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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

February 01, 2024

Good customer service this time I will like thy provide my transportation thank you for the service More

by ANA.SERRATO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
Feb 02, 2024 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business, Ana. Sincerely, The Texan GMC Buick Team

February 01, 2024

Service was fast, staff was friendly, very professional and helpful. Service went very smooth. Thank you for a great job. More

by ELENORELEMISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Feb 02, 2024 -

Texan Buick GMC responded

Thank you for leaving us this great review, Elenore! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Texan GMC Buick Team

Feb 02, 2024 -

Texan Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 01, 2024

It was like they treated me so poorly. They ignored me. They made me feel so uncomfortable. I wasted my time. More

by niekyasmith
Recommend Dealer
No
Employees Worked With
Horrible
January 31, 2024

Travis received me and he took care and called me when the car was ready.I will go back again every one was very nice More

by mollymoreno17
Recommend Dealer
Yes
Employees Worked With
Travis
January 31, 2024

Had a small problem with remote and no one was willing to take time to talk me through the settings to fix it. Brought my truck in for service and it was a machanic in the service area saying very loudly i More

by Patrickmageetx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beth Patlan
Jan 31, 2024 -

Texan Buick GMC responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Greg Wilhelm, General Manager gwilhelm@texangm.com

January 31, 2024

Not responsive, poor customer service, contract was signed then bank pulled back coincidentally after the dealership had to do reparations to the vehicle. More

by Dejesus.anamaria03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mario and Alex.
Jan 31, 2024 -

Texan Buick GMC responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Greg Wilhelm, General Manager gwilhelm@texangm.com

January 29, 2024

My experience was not the best. I was given a car for a week And the next week I had to return the vehicle. No one contact me to ask what happened. My employee put our work for a W- More

by LATONYAHALEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Beth Patlan
Jan 31, 2024 -

Texan Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Texan GMC Buick Team

January 28, 2024

Everything went smooth. The salesman took great care of me. The truck had a small dent to which the Dealership agreed to fix. When I went to pick up the truck there was a we More

by jsiarski42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Jan 31, 2024 -

Texan Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Texan GMC Buick Team

January 27, 2024

Service Center got us in and out in a timely manner Travis and Victor did well More

by 54lemonlimechevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor in service
Jan 30, 2024 -

Texan Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Texan GMC Buick Team

January 26, 2024

Abe, got me checked in without any issues. He explained everything that I was having worked on my truck. The service was performed quicker than stated. Jessica handled everything with the paym More

by RIASKAHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cloninger, Abe Lopez
Jan 29, 2024 -

Texan Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide every customer with exceptional service, and we are extremely happy to hear that Abe was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Texan GMC Buick Team

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