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Terry Henricks Ford

Archbold, OH

4.4
368 Reviews

904 Stryker St

Archbold, OH

43502

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368 Reviews of Terry Henricks Ford

June 25, 2018

Fantastic staff Adrienne was polite,punctual,and knowledable. The car we were interested in was cleaned and ready for our test drive. Unfortunately it wasn't exactl More

by Richard Audiano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons
Jun 26, 2018 -

Terry Henricks Ford responded

Thank you Richard for taking a moment to share!

June 19, 2018

Fast and friendly A great fast and friendly dealership to work with.they stay longer after closing to accommodate our tight schedule. Love the vehicle no problems. I ju More

by Pjv123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons
Jun 19, 2018 -

Terry Henricks Ford responded

Thank you for taking a moment to share - so glad everything worked out so well for you!

June 18, 2018

The way buying a used car should be Adrienne Emmons and the entire staff were excellent, friendly, and very professional. From the test drive to the signing of the papers and driving awa More

by N4G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons, Nate Rose, Morgan Roth
Jun 19, 2018 -

Terry Henricks Ford responded

Thank you SO much! We appreciate you taking a moment to share!

June 18, 2018

Car service II and my car serviced at Terry Henrichs Ford and they met all my expectations and they were prompt and courteous. Nice folks to work with More

by 307z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sharpe, Mark Schroeder
Jun 19, 2018 -

Terry Henricks Ford responded

We appreciate you taking the time to share - thank you!

June 12, 2018

A good used car buying experience. Friendly customer service and easy to work with. The four star rating in price only reflects the trade-in value I received. I recommend them. More

by yappazappa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons, Morgan Roth
Jun 19, 2018 -

Terry Henricks Ford responded

Thank you for taking a moment to share - we appreciate your recommendation!

June 09, 2018

Service and tire rotation I have always had a good experience at this dealership. The only thing I was disappointed in was that they rotated the tires but then did not check an More

by bish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sharpe
Jun 29, 2018 -

Terry Henricks Ford responded

Bish - Thanks for sharing! I presented your information with service and I believe this was a simple oversight. It will be discussed with all the service tech's as a reminder. Thanks again and thank you for allowing us to serve you and your vehicle!

June 07, 2018

Used car purchase Adrienne and Morgan were both very helpful, friendly and easy to work with. Both ladies were willing to stay past closing on a beautiful Friday night More

by PK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons, Morgan Roth
Jun 07, 2018 -

Terry Henricks Ford responded

Thank you PK for taking a moment to share!

June 06, 2018

used car purchase Adrienne was very friendly and professional when dealing with us. Morgan was friendly and took care of our finances with expertise. I would recommend More

by me
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons, Morgan Roth
Jun 07, 2018 -

Terry Henricks Ford responded

Thank you for sharing and the recommendation - we appreciate it!!

June 06, 2018

Our Experience Everyone we dealt with was friendly, helpful, and very knowledgeable about the vehicles. They found exactly what we were interested in. Thank you More

by Shiela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Rose, Morgan Roth, Alex Bennett
Jun 06, 2018 -

Terry Henricks Ford responded

Thank you for sharing Shiela!!

June 03, 2018

TO LONG for an oil change. Took 1 1/2 hours for an oil change, WITH an appointment. I was there 10 minutes before they open, took a walk, but still 1 1/2 hours i More

by Janice47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jake Garvin, Jeff Sharpe
Jun 15, 2018 -

Terry Henricks Ford responded

Janice - Thank you for taking a moment to share. You are correct that an oil change WITH an appointment should never take 1-1/2 hours. I spoke with our service department and am aware they spoke with you. We do apologize and hope we can try once again to earn your trust. Thank you....

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