
Texan Buick GMC
Humble, TX
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712 Reviews of Texan Buick GMC
The only communication from our service associate has been sarcastic and rude! Hours go by between asking for an update and asking again then more hours then I have to contact the manager and finally I g been sarcastic and rude! Hours go by between asking for an update and asking again then more hours then I have to contact the manager and finally I get a response. I have not complained about the amount of time it is taking and still the associate doesn’t respond. My only ask was to be kept in the loop about the progress or lack there of. Once my warranty is expired I will never go here again! More
Stop by on a Friday afternoon, because my wife wanted to see the new Buick envision. OSCAR LOPEZ was our sales associate. He was very helpful not pushy and honest! He definitely left a great impression... see the new Buick envision. OSCAR LOPEZ was our sales associate. He was very helpful not pushy and honest! He definitely left a great impression...I see a new Buick in my future! More
Worst service I ever have nothing of what I paid work and they just said could take from one day up to a year to receive parts they just said could take from one day up to a year to receive parts More
EDIT: So, When I was there the time before last I bought the service package, which is really the only reason I returned. I dropped my car off on a Friday morning. and a tech didn't even look at it until Mo the service package, which is really the only reason I returned. I dropped my car off on a Friday morning. and a tech didn't even look at it until Monday. I feel like they have my car hostage and it's not like they offer service loaner cars like dealers used to. So, manager Greg, if you see this know I sent you an email and you can call me. Friendly enough, but oil changes take an hour and a half.... and they marked my air filter yellow, or area that needs attention. I had in fact replaced the filter with a brand new one the day before service. While this may not seem like much, and really isn't a get a manager situation, you really need to stop and ask how many people they have done this to who end up buying an over priced filter. More