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Swickard Honda of Thousand Oaks

Thousand Oaks, CA

4.8
576 Reviews

3925 Auto Mall Drive

Thousand Oaks, CA

91362

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576 Reviews of Swickard Honda of Thousand Oaks

March 12, 2025

Quick excellent service. No pressure for additional service but was informed of service needed. Got my car in quick because I was waiting at dealership. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Mar 13, 2025 -

Swickard Honda of Thousand Oaks responded

Michael, we're glad to hear you had a smooth and efficient experience at Swickard Honda of Thousand Oaks. Thanks for sharing your feedback!

March 09, 2025

Quick and friendly service, also very helpful. Kept me informed of schedule and wheat my options are. More

by Fauxpas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Mar 10, 2025 -

Swickard Honda of Thousand Oaks responded

We're delighted to hear that you had a positive experience with our team at Swickard Honda of Thousand Oaks! Keeping you informed and providing helpful service is what we strive for. Thank you for your feedback!

March 09, 2025

Ruben Rodriguez es un excelente vendedor! Durante años sus servicios han superado nuestras expectativas con creces! More

by pablo fusco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Mar 10, 2025 -

Swickard Honda of Thousand Oaks responded

Pablo, gracias por compartir su experiencia con Ruben y el equipo de Swickard Honda of Thousand Oaks. Nos alegra saber que hemos superado sus expectativas a lo largo de los años. Estamos aquí para ayudarle siempre!

March 08, 2025

Customer service was great. Didn't like the fact they do not disclose their shuttle gives rides within 10 miles when we bought the maintenance package!! More

by Mlesky1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Mar 10, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for your feedback! We're glad to hear that the customer service at Swickard Honda of Thousand Oaks met your expectations. We apologize that the details regarding the shuttle service weren't brought to your attention earlier and we appreciate you bringing this to our attention. Your input helps us improve, and we hope to serve you better in the future! Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

March 08, 2025

Randy was very helpful and took care of us while we were looking. Tim the finance guy was also awesome and very helpful. More

by christinapfening823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy and Tim
Mar 10, 2025 -

Swickard Honda of Thousand Oaks responded

Christina, we're delighted to hear that Randy and Tim provided you with excellent service at Swickard Honda of Thousand Oaks. Thank you for sharing your experience!

March 06, 2025

I have gone to many different car shops and worked with many different service advisors including those from local businesses, Honda Thousand Oaks, Honda Culver City and Honda Santa Monica, and I have neve More

by Nikki Razal
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Vandixhorn
Mar 06, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your detailed experience with us. It's concerning to hear about the lack of communication and professionalism during your visit, especially regarding the recall service and multi-point inspection. We strive to provide attentive service, so it's disappointing that we fell short in this instance. We'd like to address these issues directly; please feel free to reach out at your convenience so we can make things right for you moving forward. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

March 06, 2025

I worked with Odin in the service department. He was friendly and knowledgeable. My overall experience was great! More

by kristinnewkirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Odin
Mar 06, 2025 -

Swickard Honda of Thousand Oaks responded

Kristin, we're delighted to hear that Odin provided you with a great experience at Swickard Honda of Thousand Oaks. Thank you for sharing your positive feedback!

March 05, 2025

I don't like the sales pitch in stores. I just need to change the oil. More

by huapei56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Montoya
Mar 05, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your feedback with us. We apologize for any unwanted recommendations you've received and will pass this along to our team. Please reach out if there's anything else we can do to improve your experience moving forward. - Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

March 04, 2025

Scheduling my first service was easy and Jason got me checked in and on my way very quickly. I received a very detailed service checklist and an explanation of what parts will need attention at the next More

by Howard Sall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vandixhorn, Carlos Montoya
Mar 06, 2025 -

Swickard Honda of Thousand Oaks responded

Howard, we're delighted to hear that Jason and the team at Swickard Honda of Thousand Oaks made your service experience so positive. Thank you for sharing this feedback with us!

March 03, 2025

Took my truck in for service , oil change and tire rotation. Next day I had a huge bubble in the sidewall. When my tire pressure light came on in my car I called for service and they said bring it in More

by Dunn94972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Montoya
Mar 03, 2025 -

Swickard Honda of Thousand Oaks responded

I'm sorry to hear about your experience with the tire issue. It's concerning that you felt belittled during your visit, and I apologize for any frustration this caused. We value our customers' feedback and would like to ensure situations like this are handled better in the future. If you'd be open to discussing this further or have additional concerns, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

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