Teddy Volkswagen

unprofessional, poor service!!! On Friday, September 28, 2018, I brought my 2014 Jetta in for service at 8:30am. My passenger side daytime running light was blown and not working. My On Friday, September 28, 2018, I brought my 2014 Jetta in for service at 8:30am. My passenger side daytime running light was blown and not working. My passenger side headlight and signal was working perfectly. The problem was only with the passenger side daytime light. I was contacted mid day between 11am and noon by the woman who did my paperwork saying they couldn’t get the light to work and they had to do a diagnostic. Of course the diagnostic was an additional charge of $85 on top of the $85 to replace the bulb. I agreed to pay the additional charge. I heard nothing further for the rest of the day from Volkswagen. I assumed the repairs were done and all I had to do was pick up my car. Not!! When I got to Teddy Volkswagen around 4pm, I was told the light still wasn’t working and I would need a headlight module. The estimate I was given for that repair was a whopping $1400. I couldn’t understand how such a simple repair would cost so much. I couldn’t afford that repair at the time so I just paid for my services owed. Which was approximately $189. I received my car and I drove off around 5pm. The sun was starting to go down and the sky darkened. I turned on my headlight only to discover now my passenger side headlight and signal no longer worked as well. I was in shock and disbelief. I pulled over and called Volkswagen immediately. I took my car to Teddy Volkswagen to get a daytime running light changed now the headlight and signal on the same side no longer worked. The person I spoke to at Teddy Volkswagen told me to bring my car in Monday, October 1st 2018 with my receipt. I couldn’t sleep thinking about the $1400 repair quote and the fact the entire passenger side lights did not work. Saturday, September 29, I decided to get my car look at by a car shop that do electrical work on cars. When they popped the hood, the electrical connection was “not” connected at all!!! The Machanic and I both looked at each other puzzled! He asked who looked at my car? I said Volkswagen. The machanic looked at me in disbelief. I was in disbelief that Teddy Volkswagen was so careless and unprofessional. I watched the Machanic test my electrical connections, then plug in the connections after verification that they did work. Not only did the headlight and signal work but the daytime running light worked as well. My car wasn’t rigged, no special connections were done. Nothing!! The only thing changed was a fuse and the Machanic plugged in the unconnected connections. I sat and watched the entire process with my own eyes. Now my car lights work like new. I feel Teddy Volkswagen was money hungry and lacked professional and quality services. I can’t believe Teddy Volkswagen would perform such a terrible service. The communication was bad and my car was worse after I left Teddy Volkswagen then when I brought it in. Y’all let a paying customer down and I am 100% NOT satisfied with Teddy Volkswagen. I promise I will never come to Teddy Volkswagen again! I will tell everyone I know not to patronize there as well. I plan on writing a negative review for Teddy Volkswagen on yelp as well. I am not a bitter, angry person who looks to smear businesses but Teddy Volkswagen performed bad business and I will share my story online. I would ask for a refund but I know that’s far fetched. Teddy Volkswagen seem like y’all about robbing customers and performing bad service. I feel like I paid y’all to make things worst when I came for help and quality service. A Machanic spent about 30 minutes, only replacing a fuse and got my lights working. Yet Teddy Volkswagen tried to rob me for $1400? I’m so disappointed and I hope the person who worked on my car is fired. So basically Teddy Volkswagen got $189 out of me for absolutely nothing!! Again I deserve a refund! I will share this story and hopefully you will perform quality services on customers cars in the future. I won’t be back there! I will take my services to the Volkswagen shop in Queens. Maybe y’all should model after that location. They operate with quality and professionalism. More

Great Experience Overall I had a great experience at Teddy Volkswagen. Niall was a great help to my grandfather and I picking out my new car. I ended up walking out wi Overall I had a great experience at Teddy Volkswagen. Niall was a great help to my grandfather and I picking out my new car. I ended up walking out with a great deal on a white 2015 Jetta and I absolutely love it. More

Y.Smith Review 9/2018 I chose to explore a Volkswagen as my auto due to the VW' marketing of the quality of their vehicles. During my purchase/lease interaction, the dealer I chose to explore a Volkswagen as my auto due to the VW' marketing of the quality of their vehicles. During my purchase/lease interaction, the dealer represented the business very well. Overall it was a positive experience. More

Great experience with Niall from Teddys !!! I had a great experience at VW Teddy's today. Niall was super friendly and straight to the point. Worked out a great deal for me with the manager. 3rd I had a great experience at VW Teddy's today. Niall was super friendly and straight to the point. Worked out a great deal for me with the manager. 3rd car from this dealership for our family. Definitely recommend it. More

Mecetdez Benz Thank you so much I love my car. Thank you for your assistance I just love the car. This is my second car from teddy vogaswaggen in the Bronx I just l Thank you so much I love my car. Thank you for your assistance I just love the car. This is my second car from teddy vogaswaggen in the Bronx I just love it . Thank you More

Overall a great experience with Niall! My experience at Teddy VW was even better this time around than my first! I was in and out very quickly. Niall found me the exact car I wanted, the fi My experience at Teddy VW was even better this time around than my first! I was in and out very quickly. Niall found me the exact car I wanted, the finance department got me a rate and payment that was lower than what I expected, my trade in went smooth, and they even helped me with my insurance company when I was ready to take the car! I recommend these guys for sure, they exceeded all my expectations and now I’m in a brand new Volkswagen thanks to them. Thanks! More

Best dealer ever I came to teddy Volkswagen looking to finance a vw Jetta and Nialli was glady able to help us with that and get us the best deal possible. I came to teddy Volkswagen looking to finance a vw Jetta and Nialli was glady able to help us with that and get us the best deal possible. More

First VW I loved my experience at Teddy VW. My saleman Lawrence was awesome. I had a wonderful experience at VW. Love my new car. Thanks vw I loved my experience at Teddy VW. My saleman Lawrence was awesome. I had a wonderful experience at VW. Love my new car. Thanks vw More

Definitely Huggable haha Great team, took very good care of me, can't beat the price! They really went over and above to make sure I got what I needed, when I needed it. Fanta Great team, took very good care of me, can't beat the price! They really went over and above to make sure I got what I needed, when I needed it. Fantastic experience! More

A wonderful day at Teddy Niall was the best salesman ever. Patient, good sense of humor and a excellent teacher of a new car and all the new accessories. He deserve a raise, Niall was the best salesman ever. Patient, good sense of humor and a excellent teacher of a new car and all the new accessories. He deserve a raise, truly!!! More