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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

December 06, 2015

Got what I wanted! GMC at humble has been great ever since I stepped in there they have been really attentive and also in communication with me. They knew what I wanted More

by Escalante, Adriana 1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Mauro
September 24, 2015

service department is very poor My truck have been there in there service department for today and still don't know what is wrong in the meantime I have an extended warranty and t More

by Alford50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizardo
July 10, 2015

Damaged my Truck! I have a 2014 GMC Sierra purchased at Texan GMC in Humble, TX. I am writing you to explain what has been going on for the last six weeks and to see w More

by markstx73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Bishop, Lionel Woolard
Jul 13, 2015 -

Texan Buick GMC responded

We are very committed to our customers, and because of that, would like to look into what happened here to determine how we can improve your overall experience. Please contact Diana Miranda, Customer Advocacy Manager, at 281-312-2356.

June 04, 2015

3 hours for an oil change. No repairs allowed I came in for an oil change covered under my new purchase. 3 hours for an oil change and I'm still waiting. Also asked for some warranty work and was More

by Gggddd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager
Jun 18, 2015 -

Texan Buick GMC responded

We apologize for the wait. We know how valuable your time is and would like to do what we can to make things right. Please contact our Customer Advocacy Manager, Diana Miranda, at 281-312-2356.

February 09, 2015

washer pump I was told by service manager pump would be shipped in 2 or 3 day and he would notify me when received! Six days and have not heard from Pat Hall ! W More

by bigweezer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Pat Hall
Feb 09, 2015 -

Texan Buick GMC responded

We apologize for the late communication. We would like to discuss this with you to clarify the timing for the pump and repairs. Please contact us: Jonell Tomas-Haiola (Customer Relations Manager), (281) 359-3600.

August 31, 2014

Worst Dealership EVER!!! Avoid buying here!!! Worse Dealership EVER!!!! After spending two weeks working with a Salesman and Sales Manager, I thought we had a deal. My husband and I drove from More

by pam2wise
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Larry Pate - he was awesome, it was the one they paired us with next who treated us poorly...
Sep 02, 2014 -

Texan Buick GMC responded

We apologize for not having made the car buying process easier for you. We can understand your frustration, and although you purchased a car from another dealership, we’d like to discuss your experience with you to see if there is anything we can do to make it right. Please contact our General Manager, Bert Brocker, at (281) 359-3600.

July 01, 2014

Just received a very disturbing call from the Texan GM In my years of experience with this dealership I have come to realize that it should be AVOIDED at all costs. The General Manger just called me in re More

by pjpalese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager
June 18, 2013

I had to take my car here as it was a recall that needed to be done. I was given a 2 hr estimate so brought my 2 yr old. After 3 hrs was told 30 mins more for 3 1/2 hrs. Not until I was there 5 hrs was I ap More

by cl123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rex, Lionel
June 14, 2013

If you want a dealership that totally neglects you after the sale purchase your car from Texan GMC Buick. We have had problems from them from day 1. 1st, after my husband signed all the paperwork for the sa More

by jrob0217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Pierce
December 31, 2012

Price does not sell cars at this dealership. The staff was friendly and helpful, but when it came to price they were giving me the same price I could have received without a trade that was advertised in t More

by ktm250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
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