Swickard Toyota

This is my 2nd new RAV4 that I have bought from Magic. This visit was for my 10,000 mile checkup and it was great to find they had Sunday service hours for this routine maintenance. There was no crowd and This visit was for my 10,000 mile checkup and it was great to find they had Sunday service hours for this routine maintenance. There was no crowd and my car was ready in less than an hour. Great service! More

Ready on time & fixed right the first time. Honest & dependable. I bought both my cars here & always have them serviced here. The cars are always ready on time & I like the free car wash. & dependable. I bought both my cars here & always have them serviced here. The cars are always ready on time & I like the free car wash. More

I was very satisfied with the service they provide that's why I always have all my vehicles have their maintenance there. They always make sure that they give the best service for their customers. why I always have all my vehicles have their maintenance there. They always make sure that they give the best service for their customers. More

This was the last appointment in my free 2-year services so, of course, the price was great at $0.00! By far, my experience with Whalid was the best, bar none. Unlike my previous consultant, he reviewed w so, of course, the price was great at $0.00! By far, my experience with Whalid was the best, bar none. Unlike my previous consultant, he reviewed what services had been performed, was pleasant and on top of things. I felt comfortable with his competency. I have very stringent standards as far as customer service and this filled the bill. More

I was treated respectfully and by name. I was given an I was treated respectfully and by name. I was given an accurate completion time and was updated on the progress of the service. The environment was I was treated respectfully and by name. I was given an accurate completion time and was updated on the progress of the service. The environment was very comfortable to be in as I waited for my service work to be completed. More

Dropped off my car with no trouble at all. Super friendly staff, received car back in amazing condition. Free mini detail looked like a full complete detail to me! They couldn't have made it easier. Oh and w staff, received car back in amazing condition. Free mini detail looked like a full complete detail to me! They couldn't have made it easier. Oh and when making appointment they were still great when I rescheduled twice. I'm from West Seattle, and it is so worth it to go there. More

The dealership was professional in taking care of me. They were courteous, efficient, and pleasant. My car was ready sooner than I expected. Kudos for the service I received. They were courteous, efficient, and pleasant. My car was ready sooner than I expected. Kudos for the service I received. More

I had been spoiled by the outstanding service I received at my prior dealership back in Wisconsin, anything I needed, I got, no matter when (I had been with them for almost 20 yrs). The military moved me a at my prior dealership back in Wisconsin, anything I needed, I got, no matter when (I had been with them for almost 20 yrs). The military moved me all the way to Washington, and as a result, my 2011 Toyota Rav 4 ended up being WAY over the mileage limit for oil change/tire rotation/mileage service. I called other Toyota dealership service departments near my new location in Arlington and they told me, "Sorry, we are booked up...can't fit you in for at least 2 weeks." When I called Magic Toyota, Christine answered the Service line and I told her my dilemma. She was SO accomodating, friendly and PROFESSIONAL!! (Something I didn't hear in the voices of the other Service reps) She acknowledged that they do normally take reservatsions, but that I was welcome to drive in and they'd do their best to fit me in. When I got there, not only was I greeted with a smile, but she also went out of her way to ensure I was comfortable with the expected wait time. I relaxed in a very comfortable waiting room and watched the Olympics. After a short time, she came to me with information on approximately how much longer it would be and asked if I needed anything. I certainly didn't feel like a "dump and run"! Instead I felt that I was already a valued customer and "member of the family". The car was finished, and the transaction completed. This was an OUTSTANDING example of true Customer Care. I know that MAGIC Toyota is definitely going to be my dealership from now on. Thank you Christine, you truly exemplified the "Magic" of incredible customer service and care. More

From the beginning to the end the entire experience was regrettable. Several details prior to my used car purchase can only be described as very poor business ethics. In my opinion the comment I made a regrettable. Several details prior to my used car purchase can only be described as very poor business ethics. In my opinion the comment I made about ethics is a result of poor training, lack of experience and dishonesty. It was very hard to get answers from the salesmen who worked with me. The answers I was given differed with each person I spoke to. I've lost a lot of sleep over the deal and I don't want to re-live the long list of details. So that is the extent of my review. Take your time when dealing with Magic Toyota. Be careful. Do not assume that the same standard of excellence that is synonymous with the name Toyota will be available at Magic. My experience suggests that it isn't. Thanks for reading this. John Dewey More

Had regular oil change service done. Brought my car in and it was done in a very quick and professional manner. The service person was very friendly. and it was done in a very quick and professional manner. The service person was very friendly. More