Thelen Honda

Imaginbe paying top price 1 a imagine paying top price for a new Honda 2016 CR-V L X and find out that the expensive radio that came with your vehicle doesn't come with XM Satellit imagine paying top price for a new Honda 2016 CR-V L X and find out that the expensive radio that came with your vehicle doesn't come with XM Satellite connectivity. When you contact the dealer, they tell you that this model doesn't have this feature. You should have bought the car with the leather seats. Then, to add a heaping, helping of salt to the raw wound they tell you, "No, we cannot help you. You then explain that you weren't expecting anything for free and will gladly pay for the model with this feature, you are still told they cannot help you.. You explain that the Serious XM Satellite radio that you can get from the satellite company is frustrating to use because the car radio has to be set to an FM frequency that is not being used and the satellite radio has to be tuned to that same channel to work. The sound is awful and the radio connection cuts off frequently. Trying to set the radio channels poses extreme difficulty, too. Honda, you blew it! More

Excellent customer service I brought my Accord in for an oil change and Chris in service was so helpful. He advised that my oil level was at 40% and explained why I didn't need I brought my Accord in for an oil change and Chris in service was so helpful. He advised that my oil level was at 40% and explained why I didn't need to have it done now. He also showed me features on my car that I wasn't aware of, I bought it in March of this year. He was great and I will definitely be back with customer service like this. More

Brake replacement I just came in for a brake replacement. The worker at the front desk was very helpful and the actual service was very quick. They even notified me of I just came in for a brake replacement. The worker at the front desk was very helpful and the actual service was very quick. They even notified me of a recall that I was unaware of and took care of it during my visit. Thanks again! More

Straightforward, friendly, fast Took my 2005 Honda Civic Hybrid in because the SRS light was on. There was also a recall notice on the passenger airbag. It was only an hour to do bot Took my 2005 Honda Civic Hybrid in because the SRS light was on. There was also a recall notice on the passenger airbag. It was only an hour to do both, and the SRS light check ended up being free because it concerned a seatbelt tensioner, which is covered under Honda's lifetime warranty on seatbelts. Cody, who helped me, was very friendly and knowledgeable, and all the dealership and service center staff I encountered were positive and welcoming. I would gladly rely on Thelen Bay City for any other serious problems I might encounter. More

Thelen Honda they are Great Thelen Honda has a Great Customer experience. I am there each month for my Honda services .. they are very professional and willing to work with with Thelen Honda has a Great Customer experience. I am there each month for my Honda services .. they are very professional and willing to work with without breaking your wallet. The Mechanics and Service Desk Techs are great and they provide you good information and alternatives how to fix any issues. More

Very good drop-in oil change and tire rotation experience The service explanation before and after service was excellent, and felt the charges were reasonable. The only thing that still concerns me is that The service explanation before and after service was excellent, and felt the charges were reasonable. The only thing that still concerns me is that I pointed out that the tire pressure warning light was on when I arrived (I mentioned it), and it is still on. We briefly discussed that cold weather might be the problem, but I don't know at all how concerned I should be about this. More

1st oil change It was fast and good. It took less than 30min and they were so kind and friendly. after the service, they washed my car. I like this. It was fast and good. It took less than 30min and they were so kind and friendly. after the service, they washed my car. I like this. More

Purchase of New 2016 Odyssey Wonderful Experience. I went in to test drive a new 2016 Honda Odyssey after deciding my previous Honda Odyssey that I loved and drove for 13 years n Wonderful Experience. I went in to test drive a new 2016 Honda Odyssey after deciding my previous Honda Odyssey that I loved and drove for 13 years needed to be replaced. After a quick test drive, I walked out about half an hour later with an agreement for a new one. The experience was great. Jason was very knowledgeable about the car and helped me with my trade in and getting the best financing option. I also had my company employee discount which made the negotiation on price hassle free. Jason took care of all of the paperwork, extra rust proofing/paint/fabric protection, and the delivery of the vehicle when I picked it up was quick and informative. I absolutely love the new car. More

Emergency fix while traveling I love this dealership. The friendly, professional service department made an emergency repair so that I could continue traveling safely. They took my I love this dealership. The friendly, professional service department made an emergency repair so that I could continue traveling safely. They took my car in immediately and then carefully explained what was wrong and what to expect when I returned home to my dealer. I was very impressed. Thanks, Bonnie Kot More

Air bag warranty work Professional handling of the air bag inflator replacement on both our Honda Civics. Quick service work, too! Very friendly staff. We were done earli Professional handling of the air bag inflator replacement on both our Honda Civics. Quick service work, too! Very friendly staff. We were done earlier than I expected. More