Ted Britt Chevrolet

Engine Repair and tire damage We had an issue with our 2015 Chevy Tahoe. I had some additional questions and reached out to the General Manager Jason Fischbein and one of his peop We had an issue with our 2015 Chevy Tahoe. I had some additional questions and reached out to the General Manager Jason Fischbein and one of his people, Mike Kohler. To have a General Manager take the time and effort to assist with questions and desired outcome is not something you find very often. Both gentlemen went above and beyond to make my experience at Ted Britt a positive one. Thank you, both. More

I tried to buy a new Silverado and service is the worse I was purchasing a new Silverado and they told me that the deal was approved by the bank and gave them $10,000 downpayment, one week later a get a tex I was purchasing a new Silverado and they told me that the deal was approved by the bank and gave them $10,000 downpayment, one week later a get a text from a person name Angel asking for a registration for an other car car register to my name and I told him that i didn't have an other car in my name for 3 days he kept asking for a registration that made no sense to me so finally he told me to stop by the dealership and when i went there the finance manager told me the Capitol One require me to trade one of the cars that I had cosigned for. I told him that I couldn't that the cars were not mine so Angel told me to return the truck, the sales manager inspected the truck when I returned it and said that everything was ok and that my refund will take 5 to 7 days. 7 days later I get text from Angel asking me if i still want to buy the truck and I told him that I had purchased a different truck so he started to tell me that I damaged the truck and was going to back charge me for it and as of today 45 days later they still have not given me my money back. this is the worse experience of my life buying car, I have purchased about 100 vehicles in the past 20+ years and had never been treated like this before. If any body plans to buy a car from this dealership I will tell you to be very careful that it seems that all they want is scam you. Im filling a police report and a complain with DMV. More

Good at excuses, terrible at customer service Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virg Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virginia for the test drive only for them to tell me that the car I made an appointment for was sold, and they tried to sell me on old cars with over 100k miles that were no interest me. They did not mention in email or through a phone call or text, that the car was sold to avoid me driving 3 hours pointlessly. More

Great service Great service, Anthony really helped me out. This is my second time buying from that dealer ship and would not hesitate to go back. Excellent incentiv Great service, Anthony really helped me out. This is my second time buying from that dealer ship and would not hesitate to go back. Excellent incentives and discounts. Thanks again Anthony, James and Chad. More

Horrible service Horrible, horrible service. Our salesman told us we could put a down payment down in order to save the car as we needed to wait for our insurance chec Horrible, horrible service. Our salesman told us we could put a down payment down in order to save the car as we needed to wait for our insurance check for totaling out our previous vehicle. We signed the paperwork and went to another building to get our tags and title worked out and pay our down payment. Waited half an hour and only got a hold of someone after a random employee walked by and we inquired as to when we would be helped. Then we're told that they could not hold the car for the down-payment amount we were promised and would have to pay that day and that they could not promise the vehicle would be there. Needless to say we made them shred our paperwork and we walked away. The right hand definitewdoesnt know what the left hand is doing at this place. Plus, their "processing fees" are way higher than the standard for Virginia, even for those like us who are paying cash. RUN AND FIND A DEALERSHIP THAT KNOWS WHAT THEY'RE DOING More

Bad Experience and Angel is so Unprofessional I went to buy a car for my daughter and after an hour I finally found something that would work for her. I then told the salesman that I had to be und I went to buy a car for my daughter and after an hour I finally found something that would work for her. I then told the salesman that I had to be under $200 per month and that I was going to out $500 down. Keep in mind that the car was only 11k. When i went to test drive the car, the battery was dead and I noticed that the car definitely had some front end damage (which was apparently not reported to Carfax), and some big pain issues. I attempted to work with the salesman and his manager. They came back to me with a deal that would require me to spend $215 per month and put $1000 down. I respectfully thanked them for their time and told them to have a nice night. A couple of days later a salesperson named Angel started texting me. He was extremely rude and condescending. I kept his text messages so that I can show them to the Ted Britt management team and to my lawyer. DO NOT BUY A CAR FROM HERE. ANGEL SHOULD ALSO BE FIRED. My family has bought 10 cars from Ted Britt Ford over the last 25 years and Ted Britt Chevy has ruined the relationship in one visit. More

Sales manager was way too pushy I went to this dealership twice looking for a truck, trying to do my best to get the best possible deal. The second time I walked out Angel began tex I went to this dealership twice looking for a truck, trying to do my best to get the best possible deal. The second time I walked out Angel began texting me. He proceeded to tell me that no dealership would get me my price I needed or the money for my trade and I needed to "stop wasting my time going dealership to dealership it has been 2 weeks." Due to the pressing nature of my text message exchange I took my business elsewhere and got the same vehicle for 5,000 better than their "best offer". No one should feel pushed into buying a vehicle and I felt as though this man attempted to bully me into signing a deal on a major financial decision that was not right for me. I will recommend that every single person take their business elsewhere if this is how their management team treats customers. One positive note. Anthony was a fantastic, cool, calm, collected salesmen and treated me with nothing but patience and respect. I hope he can work somewhere that his management team does not ruin sales for him. More

Very bad experience If you need to buy a car, please do not fall for the nonsense of buying it at Ted Britt Chevrolet. Last year I bought a car there, which the employee If you need to buy a car, please do not fall for the nonsense of buying it at Ted Britt Chevrolet. Last year I bought a car there, which the employee MOHAMED told me it would be the best choice for used car, because besides being little used, it had the warranty for life, he insisted that it would be worth paying more for that car because of that warranty. When I questioned what this warranty meant, he claimed it was a warranty that would cover ALL THE SERVICES needed to do in the car. I insisted and asked if they were all services, without exception, and he told me yes, they were ALL THE SERVICES. In addition, he told me that this warranty would be valid until we sold the car to someone else. His supervisor, DAVID, also confirmed the warranty for life, as well as the financial officer who made the final steps of the car’s purchase. Everyone, at the time, guaranteed and affirmed the same thing. Today I went to Ted Britt to change the oil, one of the employees told me that other services needed to be done in the car, and that it would cost me about 800 dollars. I said it was impossible, because I had such a warranty, and he told me that this warranty I had did not cover everything from the car. I went to see who sold me the car, but he does not work there any more, nor his supervisor. I spoke with another employee, who came with yet another story, that services would only be covered for ONE YEAR (but it has not been a year since I bought the car). Seeing how irritated I was, this employee passed me to his manager, ANGEL, who treated me very coldly, and was of an extreme rudeness, he said that the warranty did not cover ANYTHING, and that if I had misunderstood what I was told at the time of the purchase, it was my problem! Therefore, do not fall for the stupidity of buying a car at Ted Britt Chevrolet, they lie to you, they are super nice at the time you purchase the car, but then they charge you things that should not be charged, and when you question the situation, they yell at you and they treat you with a total negligence! More

Bad Serves and breacking others parts The service tech is very rude, and the supervisor was standing with no single word... I put the parts that he open together and he breaks my high beam The service tech is very rude, and the supervisor was standing with no single word... I put the parts that he open together and he breaks my high beam base light for both sides More

Mas Hill is the best! Mas Hill and Chris Thomas were extremely helpful during my trip to Ted Britt Chevy in Sterling. I needed to go in for service on my truck and was thin Mas Hill and Chris Thomas were extremely helpful during my trip to Ted Britt Chevy in Sterling. I needed to go in for service on my truck and was thinking about trading in. I had done a little bit of research before hand and Mas was willing and able to help me out. He was very accommodating, he didn't pressure me hard into an upsale. He showed me what I wanted to see, he answered any questions I had or got the answer for me. He was very personable and good at what he does. Chris was great at answering questions that I had, getting me in touch with Mas in a very timely manner, and he was willing to research anything he didn't know. Both he and Mas were great to deal with. More