vibration strut ball joint issue questions. My questions were answered and my serv I needed a key fob replaced and had other warranty front end tire vibration strut ball joint issue questions. My questions were answered and my service was outstanding. More

Oil change and truck pulling to right and exhaust noise Mechanic left wrench under hood. And long wait time. Return to get wrench removed 😳 Otherwise great service. Lobby Area very clean. Check Out was als Mechanic left wrench under hood. And long wait time. Return to get wrench removed 😳 Otherwise great service. Lobby Area very clean. Check Out was also very good More

GREAT SERVICE VERY PROFFESIONAL , I WOULD RECOMMEND COMING TO THOMPSON TO ALL MY FRIENDS AND COME TO SEE JIM UMPLEBY FOR ALL THERE SERVICE NEEDS SERVICE VERY PROFFESIONAL , I WOULD RECOMMEND COMING TO THOMPSON TO ALL MY FRIENDS AND COME TO SEE JIM UMPLEBY FOR ALL THERE SERVICE NEEDS More

Back light fell out of the ceiling Although i came in about two weeks ago this person was filling in gor the other manager he was rude i told him the i brought my truck olin February an Although i came in about two weeks ago this person was filling in gor the other manager he was rude i told him the i brought my truck olin February and he question me like saying really then he kept seining and acted like he didn't want to go in the computer to print it out he was not cordial at all after he print out my registration and laid it on the table hiw rude on so many levels if was coming in to buy a car and he was the one i had to talk to i would have taken my business else ware if he doesn't like people get a different type of job. More

Service was excellent! Thanks to Thompson for another great visit! Always such wonderful service, and the staff truly go above and beyond each time I am there. Thanks again! Thanks to Thompson for another great visit! Always such wonderful service, and the staff truly go above and beyond each time I am there. Thanks again! More