Team Toyota of Langhorne

Something's rotten in the service dept and body shop I took my car to Team Toyota of Langhorne after a collision because Geico said they are a preferred shop, and Geico said they would guarantee the work I took my car to Team Toyota of Langhorne after a collision because Geico said they are a preferred shop, and Geico said they would guarantee the work. After about a week, Team Toyota of Langhorne said my vehicle's body work was done. I went to pick up the car, and there was no play in the brake pedal. I had one of their service people come out and drive it around the lot, and Team Toyota of Langhorne's service person found the same issues with the tight brakes. He and his manager said they would make it right. The solution was to send my vehicle to another dealer to have them check the brakes, but they never told the 2nd dealership that Team Toyota of Langhorne had performed repairs after a collision. Instead, Team Toyota of Langhorne tried to pass it off as warranty work. The 2nd dealer didn't fall for it, and I ended up stranded at the 2nd dealership on the weekend, since Team Toyota of Langhorne refused to authorize the 2nd dealership to inspect the car which would have cost a half hour of labor, around $50.00. So, Team Toyota of Langhorne butchered the sensitivity in my brakes to an unsafe level, then tried to scam another dealer into doing the work, and when the other dealer found out that the brake problem presented after Team Toyota of Langhorne had completed repairs after an accident, Team Toyota of Langhorne was outraged at me for telling the 2nd dealer that there had been an accident repair. Unethical and unprofessional. Also, there is apparently no gas left in the car. How did they use up all of the gas? I don't know how this will be resolved, but I don't want Team Toyota of Langhorne to go near my car again. More

Awesome! He is professional, make me feel comfortable and I enjoy the whole process of buying my new car. Thank you Tom and I will recommend you to anyone who He is professional, make me feel comfortable and I enjoy the whole process of buying my new car. Thank you Tom and I will recommend you to anyone who wants to buy a car. Diana Rivera More

Overpriced I bought my car at this dealer last year and have been going for scheduled maintenance regularly. They are very friendly but extremely overpriced with I bought my car at this dealer last year and have been going for scheduled maintenance regularly. They are very friendly but extremely overpriced with no warning. I was told they inspect my car for free, I just pay for the emissions test so I brought it in. I had been paying $39 for an inspection for the past 10 years or so- when I picked it up they told me I owed over $70 just for emissions. I was shocked and would have taken it anywhere else and paid half that if I'd known. The last time I had an oil change they did not screw my cap on tight enough and I leaked oil all over my driveway and still have not been able to get the stain out. I will not be returning to this dealership because their friendliness does not make up for the other issues. More

Used car buying Worked with my budget to get me in the car of my dreams for a great price. Mike was very helpful and got me the price I wanted and answered all my que Worked with my budget to get me in the car of my dreams for a great price. Mike was very helpful and got me the price I wanted and answered all my questions. Minus some tipical dealer pestering for extra packages I would recommend and buy another car from them! More

Took advantage of my young & naive daughter My college daughter was home for Thanksgiving and needed her car inspected. She bought a certified vehicle from Team Toyota, which offers a free state My college daughter was home for Thanksgiving and needed her car inspected. She bought a certified vehicle from Team Toyota, which offers a free state inspection and oil change. It made sense to get it inspected at their service center. Her appt was at 8am the day before the holiday. Four hours later and $470 poorer she explained to me that she had agreed to the following add'l work . . . fuel injection flush, replaced cabin air filter, replaced air filter, installed A/C power foam & auto refresher, and adjustment to the rear brakes. They sounded really necessary to her. I think the service rep took advantage of her innocence and the proximity of the holiday. My daughter knew she only had one day home from school and it was now or never. I considered all this additional work as unnecessary. I only scheduled her car for a state inspection, oil change and rotation of tires. I also wanted them to perform the EOM recall on her vehicle. It took them four hours and $345 in labor costs. Her money could have been better spent and I am very disappointed. More

Bad Service and Could Care Less After a previously pleasant experience and an unfortunate total loss accident, I went back to Team Toyota to replace my (now totaled) 2013 Camry. I pu After a previously pleasant experience and an unfortunate total loss accident, I went back to Team Toyota to replace my (now totaled) 2013 Camry. I purchased the same car color and trim, a 2014.5 XLE. Unfortunately, this car has had two issues and the dealer has done nothing to rectify the issue, telling me to "come back to service" again and again, three times so far. My first issue was a loud clattering in the trunk area (passenger side). This has not been resolved. Despite a replacement of the headliner foam and the license plate foam, this has done nothing to resolve the issue and the technicians apparently do not understand that the sound is coming from the trunk's passenger side, not the headliner, and not the license plate. Additionally, the plastic covering the steering wheel column came off while I was driving, impairing my ability to hit the brake and nearly causing a serious accident. The incompetence of the service techs at the dealership is truly astonishing, and while dealership employees and management are all nice when you come in to purchase the vehicle, the dealership will not take responsibility after they make the sale, will not stand behind what they sell, and will be downright mean to you. My advice would be to look elsewhere and to a dealership that actually values your business, not only prior to sale but after. Do not buy from this terrible dealership. More