Swickard Honda of Thousand Oaks

I have a 2009 Honda Accord that had brake pads prematurely go out at 27,000 miles. A Google search found that this is a common problem and there was even a Class Action lawsuit settlement for thi prematurely go out at 27,000 miles. A Google search found that this is a common problem and there was even a Class Action lawsuit settlement for this exact issue for my exact make/model of car. I was never served any paperwork therefore I missed the boat on a $150 settlement that I could've applied to new brake pads. I tried to negotiate a split of the costs of repair with the service Manager to no avail. This premature brake pad wear led to damage to my rotars. I was told my rotars could not be cut and new pads and rotats and labor would be $400. I declined to pay that. I took my car to a nearby automatic mechanic who said my rotars could be cut and I paid $160 fort new pads, cut rotars and labor saving me $260. Perhaps if the service Manager tried to work with me a little on the price, I would've let them do the work. I was UNIMPRESSED with their customer service. I purchased the car there. I WONT purchase my next car there however. More

The service guys are friendly, and eager to help you as quickly as possible. If there is a commission, there is no sense of one. They work as a team! The coupons help in these hard times. Thanks! quickly as possible. If there is a commission, there is no sense of one. They work as a team! The coupons help in these hard times. Thanks! More

Sebastian Laposse is the best salesperson I've come across in a long time. He is honest and will work with you to make you happy. I wanted to make my purchase from him because he was the most helpful across in a long time. He is honest and will work with you to make you happy. I wanted to make my purchase from him because he was the most helpful and honest of all the salespeople I encountered in my car search. I brought the best quote I found back to him so he could get the credit. He seemed appreciative and very willing to deal. Unfortunately, Reza (don't know last name), the finance guy, came out of his office and arrogantly told me that I should go ahead and take the deal that another dealership offered me because it was so good. Basically, Reza told me to leave because he wouldn't negotiate. So that is what I did. In fact, another dealer offered me an even better deal than the one I presented to Thousand Oaks Honda. My friend said to go to Kolbe in Reseda because they are always willing to beat other dealers' prices. Their sales consultants are the typical annoying/shady types, but whatever. I was extremely disappointed with how rude (and let's face it--thoughtless) Reza was. He ruined the sale for Mr. Laposse, who worked hard to accommodate me and help me make my decision. If this dealership is your only option, you should definitely ask for Sebastian; however, don't expect to get far in negotiations if you are a female dealing with Reza. More

Outstanding customer service! The experience from the start was pleasant and complete. The work was done on time and I will be back to get the car serviced again! Thank you. start was pleasant and complete. The work was done on time and I will be back to get the car serviced again! Thank you. More

We had come from a horrible experience at the Honda in Simi Valley the day before and after coming to Honda of thousand oaks it was such an easy and wonderful experience buying our new car at your dealers Simi Valley the day before and after coming to Honda of thousand oaks it was such an easy and wonderful experience buying our new car at your dealership. We were treated with such honest care and friendliness. The whole process was the best and easiest experience buying a new car that my husband and I have ever had. Frank and Mike were so great, we left the dealership feeling like we were working with good friends and wanted to continue our relationship with the whole dealership family. Thank you for making what started as a bad experience at Simi Honda, a enjoyable an peaceful day at Honda of Thousand Oaks. We will forever be grateful and recommend your dealership to others. More

new car exterior surface has defects that cannot be remove. this dealership tried to cover it up by claybar, so the surface would reflect the sun and hide the defects until the claybar wears off and y remove. this dealership tried to cover it up by claybar, so the surface would reflect the sun and hide the defects until the claybar wears off and your back with seeing the defects on the car. Won the BBB process only to be told I have to return to this dealership for more faulty repair. The BBB process is a scam!! Do not buy a new car from this dealership. You will be sorry! More

I drove 2 hours in bad traffic from Walnut to Thousand Oaks to buy a car that they advertised and I even called them ON my way over there to make sure that the car is still available. By the time I got t Oaks to buy a car that they advertised and I even called them ON my way over there to make sure that the car is still available. By the time I got there, they asked me to wait for another hour and a half before this arrogant salesman came to me and said that the car was just sold out 5 minutes ago. Come on, which IDIOT would believe that? He just said that there is nothing he can do about it and didn't even bother to apologize... I would've understood if he would've just told me the truth when I called that the car had been sold out and still invite me to come over to check other stocks that they have. More

Overall this dealership is by far the easiest to deal with of all of the Los Angeles area Honda dealerships. I have found several dealers that have offered me vehicles at a lower price (usually within a with of all of the Los Angeles area Honda dealerships. I have found several dealers that have offered me vehicles at a lower price (usually within a few hundred dollars), but then insist I buy "Pro Packs" and other items I do not need to make a deal. In the end, their pricing is in line with all other dealerships, but they are the only one that won't make you wait around for hours to complete the process. Super easy when buying a car!!! More

Not only does the service department seem to employ only individuals who go out of their way to be extremely rude, they consistently overcharge for unnecessary work and even then I am pretty sure that the a individuals who go out of their way to be extremely rude, they consistently overcharge for unnecessary work and even then I am pretty sure that the actual work is not always done. Because this dealership is close to my work, I am forced to use it on occasion; however, I always know that I will be treated poorly and they rarely disappoint. More

I went there for servicing the car which I had bought from them earlier. The people seem very rude and just to explain what had to be done to my car I had to go from one person to the other. Customer is from them earlier. The people seem very rude and just to explain what had to be done to my car I had to go from one person to the other. Customer is not treated well here. Service managers take long breaks and seem irresponsible. More