Thompson Chrysler Dodge Jeep Ram of Baltimore

Fixed Problem Quickly Showed up without an appointment. Needed a quick diagnosis and repair. After a brief wait, I was told that the problem making my vehicle practically n Showed up without an appointment. Needed a quick diagnosis and repair. After a brief wait, I was told that the problem making my vehicle practically not drivable was a “sticking” caliper, and the need for new front brakes. Repaired the caliper, did the brake job, and had me on my way in under two hours. More

Overall experience Very diligent in addressing the problem and fixing it in a timely manner. Letting me know that my vehicle is ready for pick up. The vehicle was proper Very diligent in addressing the problem and fixing it in a timely manner. Letting me know that my vehicle is ready for pick up. The vehicle was properly parked when I got there and the cashier was very nice to talk to. More

All good ! I had a check engine light come on ( loose gas cap ). I took it to Jeff and they found the problem. Parts ordered = i hope to have the problem fixed I had a check engine light come on ( loose gas cap ). I took it to Jeff and they found the problem. Parts ordered = i hope to have the problem fixed tomorrow. More

Fun and new Charles was fast and friendly. I will tell people of the service and price I got. It was clean and welcoming. Come on down and see them Charles was fast and friendly. I will tell people of the service and price I got. It was clean and welcoming. Come on down and see them More

Genuine concern for my car/service I went in for an oil change and the service advisor let me know all the details of why the oil change could not be performed on my Jeep and if it was I went in for an oil change and the service advisor let me know all the details of why the oil change could not be performed on my Jeep and if it was done, what could possibly happen. I appreciated their expert opinion but I will be back!! More

Hard to believe. Arrived at 8:15 for my 830 appointment for two recalls on my vehicle. Immediate customer service from their service department to confirm my informat Arrived at 8:15 for my 830 appointment for two recalls on my vehicle. Immediate customer service from their service department to confirm my information and get me settled. Even though my vehicle did not leave the lot till 840, the one hour to two hour estimate was taken care in 25 minutes. Great customer service, and something that is very important to me is a clean atmosphere to wait on my vehicle. Theirs Was immaculate. Great job. They more than exceeded my expectations. More

Terrible Very poor performance and service change price 3 times on a job that should of been done on my first visit. I will not recommend Very poor performance and service change price 3 times on a job that should of been done on my first visit. I will not recommend More

Great and quick service I came in with no appointment, and was in a hurry. The service manager worked with me, and got my truck in quicker then I thought they would. What rea I came in with no appointment, and was in a hurry. The service manager worked with me, and got my truck in quicker then I thought they would. What really impressed me was that he remembered my name. More

Great service When I got there the reps were ready to talk to me and the rep that helped me listened to my concerns of what I wanted and he didn’t push me to get in When I got there the reps were ready to talk to me and the rep that helped me listened to my concerns of what I wanted and he didn’t push me to get into something I didn’t want. That means a lot to me as a customer, it says you put your customers first. More

Couldn’t have done any better!! Having purchased many new cars over the years I can honestly say that Kathy McKinney got it all right. We were searching for a very specific vehicle Having purchased many new cars over the years I can honestly say that Kathy McKinney got it all right. We were searching for a very specific vehicle and although we found one considerably closer to home, I chose to drive the 189 miles to deal with Thompson. From the first call made to them, they were responsive, professional, and competitively priced. We came to an agreement over the phone, and when I showed up there were no surprises, no games, and no delays. There is no question I would highly recommend Kathy and the Thompson team. More