Teddy Volkswagen

Thaddeus Lawrence was a man of his word. He didn’t play any games. He made a deal and stuck to it. He was courteous, knowledgeable and very nice to deal with. He kept in communication during the entire tim any games. He made a deal and stuck to it. He was courteous, knowledgeable and very nice to deal with. He kept in communication during the entire time and returned calls when asked. He even texted me to let me know I left something at the dealer. Good guy! More

This was my first time at the Teddy Volkswagen dealership, and it certainly won’t be my last. The staff was very welcoming, and I was met with immediate assistance. I came into the dealership with dealership, and it certainly won’t be my last. The staff was very welcoming, and I was met with immediate assistance. I came into the dealership with an idea of what I wanted, and I never felt pressured to change my plan. I was helped by Lawrence, who was extremely patient, reassuring and dedicated to helping me find the perfect car. The process was easy, and every step was explained to me. I will definitely be recommending this dealership to others. More

Beyond poor service I purchased a Tiguan in November 2018. Only to find out a few months later that there was not 1 but 2 recalls on this car. I called the service depart I purchased a Tiguan in November 2018. Only to find out a few months later that there was not 1 but 2 recalls on this car. I called the service department and spoke with someone by the name of Jack who was unhelpful and extremely discourteous. I was informed that the repair for these two recalls which were not my fault could take the entire day. Naturally I asked if there was a loaner to which he replied that his Manager does not allow loaners for recalls. Furthermore, I have had the unfortunate experience where all the windows in the car frosted up while driving making it impossible to drive and a HAZARD. Calls and emails to my Sales Rep - Mentor Alickaj has been met with a lackluster response ( he suggested I call corporate). Never have I ever driven a car with such issues in the first year coupled with the poor level of service received at multiple occasion when dealing with this dealership. More

Spontaneous new car, thank you Kevin! After running errands on a Saturday morning, I decided to stop by Teddy VW to inquire about new car lease options. I only wanted to know the options/ After running errands on a Saturday morning, I decided to stop by Teddy VW to inquire about new car lease options. I only wanted to know the options/the numbers, I had the groceries in my old car (a 2017 Passat). By evening, I’m leaving with a 2020 Tiguan SE. I just wanted to thank Kevin for being a dynamite salesman - answering my questions, presenting the options/the numbers I was looking for, the color and trim. Thank you for helping me transfer the groceries from the old car to the new. I believe this was the fastest spontaneous purchase I have ever made as a loyal VW customer (this is my 6th VW). More

Very professional, answered all possible concerns i had when it came to purchasing my brand new GTI. I definitely recommend!! He was just amazing overall! when it came to purchasing my brand new GTI. I definitely recommend!! He was just amazing overall! More

Amazing Car Experience Mr. Thaddeus Lawrence was passionate, informative & above all, helpful . He paid close attention to my needs . He was committed in following through w Mr. Thaddeus Lawrence was passionate, informative & above all, helpful . He paid close attention to my needs . He was committed in following through with his word . Overall he’s a very trustworthy salesman . My experience purchasing my car with Mr. Lawrence was beyond amazing . More

Don't come here This place is the worst. Took them 2 months to fix my horn after they told me they fixed it initially after 1 week but still didn't work when I picked This place is the worst. Took them 2 months to fix my horn after they told me they fixed it initially after 1 week but still didn't work when I picked it up. I would call for updates periodically, calls wouldn't get returned. Manager Ray Maldonado stepped in after a poor Yelp review (they had 1 star and lived up to it). Promised my car would be ready by a certain date, that didn't happen and when I followed up with him via email and call, never heard from him again. Finally a second manager stepped in as to why I wasn't getting answers and why repair was taking so long. If I didn't have a warranty we'd be in court right now cause there was no way I was paying $3k for a job I paid for already and they told me was done after a week. Poor communication by staff. They finger point when stuff does not get done and will find an excuse. More

Excellent Customer Service I had the pleasure of working with Lawrence. During my time in working with him, he was very informative regarding which buying option was best for m I had the pleasure of working with Lawrence. During my time in working with him, he was very informative regarding which buying option was best for me and my budget. He followed-up with me via phone and by email to ensure that he was addressing any concerns that I may have had. Lawrence also reassured me that I would be happy with my monthly payments. He also treated me to DUNKIN DONUTS while I waited for my car/ paper work. Overall, my experience was a pleasant experience and her provided excellent customer service. Lawrence was awesome and I will definitely recommend him to all my friends and family. More

Amazing Experience If you want a transparent deal go to this dealership and ask for Lawrence! Honest sales guy with years of experience! No hidden fees! I had the best c If you want a transparent deal go to this dealership and ask for Lawrence! Honest sales guy with years of experience! No hidden fees! I had the best car dealer experience at Teddy’s ever! Hands down ! Sincere the manager is super amazing as well! Name says it all! Truly an amazing experience! Walked out of dealership with best deal ever and with a big smile! Got my jetta SE at a very good deal! More

Great place to purchase a car Mr. Lawrence has a great customer skills. He assisted me in a very professional way in getting my new car. This is a great place to buy a car Mr. Lawrence has a great customer skills. He assisted me in a very professional way in getting my new car. This is a great place to buy a car More