Ted Britt Ford

Very disappointing Everthing went well, I was not even ask for any discount but once we talk about trade in my car, they give me a low price and not willing to negotiate Everthing went well, I was not even ask for any discount but once we talk about trade in my car, they give me a low price and not willing to negotiate at all. The whole thing go south so fast. I will recommend anyone if you go there be prepare to lower the new car value so you will not be disappoint by the time they lower your trade in. More

terrible service and customer service If you have a mustang and don't want random people trying to have fun with it, this is not the place to go. Customer service can be rude and arent fri If you have a mustang and don't want random people trying to have fun with it, this is not the place to go. Customer service can be rude and arent friendly at all, service sucks as well. I hate to say this but due to the service I have received from ted britt fairfax I will never be buying any kind of ford vehicle as this was my first and last. If your stuck in this area and need to receive service that is no where nearly as bad try your luck by going to the ted britt in chantilly service center. More

Dan Brown - OUTSTANDING!! Mr. Brown ROCKS! There is a reason he is in a leadership role w/ the service team. Tremendously knowledgeable, articulate and superb customer intera Mr. Brown ROCKS! There is a reason he is in a leadership role w/ the service team. Tremendously knowledgeable, articulate and superb customer interactions. Thanks for the great work on all our vehicles. He is one of principle reasons we've been coming to Ted Britt Ford Fairfax for nearly 10 years. Very pleased F150 owner. More

We really like no surprises Our former Sales Rep retired and recommended Mitch Sulkess manage our new lease order. We found Mitch to be very knowledgeable about the vehicle we w Our former Sales Rep retired and recommended Mitch Sulkess manage our new lease order. We found Mitch to be very knowledgeable about the vehicle we were interested in and made our lease decision easy. Mitch did an excellent job of listening to my wife and spent the time needed to address all her questions in full. Thanks Mitch. More

KNOWLEDGABLE AND HONEST I have dealt with Mitch Sulkess for about 15 years every time I was ready for my next car purchase. He has always been very helpful providing me with I have dealt with Mitch Sulkess for about 15 years every time I was ready for my next car purchase. He has always been very helpful providing me with information and options to make my experience a better one. He is honest, reliable and with his great sense of humor, the experience has always been a good one. I appreciate that he always makes himself available to answer my questions , offer advice, and that he has always treated me respectfully. More

Alison Lucas review Alison has been my sales rep for many years. Very knowledgeable and helpful in all aspects. She has always been very honest and steered me I to the be Alison has been my sales rep for many years. Very knowledgeable and helpful in all aspects. She has always been very honest and steered me I to the best deal possible More

Great car buying experience Brian did a great job and I would definitely recommend him to anyone looking to buy a new or used vehicle. We bought our second new Escape in two year Brian did a great job and I would definitely recommend him to anyone looking to buy a new or used vehicle. We bought our second new Escape in two years from Ted Britt and will continue to shop here. We live in Richmond Va and travel to Fairfax to do business with Ted Britt Ford because no one in the Richmond area can beat their prices or customer service. Keep up the great work Brian. More

Overall a positive experience but not without a few hiccups. Overall I had a positive experience with the dealership and would most likely recommend them to others. My salesman, Ricky Rivera, was very helpful th Overall I had a positive experience with the dealership and would most likely recommend them to others. My salesman, Ricky Rivera, was very helpful throughout the entire process. Although I live in New York I contacted this dealership after hearing about them through online truck forums. Ricky presented me with a decent deal after I submitted a contact request through their website. Ricky also gave me a very fair offer for my trade and eventually (after a day or two) came to a great deal on the new truck as well. A few days later I made the trip to Ted Britt Fairfax where I met Ricky and he stuck to the trade in amount he previously provided me unlike another local dealer who I also visited. Upon meeting Ricky he informed me that the truck I was interested in had just sold. I thought I was in for a bait & switch like most other dealers pull. However, because of there large inventory of 2018 F-150's I was able to find a truck that better suited my needs. It was at their sister lot but they sent a runner to pick it up while we began the paperwork. The process from start to finish took seven hours which I was unhappy about. Most of the time was spent waiting for the paperwork to be prepared by Ted Britt Ford. Also, when Ricky provided me the dealer worksheet with an OTD price it did not include the dealer installed bed liner. I was only informed of this $500 charge after taking the six hour drive to the dealership. This fee applied to most of their top tier trucks but was not listed in any of the disclaimers or brought to my attention until it was time to sign the papers. Lastly, I received an email on 12/18 from the dealership stating that any new vehicle purchased would receive a $500 visa gift card. The only disclaimers were "while supplies last" and "expires on 12/23" which is the day I made the purchase. When it came time to finalize the deal I was informed that they had "run out of the cards days ago". While this was not a deal breaker I felt that it was a shady sales tactic. To sum it up my three issues were: the delayed sales process which took seven hours, being hit with a $500 bed liner fee, and not being able to claim the sales offer. I would still recommend Ricky at Ted Britt for his honesty and staying true to the deal as well as the dealership itself for having a very large selection of well optioned trucks. More

Great Experience Overall I just cannot say enough great things about Ted Britt and Alison. I purchased my second car from this dealership after my first one was totaled. Aliso I just cannot say enough great things about Ted Britt and Alison. I purchased my second car from this dealership after my first one was totaled. Alison was patient and so kind to me as we went over multiple vehicles and trim levels. She worked tirelessly to find me the exact right car for my needs and budget. You will never be disappointed working with Alison! More

Great experience! Highly recommend Ted Britt’s My wife and I stopped into Ted Britts on a Friday night 15 mins prior to closing. We were considering the Explore but had only seen pictures. The staf My wife and I stopped into Ted Britts on a Friday night 15 mins prior to closing. We were considering the Explore but had only seen pictures. The staff was amazing Tim the GM offered us a refreshment while Matt Dieterle ran to get us a car to test drive. Matt stayed late to give us a quick overview of there 2017 inventory as Ford was offering big end of year savings. At the time they didn’t have the colors we were interested in. The next day we made a huge mistake! We went to another dealer that had several Explores in the color sceam we were looking for. After 10+ hrs and every sleazy trick you could think of we had had enough and left. My wife immediately called Matt. It was his day off. He went into work looked through the inventory and found us everything we wanted. The next day went back to Ted Britt’s Matt and the sales team gave us an amazing deal. The process was simple and took half the time. Andy Britt stopped by and thanked us for coming in as he shook my hand. one of the best car buying experience I’ve ever had. Your first and only stop should be Ted Britt’s! Thank you again Matt, Tim, Natasha and the entire Ted Britt’s team! More