Swickard Honda of Thousand Oaks

Great leasing experience Update: Another great leasing experience with Geno & Karen (7th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and Update: Another great leasing experience with Geno & Karen (7th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and deals. I am really enjoying my ‘19 Civic Sport. Karen did a great job delivering the car and showing me all the features. Another great experience at this dealership ( 6th Honda ). More

Fabulous service Willie Burr continues to give excellent customer service to me! I've taken my Honda in TO for over 10years now! This is the reason I have had such gre Willie Burr continues to give excellent customer service to me! I've taken my Honda in TO for over 10years now! This is the reason I have had such great performance from my vehicle! Willie is honest and patient! I'm so thankful !! Prices are fair and I get factory parts with a warranty !! Thanks Willie!! More

PRICE CHANGED! FALSE ADVERTISING! This palace is shady. They had a vehicle advertised at a price, but would not sell it to me at that price. They tacked on a $900 alarm and would not s This palace is shady. They had a vehicle advertised at a price, but would not sell it to me at that price. They tacked on a $900 alarm and would not sell it without the alarm. Salesman told me they did the alarm was added to all their used cars. Don't ever visit this place unless you are looking for that sleazy car sales experience. More

Excellent service from Willie Burr Willie Burr continues to deliver excellent customer service! He is very good at explaining my car issues in terms that make sense to me! He is accommo Willie Burr continues to deliver excellent customer service! He is very good at explaining my car issues in terms that make sense to me! He is accommodating to meet the needs of my work schedule. Willie is a true professional and a very knowledgeable service specialist! I’m an extremely happy customer! More

T is a liar I visited two Honda dealerships Friday Aug 3, 2018. I had a bad experience at Honda of Thousand Oaks and did not purchase a car from "T" Thanh Nguyen. I visited two Honda dealerships Friday Aug 3, 2018. I had a bad experience at Honda of Thousand Oaks and did not purchase a car from "T" Thanh Nguyen. Later that evening a purchase was made at First Honda in Simi Valley! Here is what happened: A phone call was placed to the dealership with interest in purchasing a 2018 Honda Accord LX and no one called back. I went to the dealership and was greeted by "T" with a rude and immature greeting of "Talk to me." You are not professional sir. I asked for a Honda Accord LX and test drove it. It is a great car! The advertised price range of this model is approximately $24,000 to $25,000. The sticker on this white car was $24,000 ish. This was well within the budget. Then the deception begins from a very unethical "T." He proceeds to say the LX I drove has many local dealer add ons that actually take the car two levels up to a "Sport." I told him I wanted the base model LX. He told me they have none. I asked him why he told me I was driving an LX base model...he then proceeds to tell me how I will enjoy the "Sport" model better and that the price is $ 31,000" approximately. I told him I wanted a base LX and if HE wants me to have the "Sport" then who pays??? I told him he should pay if he wants me to have a car two levels up the ladder. I ask him to do a dealer trade...he says, "No, we don't do dealer trade on this car because the other dealership would lose money on the deal." "T" tells me they don't need to sell me a car and he had great reviews on Yelp. Guess what "T"....due to your less than ethical practices, you will have this poor and true review to remind you how you once treated customers poorly...I hope you learn from this and treat future customers with the value they deserve. Shame on you for lying! Shame on Honda for retaining you as an employee! Needless to say, I left and went to First Honda in Simi Valley. They told me they would have done a dealer trade and they had an abundant supply of the Accord LX and they were professional and helpful and guess what? They sold a Honda Accord LX 2018 for their ethical work! More

Brett Bartlett is outstanding Purchased a Honda Civic, lucky enough to work with Brett Bartlett at Honda of Thousand Oaks. Brett is the best, honest, worked hard to get us the best Purchased a Honda Civic, lucky enough to work with Brett Bartlett at Honda of Thousand Oaks. Brett is the best, honest, worked hard to get us the best deal!! Thank you Brett, you are outstanding at what you do! Thanks for making our purchase easy!:) More

Thank you Willie Burr ! My family and I have owned 8 Honda vehicles since 1990, and we consistently look to Willie Burr in service to take care of our cars, His expertise a My family and I have owned 8 Honda vehicles since 1990, and we consistently look to Willie Burr in service to take care of our cars, His expertise and knowledge on vehicles, and his efficiency in getting back to us and ensuring we are understanding what is being repaired, etc, is exemplary! More importantly, his honestly and integrity is invaluable in any customer service experience. He is worth taking your Honda to this dealership because of his top-notch service. More

Above & beyond My 2015 Honda Fit died at a gas station near the dealership. Just getting off work, tired, so not in a mood to deal calmly with my car not starting. My 2015 Honda Fit died at a gas station near the dealership. Just getting off work, tired, so not in a mood to deal calmly with my car not starting. Reza Kashani just happened to be there gassing up a car he just sold & offered to help. I had no idea what was wrong; lights flashing on dashboard & wouldn't start. Reza said it was probably the battery & calmed my frazzled nerves that it wasn't something horrific (expensive) I already had Honda road side service on the way so he said to drop my car off at the dealer and they would do it in the morning. Michael called me promptly the next morning saying the car was being worked on and would be ready by noon. I usually work with Willie Burr so picked up the car from him. This is my 2nd Honda from Honda TO and my son bought his there. Why? Honest, friendly, prompt service and they do the job right the first time. So thank you Reza for being such a gracious gentleman, Michael for prompt service and Willie for being my fantastic "go-to" service guy who always has a smile for me! More

Willie's GREAT! Had a problem with the gas tank on a brand new 2017 Honda Accord. He replaced it. Gave me a loaner during the whole procedure. Kept me in the loop a Had a problem with the gas tank on a brand new 2017 Honda Accord. He replaced it. Gave me a loaner during the whole procedure. Kept me in the loop and had it back to me before the date he said. It's been a month and I haven't had a problem since. Thanks Willie..... More

The BEST Customer Service!! I used to bring my family's cars to a different Honda service dealership due to having a gold membership card with them. As years passed by, the servi I used to bring my family's cars to a different Honda service dealership due to having a gold membership card with them. As years passed by, the service got worse. A simple oil change, while being one of the first few customers in-line with an appointment, would end up in a 4 hour minimum wait time. Every visit became an ordeal. A friend referred Willie and came highly recommended. The rest is history. Willie is always exceptional in providing his service. Never have I felt that he tries to upsell unnecessary work to be done on any of our cars. He explains and works on what is needed and gives his recommendations for the future items that you can work on with your budget and schedule. Willie is the best! I've had no problems recommending him with family and friends. More