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Texan Buick GMC
Humble, TX
705 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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705 Reviews of Texan Buick GMC
April 03, 2024
I travelled from Florida to purchase a 2018 Ram 2500. Salesperson Trinity was very helpful at first but this changed when the paperwork was signed. Everybody was helpful until the paperwork was signed Salesperson Trinity was very helpful at first but this changed when the paperwork was signed. Everybody was helpful until the paperwork was signed and I felt rushed. When signing the paperwork the finance person seemed lost and had to get help from someone else. This caused us not to purchase the extended warranty then, he rushed through everything. The vehicle was not as described by Trinity and has an awful cigarette smoke smell that has progressively gotten worse, even though she said it was never smoked in. I have had it detailed twice with no luck on the smell, it comes back. The exterior of the vehicle had numerous dings and dents that were not disclosed. Very disappointed in the way I was treated after purchasing the vehicle. Worst experience I have ever had buying a vehicle. I wanted an extended warranty, no help from the dealership. Buyer beware!!! I will save Greg some time with his generic response he gives every complaint. Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com More
by DroopyBubba
Verified CustomerEmployees Worked With
Trinity, Ryan Sales Manager
April 03, 2024
The day of purchase was a 5 star day but my rating is based on afterward. I’m finding there is no customer service after the sale. One of the keys I was given is not to my vehicle. I have texted and emai based on afterward. I’m finding there is no customer service after the sale. One of the keys I was given is not to my vehicle. I have texted and emailed asking that my key be mailed to me then I will mail the one I got back to you. I have received no response. Also I got a phone message and email that my plates are in. Once again I replied to the email asking that the plates and my key be mailed to me. I have had no response to that request either. I was told when I got the car that mailing my plates would be no problem. And I don’t think I should have to make the 4 hour round trip to swap keys since that was not my fault. You all should have already made sure that I received my correct key. I need to hear from someone that my key and plates are enroute to me. If I get get that done then I would change my answer to yes I would recommend you to others. More
by owensl0202
Employees Worked With
Madison Spencer, Beth Patlan
April 02, 2024
I really enjoyed doing business at Texan dealership. The salesperson Mario was a great experience also the finance manager was great. My overall experience was the best compared to other purchases I hav The salesperson Mario was a great experience also the finance manager was great. My overall experience was the best compared to other purchases I have made at other dealerships. More
by jalaw06
Employees Worked With
Madison Spencer, Beth Patlan
March 31, 2024
Service department was excellent, I tried to trade my 2022 GMC 3.0 X31 in on a new 2024 and worked with Daniel for 10 minutes and it was a no go. Zero balance on truck, I trade my vehicles in every 2 yea 2022 GMC 3.0 X31 in on a new 2024 and worked with Daniel for 10 minutes and it was a no go. Zero balance on truck, I trade my vehicles in every 2 years. More
by jameskellymullins
Employees Worked With
Abel
March 30, 2024
They had great customer service and were very knowledgeable on what vehicles the have and the features of the vehicles. Everyone was very professional. Great price. knowledgeable on what vehicles the have and the features of the vehicles. Everyone was very professional. Great price. More
by navarrodamin2
Employees Worked With
RAFAEL RIVERA , Madison Spencer, Beth Patlan
