The Frederick Motor Company

Rick worked very hard to find the right car for me and my family. At the time we were shopping, the 2012 Outbacks were available, but the 2012 Foresters were not. When we began, we were unsure as to whethe family. At the time we were shopping, the 2012 Outbacks were available, but the 2012 Foresters were not. When we began, we were unsure as to whether to purchase an Outback or a Forester. Rick was tenacious in his efforts to find the right car for us (even coming in on his day off). He had many obstacles through this process, including... the unavailability of 2012 Foresters and the reluctance of other dealerships to exchange their remaining 2011 Foresters; another dealership selling a 2012 Outback that they had promised to exchange before the exchange could take place, and the unavailability of any other 2012 Outbacks in our first color choice and trim level in the area. Through all the difficulties, we wanted to continue working with Rick because we knew that he honestly wanted to find the right car for us at a fair price. We ended up buying a car from Rick that was recently delivered to his dealership. Picking up our new car at Frederick Motor Company was a very pleasant experience. We were especially appreciative of the time that Rick took showing us all the functions of our new car. We are very happy with our new Subaru and will be recommending Rick and Frederick Motor Company to our friends and family! More

I am a returning lease client of Frederick Motors and could not be happier with my new vehicle a 2011 Subaru Outback, which I purchased 9/3/11 . The service I receive when I walk into the dealership is a could not be happier with my new vehicle a 2011 Subaru Outback, which I purchased 9/3/11 . The service I receive when I walk into the dealership is always exceptional. I can’t say enough positive things regarding my salesman Rick Kleinota. He always helps me figure out exactly what vehicle will be best suited for me. He is very well educated in all areas of this dealer ship. I would most definitely return to lease or buy another vehicle in 3 years, especially if I was working with Rick. I have and will continue to recommend my family and friends to him. Rick makes a very stressful event leasing a vehicle, pleasant. Thanks Rick! Donna Ballenger Creek, MD More

I went to the Frederick Motor Company first in my car search because my girlfriend had a great experience there, and because we really liked the salesman, Rick, that we'd worked with. Rick spent time wit search because my girlfriend had a great experience there, and because we really liked the salesman, Rick, that we'd worked with. Rick spent time with me the first day, test drove a few cars. He was great. I decided not to go with any of the cars he'd talked to me about, but I did, after some time, see a car on the lot I wanted - a 2012 slightly used Focus. Rick worked a great deal for me (I really couldn't recommend him highly enough, if he worked for a different dealership). He got me the exact deal I wanted, until it came to the financing. Their finance guy, Ron Musgrove, is the worst. We'd worked with him previously as well, and he'd tried to talk a bunch of nonsense to my girlfriend when she bought her car. Well, he takes my credit app (I have so-so credit, but I had a co-signer), runs to the back and leaves me sitting for 40-45 minutes. Eventually, he comes back and tells me he submitted my app to Capital One and cant use my co-signer (as he alread co-signed a loan with them, though its literally the only item on his credit). He got me approved, however, at 19% with an over $400 a month payment. I tell him I absolutely can't do that, and he should maybe shop it around. He opens my file and tells me the milage of my current car i'm trying to trade (214,000 miles) and with the distance I drive to work, I should probably jump at their offer so i'm not stranded along side the road...I got up and immediately left. Its a classic example of a dealership working for themselves and the kickback from the financier as opposed to working for me. My girlfriend and I could've easily been LIFELONG customers of this dealership if they'd taken care of me. Now, however, i'll never set foot inside the dealership again for sales or service (and i'll be byuing a Ford AND working in Frederick soon), and she will also now never buy from them or service her car there. Just an absolutely terrible experience, and I'd go out of my way to recommend no one ever shop there. They do not value relationships, and do not value their customers in the slightest. More

This dealer is located very close by to me, so I was hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. Told them that I had been there before but they were substantially beaten on price by their competition last time but that I'd give them a shot. Salesperson assured me she would make me the best deal when I decided on the actual car I wanted. I went home and did some research, and got offers from 3 competing dealers. I went back to FMC and told them who I had offers from, but not what the dollar amounts were. The salesperson assured me that they would be competitive. The next morning she faxes me over an offer that was $2,000 over the best offer I had. Folks, remember one thing. Car dealers are lots of things but they aren't dumb. They know where their competitors pricing is, especially since it's available publicly over the internet. FMC knew probably to the dollar the offers their competitors would make to me, but still made me an insulting first offer. I faxed over to her the actual offers I had, asking her what she would do with the offers I had were our roles reversed. They came down a grand, said it was their best offer, and tried to convince me that the other deals I had in writing were not inclusive of freight, when they clearly were. When I told her that the offers indeed included freight and pointed out where it was added in, SHE HUNG UP ON ME!!!!!!!!!!!!!!!!!!!!!! How do you people in sales think that went over in my mind? A sales manager called me back a little later with some sob story that they had put work into this deal and they had found me an extra $750 in private cash (that I already knew about from minute one so I'm sure they did), and for that simple reason I should go with them. LIKE SOMEONE CAN'T FIGURE OUT THAT THEY WERE GIVING ME THE EXACT SAME REBATES I WOULD HAVE GOTTEN ELSEWHERE, AND OTHER DEALERS WEREN'T GOING TO DO THE EXACT SAME AMOUNT OF WORK! FMC if you read this, the general public is not dumb about buying cars like they were 20 or 30 years ago. You can't pull those old time shenanigans and expect people not to know about them. BTW, since no one had the exact model I was looking for I expanded my search to used models and ended up with a drop dead gorgeous red 2008 Mustang convertible at another dealer 50 miles from home that I couldn't be happier with. If FMC had treated me like a knowledgeable shopper instead of a possible shill I wouldn't have it and I'd be 10 grand further in debt, so some might suggest I should thank them, but I won't. Last time there for me so no skin off my nose, but if I were anyone else I wouldn't even bother driving onto the lot unless you feel like paying premium prices because they "work hard for you!" at FMC. Jeff More

If you are just looking to price things out, and ask them for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices aro for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices around the area, but they only offered us 600 dollars off at first and when we asked if they could possibly go lower, the salesman apparently didn't feel the need to continue with us, so he went to get his sales manager that was there at the time. The "manager" came up to us shook our hands (not making eye contact whatsoever) and sat down and only offered us another 200 dollars off. We told him we were truly interested in purchasing the car and that we were going to go elsewhere and price it out. He instantly got defensive and clearly irritated and asked us "are you using us?" We were shocked! We weren't asking for anything in writing, just a price to go by! We got up to leave and he said "just go to another place! get out!" yelling at us the whole way out the door! If you go here, don't expect them to work with you on the price, but do expect to get mistreated and yelled at! I have NEVER EVER been treated so badly by anyone especially when it comes to a 25,000 + purchase! More

Called a week ahead of time to schedule an oil change and tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm. 2.5 hours for an oil tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm. 2.5 hours for an oil change and tire rotation. On top of that, service department had the nerve to charge me the FULL amount for the service. Beware of servicing your vehicle here. You may be in for a long wait. More

This dealership promised an afer market item to be installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership. I beleieve this dealership is not to be used for a car purchase. More