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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

August 29, 2023

The service manager was very efficient and helpful with my required services. She completely explained the process and made sure I was happy. More

by dtmcneil79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Aug 30, 2023 -

Texan Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Texan GMC Buick team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Texan GMC Buick Team

August 28, 2023

Do not waste your time, very unprofessional dealership. They advertise cars at a great price and then add on over $3000.00 in fees under "Addendums" not including taxes and title. Typical bait and switch. More

by dawnhammond2002
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Daniel Williams, Beth Patlan
Aug 30, 2023 -

Texan Buick GMC responded

We strive to provide a positive car-buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, we invite you to contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

August 27, 2023

Great service and professional. Very quick service provided and prompt response on my vehicle repair More

by deberrygroup62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 30, 2023 -

Texan Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Texan GMC Buick Team

August 27, 2023

Fast and efficient with the work performed. Honest about my tires and what to do with them. More

by WAYKAR1297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Aug 30, 2023 -

Texan Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Texan GMC Buick Team

August 27, 2023

Diagnosis on vehicle was incompetent and erroneous. Service advisor didn't follow up with customer More

by Amajagonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Humberto at service department
Aug 29, 2023 -

Texan Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Texan GMC Buick Team

August 27, 2023

Car was left for work, with them to call me next day but didn’t, waited 2 days no call so I decided to call then but could never get a hold of the service dept had to go thru sales and even they couldn’t ge More

by M.simmons0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Aug 29, 2023 -

Texan Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Texan GMC Buick Team

August 26, 2023

Great speedy service always giving updates on progress they keep you well informed and friendly More

by JPFLORES1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
Aug 29, 2023 -

Texan Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Texan GMC Buick Team

August 25, 2023

We had wonderful service! The entire car buying experience was great! Will definitely use again. More

by LH_PATTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Aug 28, 2023 -

Texan Buick GMC responded

Texan GMC Buick would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Texan GMC Buick Team

August 25, 2023

Great staff ! !! Moved fast and was in and out under one hour Very clean and More

by BTUCKER9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Aug 28, 2023 -

Texan Buick GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Texan GMC Buick Team

August 24, 2023

Professional staff answered all of my questions when asked. Always satisfied with the service I receive from Texan Buick Service I recommend this service department to others. Whenever my service is com More

by mswinn64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe in Service Dept
Aug 25, 2023 -

Texan Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Texan GMC Buick special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Texan GMC Buick Team

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