The Frederick Motor Company

Friendly, no pressure atmosphere. Lauren was terrific throughout the entire process, including being thoroughly engaging when I showed up with my family of 5 to test drive the Explorer. Lauren and the s throughout the entire process, including being thoroughly engaging when I showed up with my family of 5 to test drive the Explorer. Lauren and the sales manager took me through step by step to "build" the car I wanted rather than pressuring me to buy an existing car on the lot that contained a lot of options I wasn't particularly interested in. I was also very pleased with the trade in value they assigned my existing car. They were much more aggressive than some other dealerships, and my final "all in" price resulting from the trade in of old and purchase of a new car was very fair. I also dealt with the sales manager and the finance manager (Keith)and was very happy with those interactions as well. I didn't plan on financing through the dealership but the the loan rate was the most competitive I had seen, so I went with it. On delivery day, I was in and out of the dealership in 2 hours, and that included a test drive to ensure the vehicle was working properly, and an informative tutorial from Lauren on the usage of the Explorer's Sync and other technology. Lauren has also called a couple of times since to make sure I am happy with the vehicle and to answer any questions that may have arisen. In the end, I feel I got a fair deal, and the experience was actually pretty terrific. I was happy to support a local dealership and am hopeful the service department will provide for as pleasurable experience as the sales department. I would recommend this dealership, and I'd recommend asking for Lauren. More

Top-of-the-line customer service and great overall experience. I would like to thank Thano Genos for arranging the entire sale/purchase, and Keith and Ron for doing a great job with the finance. Highl experience. I would like to thank Thano Genos for arranging the entire sale/purchase, and Keith and Ron for doing a great job with the finance. Highly recommend Frederick Motors and these guys. I would easily go back again. Thank you. More

I saw this Subaru Forester on Frederick Motor Co. website in their inventory. I asked Sherry Ryan if I could look at it. I could not go in until the next day and when I got there she had the car ready and cl in their inventory. I asked Sherry Ryan if I could look at it. I could not go in until the next day and when I got there she had the car ready and clean to take for a drive. I told her to keep the price below a certain figure and not only did she do that but she went $1200 below the figure I gave her. I would recommend Sherry Ryan as a sales person to anyone wanting a vehicle. More

From the moment I entered, Andy greeted me and went over all the necessary details. I made my decision on a Thursday and took delivery of my 2012 Legecy on Saturday. all the necessary details. I made my decision on a Thursday and took delivery of my 2012 Legecy on Saturday. More

great experience- tremendous help, including no pressure sales, flexibility with purchase of cars on lot or bringing cars in from another dealership if i couldn't find what i wanted on the lot in frederick. sales, flexibility with purchase of cars on lot or bringing cars in from another dealership if i couldn't find what i wanted on the lot in frederick... roberto and lauren were super helpful during and after sales, demonstrating options.... the sales manager was flexible and helpful, as was the finance manager.. terrific job... i will go back! More

Upon my arrival one week ago at the Frederick Ford Motor Company I was ready to buy a new Ford. After entering the showroom I was never greeted or even acknowledged. I pretty much had to beg to get some hel Company I was ready to buy a new Ford. After entering the showroom I was never greeted or even acknowledged. I pretty much had to beg to get some help. Eventually a semi quasi so called salesman who was not polite or helpful made a pathetic attempt at offering assistance. When I told him that I was interested in a Ford Focus wagon he said this... "Ford has never made a Focus Wagon, there is not a single Focus wagon in existence on the planet earth. Of course this is a false statement they did make Focus wagons from 2002-2007. I then told the salesman that I did not specifically need a wagon and that a hatchback might suffice. But instead of showing me a hatchback or any car for that matter he just wanted to argue with me further about the fact that Ford never made a Focus wagon. I became frustrated after this because no progress was being made and his attitude was disregarding and arrogant. As I made my way to the exit door I mentioned to another salesman that I was interested in buying a new car but that I could not seem to get any help. He ignored me completely after throwing me an evil dirty look. Then I said to him "I came to buy a car and I guess that is not going to happen so...Good Bye!" He then turned to me and said: "Bye Bye Now" in a very sarcastic antagonizing manner and he was laughing at me right in my face. Finally I left the dealership completely humiliated vowing to never return, and as I made my way to the parking lot this salesman continued to laugh at me from the showroom window and heckle me with no mercy until I was in my car and pulling out of the parking lot. These people embarrassed me in public and humiliated me beyond belief and they seemed to get a big kick out of this at my expense. After I departed I called the dealership to express my dissatisfaction to J Skora the sales manager on duty. My complaint fell upon deaf ears and there was no apology, no resolve, and no invitation to come back and try again. Nothing was offered other than another stiff dose of arrogance and a total and complete disregard for the customer. I was still not happy and very hurt by the way they treated me so I sent an email to the Owner and every manager in the store once again expressing my outrage over the barbaric unprofessional service that I received. This was a week ago and I have not received a single email back out of the 12 emails I sent, and certainly not the apology that I deserve. I would like to warn others about this horrible disgusting dealership that is infested with toxic employees who are arrogant, disregarding, and downright abusive towards well meaning customers. I have never been so humiliated in my entire life nor have I ever been treated in such an evil and disrespectful manner. Warning! Stay away from this place unless you wish to be abused these are horrible nasty people with a long running legacy of treating their customers in a sick and savage manner. More

I bought my car from this dealership, and my salesman, Rick Kleinota, could not have been more helpful. However, I have had absolutely horrible experiences dealing with the service department, and I will Rick Kleinota, could not have been more helpful. However, I have had absolutely horrible experiences dealing with the service department, and I will not be returning for any more service work. The service department is the absolute WORST with keeping records of their customers' issues and helping them work through problems. I had a simple problem (loose weatherproofing strip on one of my doors) that they failed to fix on my first trip in to deal with it, and when I called to tell them that their quick fix of double-sided tape (seriously!) didn't work, they didn't even have the part ready for my appointment, which I made far in advance AND made a point to explain to the service advisor who handled scheduling my appointment that I was coming back in to have fixed once and for all. I was told after waiting over an hour for my oil change and what I thought would be my weatherproofing strip replacement that the strip would have to be special ordered, EVEN THOUGH I traveled an hour and a half AFTER scheduling the special appointment to get it fixed. It's also worth noting that on the various occasions when I have taken my car in for routine maintenance and oil changes, I've heard service advisors on the phone apologizing countless times for "dropping the ball". It appears this is the norm for The Frederick Motor Company. And, fair warning, their service advisors are NOT in any way, shape or form prepared to deal with frustrated customers. The service advisor in question the day I thought I was getting my repair done, was nothing less than condescending and belittling to me the entire time, which did absolutely nothing but fuel my frustration at the entire situation. I was so rattled by the experience that I emailed the service manager when I got home, but I never received a response. Apparently, quality customer service is a non-factor at this organization. I guess they figure once they have your money, they don't have to work for your business. In any event, I have decided to take my business elsewhere. This company will never get another dime from me. I recommend this place only for people who are prepared to have their problems not addressed properly and who enjoy being disparaged by their car dealerships. More