The Import Auto Gallery

Avoid making a big mistake! Everything you have read from others about shady dealings and lying are true! These people will say anything to try and sell a car. All of there inven Everything you have read from others about shady dealings and lying are true! These people will say anything to try and sell a car. All of there inventory comes from auctions where they buy the cars that no one else would buy. Save your self a bunch of time and money, avoid this dealership! The BMW I bought from them needed almost $5000 worth of work a month after I bought it. The BMW dealer told me they think that the dealer I bought it from (import auto gallery) put something in the oil to cover up a problem with the engine. More

Buyer be ware ! Made a big mistake buying from here, first impression was good, bought a trk used, had vehicle 5 days wound up spending over $500 already ,,, went to Made a big mistake buying from here, first impression was good, bought a trk used, had vehicle 5 days wound up spending over $500 already ,,, went to a dealer where I always go for service , bright in new trk, was shown the following oil needed to be changed, fronte drivers side break pad wore down past safe, had to do break job, air filter was original when truck was new , was given one key at purchase time , my luck not the master my key to reset settings, had to buy and program new key, even wipers were bad!! I was told before over and over that they do full service on vehicles before they r sold, well how do u explain oil was not fresh , and unsafe breaks, I contacted dealer was told oh ok get me copies of recipts , did that, got the run around for 2 days then was told today I’m basi lay SOL nice ugh ! More

Extended warranty is a scam Bought two cars. One for me and one for my wife. After paying 4000 dollars for a 5 year warranty, the warranty company couldn’t even fix one issue I h Bought two cars. One for me and one for my wife. After paying 4000 dollars for a 5 year warranty, the warranty company couldn’t even fix one issue I had with the car. I decided to cancel it 4 months within the policy. After calling them for 8 months to get a refund on that warranty, they decided to send 1800 dollars back out of 4000 dollars. They began lying to me telling that’s the warranty company issue who told that was the dealership issue. Back and forth. I will go to court and sue both companies. Don’t go there. They are liars More

Dishonest Liars! Purchased a used 2010 Mercedes GL450 from this dealer.... what a HUGE mistake! Firstly the finance manager noted that my lien pay off was $850 higher Purchased a used 2010 Mercedes GL450 from this dealer.... what a HUGE mistake! Firstly the finance manager noted that my lien pay off was $850 higher than my printed quote from my lender. When I questioned this I was told that a check would be in the mail to me for the difference once they could confirm the final lien payoff amount (more to come on this later). Secondly when I purchased this GL there were several items noted on a WE OWE as conditions of sale: TPMS Sensor was missing on FRONT left wheel Rear Lift Gate wasn't opening automatically New brake pads and rotors Rear right sway bar and bushing Full Detail .......... So I booked my car in for the WE OWN work...THREE WEEKS later I was finally told that all the parts had arrived, been fitted and my car was ready. I drove an hour back to the dealership to collect my car only to find that the owner had told the mechanics not to bother with the brakes and rotors and nor the sway bar and bushing. And no detail done on the car.... surprised was I.... NO! So the 3 week wait was because they were waiting for the bushing to arrive - which now we learn wasn't even installed!! (BTW still no check in the mail and several unreturned phone calls to the finance manager) So now this PREGNANT woman is expected to just drive off happy??? After extensive raised voiced conversations they agree that the work needs to be complete. 4 days later and my car is ready... again. Back we drive to inspect the car. Rear Lift Gate - done Brake Pads - assumed done Sway bar and bushing - verdict still out here.... TPMS - NOPE. However the sensor is now on the REAR left wheel. So we can assume brakes are done because they obviously took the wheels off. Detail - done But we still have the matter of the missing check..... So in to the finance office I go. Holding the document provided to me by the finance company clearly showing the final pay off amount. Now the finance manage gives me the big speech about the 3rd party they use to handle these payoffs and he has come back with a figure of $495... FAR short of the $855 that my document proves. Time for raised voice conversation #2 which ends rather quickly with a check in my hand for $855.00. DO NOT TRUST THESE CHEATING LIARS. Hoping karma kicks these liars !!! More

Amazing at the job they did to find the car i wanted!!! Great place i would recomend to others they really know what there doing here. If your looking for a good car and good service come to import auto gal Great place i would recomend to others they really know what there doing here. If your looking for a good car and good service come to import auto gallery in addison. More

BUYERS BEWARE-PLEASE SAVE YOURSELF This place need to be reported and closed down! The owner is a scam artist! If I could rate them they would get a negative -star rating. They have fal This place need to be reported and closed down! The owner is a scam artist! If I could rate them they would get a negative -star rating. They have false advertising (I.e mileage) advertised a 2011 Range Rover at 63k thousand miles after ACH the paperwork said 67,017 miles! They did not have the keys to the vehicle so the vehicle was never shipped! The owner didn't want to give me money back until I had to get the police involved. He usually profanity to his employees and to me as his customers. Beware I ignored all the negative reviews BIG MISTAKE and a LESSON Learned. Take my advice stay far away from this place! More

worst experience ever Never buy a car from them. BIGGEST SCAM EVER. Sold be two cars that broke down months after over $50000 total, and promised to return money for warran Never buy a car from them. BIGGEST SCAM EVER. Sold be two cars that broke down months after over $50000 total, and promised to return money for warranty now they won't pick up or they hang up! so unprofessional More

Worst buying experience ever! THE WORST!! Check engine light came on when driving home. Ended up having to pay over $4,500 to get it running right. Mechanic said vehicle shows s THE WORST!! Check engine light came on when driving home. Ended up having to pay over $4,500 to get it running right. Mechanic said vehicle shows signs of being in a signficiant (undisclosed) accident. Horrible customer service. Would be placed on hold for 20 minutes, hung up on, etc. Do yourself a favor and stay clear from Import Auto Gallery!! More

Fantastic Car at a Great Price!!! Worked with Jesse on acquiring this vehicle and the transaction was quick and easy. The operational status that he gave on the vehicle was accurate an Worked with Jesse on acquiring this vehicle and the transaction was quick and easy. The operational status that he gave on the vehicle was accurate and I was able as he stated over the phone, that I would be able to just get into it and go. Thank You Very Much Jesse!!! Nice to know that there are still trustworthy people out when it comes to Car Sales. I could only give Four Stars on the Price since my initial offer was the Excellent Price, but the number we settled on was Great. I will definitely look Jesse up 1st at the end of the year as I am interested in a Audi S8. More

THEFTS We purchased a vehicle from you on 10/17/15, a 2014 Chevy Silverado. The rims were chipped and there were no key fobs and only one key provided. We ma We purchased a vehicle from you on 10/17/15, a 2014 Chevy Silverado. The rims were chipped and there were no key fobs and only one key provided. We made a deal to receive $1000.00 back due to these issues not being told to us before driving 2 hours to get the truck. The bank had already cut Auto Import Gallery a certified check so your salesman wrote us a I owe you for $1000.00. We were told this would be sent to us the follow week. It has not been sent to use. I have called multiple times, talk to Lance and Ken Janczak. They both give me the run around say "call back in 30 minutes" or "I will check on it and call you tomorrow". I have emailed Ken Janczak over 5 times and not gotten a single email back from him. This company has had previous complaints about not returning money that is due to customers for months. Please do not buy a vehicle from this company as they make up lies just to get a sale from you. More