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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

August 02, 2023

Always courteous and friendly, service is always completed on time and correctly. Constant communication on progress of job More

by joycet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto
Aug 04, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

August 02, 2023

Victor was very helpful and the experience was top notch start to finish. Thank you. More

by ticoogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Figueroa
Aug 04, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Texan GMC Buick Team

August 01, 2023

T-Mac made some of our obstacles seem like they never existed. He made me feel like family. Starting my company in Texas from California has been a challenge, but with friends like T-Mac I feel like ever More

by anna.zuniga.11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T-Mac
Aug 03, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team

July 31, 2023

The process to purchase our new vehicle was seamless and very easy. The staff we work with were knowledgeable and friendly. More

by wiltse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Rivera, Madison Spencer
Aug 03, 2023 -

Texan Buick GMC responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Texan GMC Buick Team

July 31, 2023

My wife and I stopped by to check out the 2021 Tundra TRD Pro we were interested in. Mario was very friendly and accommodating. He gave me the keys to take it out for a test drive. Truck was everything I had More

by ch47blast
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Esquivel. Royston Hall II
Aug 03, 2023 -

Texan Buick GMC responded

We cannot thank you enough for your wonderful review of Texan GMC Buick and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Texan GMC Buick Team

July 31, 2023

Delivered a defective 2024 GMC Denali 2500HD to me. Dealer promised to replace vehicle with another one and did not. Hurried up and sent me my tags and registration and now won’t answer any of my calls More

by afftow1629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lupe
Aug 04, 2023 -

Texan Buick GMC responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

Aug 04, 2023 -

afftow1629 responded

I have tried repeatedly to get ahold of anyone at the dealership and I am always ignored. No return phone calls, no returned messages , no returned emails, no returned text messages. I think the only thing I haven’t tried is smoke signals. The only one that answers is the receptionist. Usual response is they are busy or gone for the day. You have my phone numbers and email. Why doesn’t the dealership reach out to me for once !!!!!! Lupe called all through out the buying process. Why can’t he call me to resolve this issue??????

July 30, 2023

Good to work with. Willing to make and honour their commitment. Everyone from Sales-F&I- and even yes the guys in the sales tower. Even the sales people that were no More

by Mike Varvel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 02, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Texan GMC Buick Team

July 29, 2023

Your guys sitting in accessories where the cashier used to sit needs to clean up their language. Women and children were in the waiting area. I was also offended and called them out. More

by BMURRAY007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 31, 2023 -

Texan Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

Jul 31, 2023 -

BMURRAY007 responded

Who should I contact?

July 29, 2023

You have to employees that work at Finance their xxxxing xxxxxxxx Roystonh and his xxxxing manager on Finance he's a xxxxing Indian .. don't have any issues with service department More

by antonioguerra989
Service Communication
Recommend Dealer
No
Employees Worked With
Gustabo nice person
July 28, 2023

Great service. Gunner is the man. Definitely need more employees like him. I know he will take care of my needs/concerns each service. More

by JUSTIN CANTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Aug 01, 2023 -

Texan Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team

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