The Autobarn Alfa Romeo/FIAT of Evanston

Incredibly poor customer service and the run around I purchased a third-party warranty through Fiat Evanston. My car needed a repair and was very dangerous and close to inoperable to drive. The general I purchased a third-party warranty through Fiat Evanston. My car needed a repair and was very dangerous and close to inoperable to drive. The general sales manager nor the service manager was willing to accommodate me to repair my car. I was told to have my car towed to them, which is over 20 miles rather than get it fixed close to home to ensure my safety. More

Service The people at the Fiat Service were very nice and friendly. I would like to mention particularly América Galicia who took good care of me. The only ne The people at the Fiat Service were very nice and friendly. I would like to mention particularly América Galicia who took good care of me. The only negative thing was that I had to go back twice for the same problem. The first time I left my car there for a week and they still did not fix the problem so I had to go back a second time. More

The Best Experience I've had without Purchasing a Vehicle! This was the best experience “without” buying a car. My intent was to buy a car and I found a very nice Mercedes SL at the Autobarn. I live 800 Mil This was the best experience “without” buying a car. My intent was to buy a car and I found a very nice Mercedes SL at the Autobarn. I live 800 Miles away so it was important to get detailed information on the car including its history and condition. I dealt with Aleks Keric who made me feel at ease right way. He answered all of my questions even putting me in touch with the Performance Shop they used to go over the vehicle, sending me additional pictures, helping me with a shipping quote, etc. With that, I agreed to purchase the vehicle. The dealership sent the P&S next day air with a return envelope for the documents and my check. At this point, I essentially owned the car. Aleks worked with the shipper and on the day it was to be shipped, he did a complete walk around of the car and found a couple of issues. He noticed some damage done to the hood hinges when it was being closed and noticed a noise in the exhaust. He made me aware of these right away and could see I was concerned. He reassured me that they stand behind every car they sell and they would rather make me happy and refund my money than ship a car with problems. This decision came as a result of Aleks attention to details and his follow up and support from Moh in Finance to the owner of the dealership. They went out of their way to make me “whole” again and I really appreciate it. I didn’t end up buying a car that day but if that’s how they treat a perspective buyer, imagine what they will do for anyone who buys and services their car @ the Autobarn. More

Love my new Guilia The process of filling out paperwork always taking longer than I would like but the staff at the Autobarn, and particularly Ross, was great. The The process of filling out paperwork always taking longer than I would like but the staff at the Autobarn, and particularly Ross, was great. The Guilia is a joy to drive. More

Always a pleasant, efficient service experience A warning light about a "day running" lightbulb burn out, led me back up to Evanston - since I live all the way downtown, I have recently switched to A warning light about a "day running" lightbulb burn out, led me back up to Evanston - since I live all the way downtown, I have recently switched to getting the basics like oil changes, done at a closer spot. But I have faith in their abilities, professionalism, etc. - just wish they were closer. More

Fantastic Service The service team was fantastic in addressing the things that needed to be fixed. Their attention to details and follow up was also very good. The service team was fantastic in addressing the things that needed to be fixed. Their attention to details and follow up was also very good. More

Service I had to bring in the car without an appointment because of an issue with power steering and Service was handled quickly and extremely professional. U I had to bring in the car without an appointment because of an issue with power steering and Service was handled quickly and extremely professional. Updates as to the progress of repair were continually communicated. More

Death of an alternator The service crew were very friendly and up front with what repairs were needed. Unfortunately, the labor charges far outweighed the actual service p The service crew were very friendly and up front with what repairs were needed. Unfortunately, the labor charges far outweighed the actual service provided. I have tried to have my Fiat 500 serviced elsewhere, but they are unable to provide the correct parts or are unfamiliar with servicing it. More

Great no pressure dealership lead by Ross Conlon. Ross and his colleagues were class acts and were very willing to work with me on price and options. I compared several dealers and hands down I would Ross and his colleagues were class acts and were very willing to work with me on price and options. I compared several dealers and hands down I would recommend the Autobarn Alfa Romeo. I have happily already recommended 3 people since I got my car 2 weeks ago. I will definitely be back for a Giulia Quadrifoglio. Thanks guys! More

Excellent salesmanship up to a point I had not considered Alfa Romeo at all when shopping for a new car. I happened to be at The Autobarn Alfa Romeo for a community development meeting an I had not considered Alfa Romeo at all when shopping for a new car. I happened to be at The Autobarn Alfa Romeo for a community development meeting and stopped and looked at a window sticker for a Stelvio that they had in their showroom. I was kind of taken aback by the pricing on them. I honestly thought that the prices were pretty low compared to what I had compared them to in my mind. Alfa Romeo, I was thinking $65-70k+. Richard Fisher, the owner of The Autobarn, stopped to talk to me and offered me the opportunity to take one home on an overnight test drive. I passed, because I knew that I still wasn't ready to part ways with my problematic 2011 Mercedes. The following day, I decided to take him up on the offer. I was thoroughly wowed by the Stelvio. I LOVED it. I got to take it on the highway and side streets. I got to really push it, and it performed, until it didn't. I was on the expressway late at night and the car displayed a message "Service Electronic Throttle Control" and went into limp mode. I was not able to get it out of this limp mode until restarting it several times. When I got home, I realized that it was a known issue on the GiuliaForums.com and StelvioForum.com. Richard tried to explain it away, but I knew it was some sort of issue that Alfa needed to get to the bottom of. That being said, one problem does not an unreliable car make. When I returned Richard's car, Kane Stiles took me out for another spin to give me a more detailed look at the car. The Autobarn made a solid offer for my trade and they produced a reasonably transparent lease worksheet. While their numbers matched my numbers, I was not prepared to make a deal at that time. After running the proposal by some leasing experts, the deal wasn't so great. They tried to get me to come back in, but I just wasn't ready. I told Dominique Solano that I'd be ready in about a month and to reach out to me then. A month came around. It was now May and no one at The Autobarn reached out to me. I reached out to Dominique and she told me that she had been moved to Nissan, but that she'd have someone at Alfa Romeo get in touch with me. No one ever did, and by that time I was already shopping other Alfa dealers and some other brands. In the end, I decided to lease a 2019 Audi Q8 Premium Plus in late May. At $84k, my Q8 is certainly a more expensive vehicle. But, man, I could've been upsold that Stelvio Quadrifoglio, eh? That was never discussed. The Autobarn Alfa Romeo are good people, but being patient and keeping track of leads is probably something they should be better with. If anyone at The Autobarn is reading this, I'm a casual car shopper (probably pathological), I don't like high-pressure sales tactics, but I do enjoy looking at what's available. Hit me up if you have something interesting. P.S. I had my 2004 VW Phaeton (since sold) serviced at their Volkwagen dealer in 2017. They're a good crew over there too. More