Ted Britt Ford

Working with Donnie at Ted Britt Smartwheels Was a Pleasure We purchased a used Ted Britt Ford Focus for our daughter. Great experience working with Donnie at their Smartwheels branch. He was responsive, help We purchased a used Ted Britt Ford Focus for our daughter. Great experience working with Donnie at their Smartwheels branch. He was responsive, helpful, and no pressure. Took care of all the details. I give Donnie and Ted Britt 5 stars More

Terrible service for what you pay Can you imagine paying 139$ for oil change at Ted Britt. When you get your car back it is not washed!? They charge you 11$ for "shop supplies" on an o Can you imagine paying 139$ for oil change at Ted Britt. When you get your car back it is not washed!? They charge you 11$ for "shop supplies" on an oil change. Then they expect you to believe they added "conditioner" to oil. Total scam. Even premium oil change is not 50$. This place will argue with you on why they do not have to wash your car when you bring it to them for the first service check More

worst dealership ever I would never work with them again Andy was very rude to me and tell everyone I know never to work with this dealership again. they have written two bad checks to me and have ask me to Andy was very rude to me and tell everyone I know never to work with this dealership again. they have written two bad checks to me and have ask me to never come back on the property again More

worst dealer of my life Save your self the time and go to a different dealer for buying and servicing your car!! Every other dealership around the beltway is cheaper than the Save your self the time and go to a different dealer for buying and servicing your car!! Every other dealership around the beltway is cheaper than these idiots, and the service department think they are doing you a favor that your bringing your car to them. I hope they go out of business one day horrible customer service. More

Excellent service The buying process was pretty seamless.. Fantastic work by The folks at this dealership. I would highly recommend if you are in the market for a card The buying process was pretty seamless.. Fantastic work by The folks at this dealership. I would highly recommend if you are in the market for a card More

Wonderful vehicle-purchase experience Billy Everett took care of me from the moment I walked into Ted Britt Ford. The entire vehicle purchase lasted several hours, but Billy was attentive Billy Everett took care of me from the moment I walked into Ted Britt Ford. The entire vehicle purchase lasted several hours, but Billy was attentive and provided great customer service throughout. Vehicles pretty much sell theirselves, but it is the actual sales representative who facilitates the transaction. I am pleased with my new Ford vehicle and definitely recommend Billy Everett and the team at Ted Britt Ford Fairfax. More

Truly helpful Alison at Ted Britt Fairfax saved the day! If it wasn't for her advice and the experience of the finance team (thanks Linda!), my son would still be Alison at Ted Britt Fairfax saved the day! If it wasn't for her advice and the experience of the finance team (thanks Linda!), my son would still be driving his old truck. I was helping my son buy his second vehicle when we ran into some credit obstacles. We went to Ted Britt. I spoke with Alison, a floor manager, about an unexpected finance problem. I told her which used car he was interested in and asked if she thought she could finance it. She said it would be hard (and basically impossible on a Sunday), but thought that financing a new Ford would be much easier. That was an insight for me. My son found a new car that looked promising, test drove it, and fell in love. The VIP price was great. And though everything in the finance world was closed, Ted Britt "knew" that the loan would be ok with Ford and closed the deal on a late Sunday night. My son drove home in his brand new 2016 dream car. Thank you Ted Britt for treating us like VIP's. More

So rude Could service department be more rude? Wow-guyon phone was a total jerk. Taking a van in for axle recall. Glad I never bought there. Could service department be more rude? Wow-guyon phone was a total jerk. Taking a van in for axle recall. Glad I never bought there. More

Bait and Switch After spending umpteen hours agreeing on a final sale price of the vehicle I had wanted to buy, I was led into the finance office. Only at that time, After spending umpteen hours agreeing on a final sale price of the vehicle I had wanted to buy, I was led into the finance office. Only at that time, did I discover that they attempted to insert 'add on' charges. Previously, the sales staff were quiet about these add-on charges. I refused to pay them, and left without the vehicle. Extremely disappointed with the lack of professionalism and the blatant deceptive tactics to secure a sale. More

Wonderful car buying experience I had a great car buying experience at Ted Britt Ford. Staff was knowledgable, friendly, and incredibly helpful. I would most definitely recommend Ted I had a great car buying experience at Ted Britt Ford. Staff was knowledgable, friendly, and incredibly helpful. I would most definitely recommend Ted Britt Ford and will be back for future car purchases. So excited about my new Ford Escape! More