Ted Britt Ford

The best car purchasing experience! I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was ver I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was very cautious- understandably! The team at Ted Britt was great, and Eric Suter was with me every step of the way. As soon as I contacted him, he made me feel at ease. He even went out and counted the number of cup holders in the Fiesta that I was interested in! (There are 5, in case you were wondering!) The test driving experience was great, and Eric made me feel very comfortable- even though I was nervous about driving a brand new car on the busy road. As soon as I started driving the Fiesta, I told Eric that this car was the one for me! Even though Eric was busy, since it was Memorial Day weekend, he took the time to show me all of the features of the Fiesta, and even helped me with the Sync setup! The trade in process was a breeze, and everybody that I spoke with at Ted Britt made sure that I was informed every step of the way. Since I have never purchased a car from a dealership before, I did need some help understanding the paperwork. Eric helped explain many of these things to me, and he never once made me feel embarrassed about not knowing what certain things meant! Overall, I totally recommend Ted Britt Ford, and on my way out I made sure to grab a few of Eric's business cards- because I know I will be sending many people his way! He even texted me for the first few days to make sure I knew how to operate the Sync system, and to ask if I was happy with my new car. I have always been a fan of Jeeps, but I think I am now a converted Fiesta fan! More

Good service, but 2 days for an oil change is silly We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - the kind of stuff you get at Jiffy Lube. We got to the dealership at 9:30 (on time), and left our car, having been told we would be called when it was ready. We waited for the call until mid-afternoon. Whoops. It won't be ready until 5PM. We had plans for the evening, and had to leave it overnight. Now I can understand having to leave a car overnight if you have to order parts, but not when you're getting an oil change and you arrived on time for an early morning appointment. More

My Best Car Buying Experience This was the best car experience that I had. I had gone to other dealers (Ourisman) in particular when I had test drove cars and was not quite sure i This was the best car experience that I had. I had gone to other dealers (Ourisman) in particular when I had test drove cars and was not quite sure if this which car I truly wanted and would ask the associate to give me a minute so that my husband and I could discuss it. They would kind of hang around trying to hear the conversation or step a few inches away and in less than a minute would ask so have you decided yet. They used pressure methods like if you don't hurry up and decide then some one else is going to come and buy this car from under you. This was my first time buying a car and my sales associate Dave was excellent. Dave did not rush my husband and I he gave us time and space to discuss whatever issues that we needed to talk about. If we test drove one car and felt that it was not the car for us then he recommended other vehicles that was similar that we may like. He help to take the stress out of buying a car. Lisa and Roxanne were also very helpful in the final stages of the purchase of my vehicle. Roxanne found out how much I had to work with and was very instrumental in getting my what I needed and wanted for my new purchase. The staff there was very friendly and accommodating. While sitting in Roxanne's office I was mentioning to my husband that I had had a type of coffee that they offered and how I wanted to have another cup and this gentleman that was standing just outside of Roxanne's door offered and went and got me the cup of coffee. I had been shopping for almost a month for a car and I only wish that I had gone on Ted Britt's website sooner. This is a dealer ship that I would truly recommend to someone who was in the market to buy and car and yes I would recommend that the ask for Dave. More

Great As a first time car buyer, everyone made sure to explain stuff to me thoroughly so that I could make an educated decision. I loved that everyone was i As a first time car buyer, everyone made sure to explain stuff to me thoroughly so that I could make an educated decision. I loved that everyone was in such a good mood, it made the whole process easier. More

Ordered a ford raptor I ordered a Ford raptor. The staff was extremely helpful from start to finish. I was kept up to date on the status of my order weekly. I would recomme I ordered a Ford raptor. The staff was extremely helpful from start to finish. I was kept up to date on the status of my order weekly. I would recommend this dealer to any one who is in the market for a new vehicle. More

5 Star Sales and Savings, Salesman Shaw Seraj is the MAN! I could of not been happier purchasing my new ford focus from Ted Britt, I live in Maryland and the savings on my new ford focus blew any competitor h I could of not been happier purchasing my new ford focus from Ted Britt, I live in Maryland and the savings on my new ford focus blew any competitor here out of the water. I first contacted Ted Britt to get info on a particular Ford Focus SE I was interested in buying and to ask about pricing for similar models. My first time calling I reached a sales associate whom was more interested in getting me in the door then answering the few questions I had. I decided not to setup an appointment. Since I live in Maryland I wanted to make absolutely sure the car I wanted was in my price range and the VIP pricing was legitimate, these were some of the lowest prices up and down the east coast. I called once more and this time I spoke to Shaw Seraj. I was very blunt with Mr. Shaw and told him my situation, I just wanted an on the road price, tax,tags and no xx. He asked for 5 minutes to run the numbers and call me back. He called me back not in a couple of hours, not 20 minutes, exactly 5 minutes and not a minute later. He gave me an on the road price of 16,433 with moon roof, winter package, and ford sync. The Price Shaw quoted me was unheard of, I was looking close to 17,000 for a base model SE with no options at local dealerships in Baltimore. We went down to Ted Britt during their big memorial week sale and purchased the car with no hassles, no gimmicks or smoke an mirrors that some dealerships do to get you in the door. Shaw was a straight shooter and solid professional salesman, He was very polite and informative through the whole process from start to finish. I recommend Ted Britt for huge savings and Shaw Seraj for excellent customer service. More

Repairs found on VA State Safety Inspection Professional, prompt service. The repairs were within the estimated price and I was satisfied with the repairs. I enjoy working with Gary Funk in ser Professional, prompt service. The repairs were within the estimated price and I was satisfied with the repairs. I enjoy working with Gary Funk in serviceing my 1999 Ford Ranger and 2007 Mustang. More

Easy and quick Mitchell Sulkess shepherded us through the process with a minimum of hassle - let us take the car overnight before purchase and worked a solid deal fo Mitchell Sulkess shepherded us through the process with a minimum of hassle - let us take the car overnight before purchase and worked a solid deal for us when we brought it back the following morning. We drove out very happy with the whole experience. More

Excellent job Richard Sweeney helped with with our routine service visit. As always, he did an excellent job. Richard is a very personable and knowledgeable staff Richard Sweeney helped with with our routine service visit. As always, he did an excellent job. Richard is a very personable and knowledgeable staff member. The car runs well, looks good and was ready when promised. We have recommended Ted Britt Ford to many friends, thanks to Richard and other great staff members. More