Ted Britt Chevrolet

The service advisor Jorge was very helpful, knowledgeable and friendly. Great customer service! Thank you. and friendly. Great customer service! Thank you. More

Would not recommend. They have several hidden fees and won’t tell you the price in advance if you are from out of town. Don’t make the trip. If you decide to, make sure t They have several hidden fees and won’t tell you the price in advance if you are from out of town. Don’t make the trip. If you decide to, make sure to READ the Disclaimer first so you have a better understanding of the additional fees. Destination charge in window sticker but they will add on a second time in breakdown of cost. They will add additional equipment and not have it listed on the window sticker and this will be added to the cost as well. You would think that this is disclosed to you before you waste 7 hours of driving time in hopes to buy a car. Sales manager very rude as well. More

On nov23 2024 i purchased a 2021 Lincoln navigator black l. I've had the worse experience of my entire life purchasing a vehicle the day after i purchased the vehicle i open the hood and notice their was a l. I've had the worse experience of my entire life purchasing a vehicle the day after i purchased the vehicle i open the hood and notice their was a part missing to cover the engine i call the salesmen and told him about it. he didn't reply right away after days i called and he told me i had to talk to the service manager . i called and finally texting back a forth he said he would order the part weeks later i called to find out if he ordered the part i was told he didn't order the part forgot to hit send. i waited its the day after Christmas i told him i haven't received anything yet. i also told him my tag have expired so now i can't drive the vehicle i purchased 11/23/24 . now he tell me there is something wrong with information to contact me and they need a copy of my insurance card with i had already gave a copy to them two days after i brought vehicle i sent to the salesman i purchased the car from and he said he would get it to the proper personnel. for a week i was not able to drive my new vehicle . now I finally got the tags but still no one has sent the missing part to me .now i referred to another manager he tells me he can get the part but it will be used so i said ok he I'm still waiting .I get InTouch with the manager to see what's going on and an I'm offer a fee for the used part. I have all the texts and information and names of all the ted britts Chevrolet sterling VA personal involved with this transaction . I believe this entire transaction was handle wrong the part missing engine cover should have been an easy fix . be assured I'm not done with this if I'm called and someone takes care of this i will move on look up this ordeal an this type of service doesn't look good for your business More

Kimberly has been my car goddess for 10 years and I’m so happy she’s local to me again ! She makes sure she gets me the coolest but also mom worthy cars that fit all my criteria. happy she’s local to me again ! She makes sure she gets me the coolest but also mom worthy cars that fit all my criteria. More

I asked for an inspection to be done and it didn’t happen. I usually get a report listing the conditions of things, but never got it. I do not look forward to bringing my vehicle in anymore. The staff happen. I usually get a report listing the conditions of things, but never got it. I do not look forward to bringing my vehicle in anymore. The staff at the service desk are barely professional. Past couple times I was there they barely communicated to me what was going on with my vehicle. This past time, the inside of my vehicle was more dirty than when I left it. The mechanics don’t wash their hands before touching things like my steering wheel. The stitching isn’t white anymore from last time and it was grimy when put my hands on it this time around. Also, I can tell they left my driver side door open when it was being worked on because there was dust and some white shavings in my vents and down along the inside of my door. I’m upset, and have been for a while with the Ted Britt dealership. I had a really unpleasant interaction with one of the guys in the parts department a couple times back. After three months of dreading it, I finally went back to talk to someone about my situation. The manager who I spoke to called that parts guy in to see if he would work with me, but he didn’t and was rude on top of it. The manager helped me out and made it right. Anyways, it was a bad experience and I lost trust in that dealership after that. Bringing my vehicle in again this past time was just another disappointment. I’m not the one to complain but I felt like I needed to speak up. More

The service department is knowledgeable and efficient. They do great work in a timely. way. They also have an onsite Corvrtte expert. They do great work in a timely. way. They also have an onsite Corvrtte expert. More

As seasoned buyers, we felt rushed with this experience. We had to request team members to leave the room so we could talk in private. No vehicle manual was in the new truck. We had to wait 1 1/2 weeks for We had to request team members to leave the room so we could talk in private. No vehicle manual was in the new truck. We had to wait 1 1/2 weeks for it to arrive only to have the wrong manual mailed. Finance Manager neither returned our call nor email re our questions on the registration forms. Salesman was very friendly. Manager was not congenial & just wanted to close the deal before we even decided to purchase. There were no other customers in the dealership but they were in a rush to move us out. It wasn’t near closing time but would have thought otherwise. More

Always great service and recommend services to keep my car in great running condition. Jorge has always been great as my preferred technician car in great running condition. Jorge has always been great as my preferred technician More

What a truly horrible experience. Bought a car with 3 miles on it, broke down the same day needing a repair that "would take two weeks." Heard nothing for three weeks and was told to Bought a car with 3 miles on it, broke down the same day needing a repair that "would take two weeks." Heard nothing for three weeks and was told to call Chevy Corporate to "push it through" (as if I'm going to get a better contact at a giant corporation than the people who work for the dealership). After a month of no updates and no progress, I submitted for a lemon law reimbursement that was stalled at every step, including being told they couldn't replace the car because there was nothing available to match the model that I bought. At one point the dealership apparently sat on paperwork for a week because "They thought this was already handled" despite they doing nothing. It took more than three months to finally settle and get my money back. "Ted Britt for Life" isn't a perk, it's a warning that you're stuck with their terrible service from the moment you drive off the lot. Don't know what car I'll replace this with, but whatever model, it won't be from a Ted Britt dealership. More