Team Dodge Ram of Myrtle Beach

BUYER BEWARE! ! Team Myrtle Beach AKA Addy's Harbor Dodge, LLC. #1 I ordered 2 OEM speakers for my 2009 Chrysler 300 on Saturday, 4March2023. The receipt stated “ ! Team Myrtle Beach AKA Addy's Harbor Dodge, LLC. #1 I ordered 2 OEM speakers for my 2009 Chrysler 300 on Saturday, 4March2023. The receipt stated “Please allow 2-4 working days for shipment of your order. Most orders will be shipped from our stock within 24 hours, though some special-order items may take up to 14 days. I did not receive the speakers until 1 April 2023, 28 days after I ordered them. #2 When I opened the shipping box, one of the inner boxes was open and a speaker was rolling around unprotected in the shipping box (see picture of inner box that shows it was taped shut at one time, but the tape had fractured). #3 The speaker that was sent and rolling around in the shipping box appeared to be used (see pictures of shipped speaker). There were marks where the screw secures it to the dashboard. The receipt also indicates that an RMA was sent to me, dated 22 Mar 2023, which further confirms my suspicions of a used part. #4 The speaker that was rolling around in the shipping box is NOT an OEM speaker. I ordered OEM parts. I did not bother to open the 2nd box as it appeared to be the same as the first box. I sent a picture of the OEM speaker that was in my car. #5 I contacted Team Myrtle Beach on 4 April 2023 at 0845 MDT and spoke to Teresa. When I explained the situation to her, she stated they would never send a used part and the inner box could have never opened. Her attitude was very accusatory and unprofessional – almost like she was calling me a liar. I said I wanted to return these speakers and get my money back. She said there would be a 20% restocking fee. I asked her to send me a shipping label, and she said it was up to me to ship them back at my cost. I asked what address to ship them to, and she said it was on top of my receipt. I requested a full reimbursement of my money plus shipping because I was sent a used part and they were not OEM. I was charged $75.50 and my shipping costs plus return receipt are $22.58 for a total of $98.08. I received a reimbursement of $55.12. I filed a BBB complaint in May2023, and they did not respond. Note - I had to file this under service because there was no parts option. More

I have all of my oil changes done here. I have always received excellent results. I have always received excellent results. More

They explained everything to us and sent emails to keep us informed about what was needed for the vehicle us informed about what was needed for the vehicle More

The service staff were very attentive to our needs. They helped the experience of car maintenance to be quick and friendly. They helped the experience of car maintenance to be quick and friendly. More

Team Dodge service department has been amazing with my vehicle. Repairs, communication was great, and Jeremy has been very helpful. vehicle. Repairs, communication was great, and Jeremy has been very helpful. More

Staff was friendly and kept me in the loop with what my truck needed and where it was in the servicing process. truck needed and where it was in the servicing process. More

Excellent service and very knowledgeable technicians. I would highly recommend going there for all of your Mopar needs. I would highly recommend going there for all of your Mopar needs. More

This dealership is very friendly They treat people with respect and the service team is very good respect and the service team is very good More

Taken my my car in a few times for recalls never had any issues.All work was done fairly quickly. issues.All work was done fairly quickly. More

My experience is that you’re treated fairly and honestly. Car went in on time and was diagnosed promptly. Car went in on time and was diagnosed promptly. More