Ted Britt Ford

Unfriendly I called three times to just get some information. I talked to three different people who couldn't help me. I had to eventually call the General Mana I called three times to just get some information. I talked to three different people who couldn't help me. I had to eventually call the General Manager, who was unfriendly and unhelpful. She didn't even bother to apologize for my getting the run around or to thank me when I mentioned that I purchased a vehicle there before. Maybe if I was on the lot with my checkbook it would have been different. More

Very bad experience I have dealt with many car dealers and bought dozens of cars and trucks in my life. Of all the dealers I have used over the last 50 years [have bough I have dealt with many car dealers and bought dozens of cars and trucks in my life. Of all the dealers I have used over the last 50 years [have bought cars and pick-ups all over Mich.-Va.- Tn.- Ky.-and class 8 trucks, semis, all over eastern US and even a couple in Canada], Ted Britt Ford is the WORST I have ever dealt with, period. They lied to me to get me there, I drove 425 miles to get there. I knew exactly what I wanted and they had it except one item and it was to be installed and ready for me that day. When I got there I was informed NO they couldn't do that. I would have to take it to a dealer back home and let them install it. They were to clean it while I was signing the paper work. Took 30 minutes of me repeatedly tell finance men I didn't want extra warranty, then they tried to slip an extra $800.00 charge in but luckily I caught it and refused. then I wife came back in the room, She had got so mad and disgusted she went outside to cool off, She informed me they hadn't cleaned the car. all they did was take the window sticker out of the window. It had a long scratch on right rear quarter panel. spot on the rear seat, and bird poop on rear fender. The salesman had said it would be cleaned and scratch buffed out. They took it back again and took care of these issues. It was after dark now. I was mad, my wife was fuming. Trade experience from xxxx. Never again More

I wouldn't tell any of my friends and family to go here. The people giving this place a 4 or 5 must write the reviews right after they leave and then forget. The finance dept is terrible. The people giving this place a 4 or 5 must write the reviews right after they leave and then forget. The finance dept is terrible. More

Outstanding, no pressure just competent results Best experience I've had in buying a new vehicle. Johan Smit was knowledgeable and with Mindy's help solved all of the problems like helping to get my Best experience I've had in buying a new vehicle. Johan Smit was knowledgeable and with Mindy's help solved all of the problems like helping to get my fifth wheel hitch moved. I highly recommend. The whole team seemed to work well together and I couldn't be happier with the outcome. Really a top notch organization. More

Good Experience My wife and I came down from Maryland to look at and test drive a new F150. We both loved it! We worked with Yassir, who was very helpful and pleasant My wife and I came down from Maryland to look at and test drive a new F150. We both loved it! We worked with Yassir, who was very helpful and pleasant to work with. A short time later we were heading home in our new truck! Very good experience and would came here again in the future. More

Great experience and an awesome car Let me preface this review by saying that I have purchased many cars and even worked for a dealership. I saw a car online and came in to the dealer to Let me preface this review by saying that I have purchased many cars and even worked for a dealership. I saw a car online and came in to the dealer to test drive it. I liked it and Evelyn worked within my financial situation and budget to structure a great deal! They detailed the car, agreed to fix issues with no hassle and even bought me lunch while I waited for the car. Throughout the process, my salesperson Dawit S. Was knowledgable and professional. I'm so happy with my purchase! More

Britt Ford Service I had a mix up with service. Mike Britt reached out and made it right. I am very happy with the end result. I would recommend I had a mix up with service. Mike Britt reached out and made it right. I am very happy with the end result. I would recommend More

Terrible Service Department Let me start by saying I do much of the basic work on my vehicles. I am a craftsman so I have a vast collection of tools and know how to turn a wrench Let me start by saying I do much of the basic work on my vehicles. I am a craftsman so I have a vast collection of tools and know how to turn a wrench. Because of this, my vehicle usually only visits the service dept. for warranty work. I tried to let Ted Britt do the maintenance but because of the poor work I decided to do it myself. Examples are using the wrong weight oil for my engine to distorting all my lug nuts so that my 19mm ire iron would no longer fit on the lugs. I have a long list and it's very frustrating. I was so looking forward to my new 2013 Escape, it's a shame that Ted Britt might actually keep me from ever buying another Ford. The icing on the cake was my last visit. My Escape started leaking oil. The service dept. replaced oil pan gasket and engine cover gasket. Not an easy job at all. But when I got it back and crawled underneath and under the hood, I noticed that they left off about 60% of my fasteners. The wheel well splash shield was missing almost all of them. All of my screws were stripped that attaches the under body engine cover. The next day I noticed that my hood was dented from someone pushing down on it too hard when they closed it. and to top it off, I had to tell the service advisor about the recall on my vehicle! I thought they ran your VIN for safety recalls!! Both locations have much to learn about taking pride in their work. I understand that Ford doesn't pay very well for warranty work, but is that my fault?? Is it my fault that I have had several problems with my new vehicle? Just because I know a little about working on cars and can spot poor workmanship doesn't mean anything, right? What kind of workmansjhip are you giving people that don't check your work? Another example is my new Escape had a misaligned rear hatch. I gave the dealer two tries to fix it. They couldn't. I fixed it myself one afternoon. I have several stories and if the Britt family is interested in hearing them I would gladly meet to discuss. I can list the service advisors, but the blame really falls on the techs and the upper management. More