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Swickard Chevrolet Buick GMC Cadillac of Anchorage

Anchorage, AK

4.3
68 Reviews
Call Dealership (907) 279-9641

1300 E 5th Ave

Anchorage, AK

99501

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68 Reviews of Swickard Chevrolet Buick GMC Cadillac of Anchorage

June 19, 2024

We bring all of our vehicles here for service and have always been treated fairly and professionally. More

by wduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jun 21, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for your continued trust in Swickard Chevrolet Buick Cadillac & GMC of Anchorage! We're glad to hear that our team consistently provides fair and professional service.

June 14, 2024

Very unresponsive to customer needs. After 2 months I had to call Cadillac to get them to respond. I can never get a live voice when I call for status More

by kpcsgasp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Jun 15, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

I apologize for the lack of communication you've experienced. This is not the level of service we aim to provide, and I'm sorry for any frustration caused. Please reach out through the email address below with your full name and contact number so that I can make sure that one of our store managers gets back to you to address your concerns promptly. By the way, when you contact me, please reference "kpcsgasp" so that I can associate your email with this review. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

Jun 17, 2024 -

kpcsgasp responded

It is near impossible to speak to a live voice to answer my questions. When I reach a live service tech I’m told to hold for MY service advisor even though they work side by side and probably know my call won’t be answered. This department needs a major update on its procedures.

Jun 17, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Again, I understand your frustration and apologize for the miscues in communication. I would love to have one of my store managers reach out to you directly but will need your full name and best contact number. Please contact me via the email address: customerexperience@swickard .com BTW, when you contact me, please reference "kpcsgasp" so that I can associate your email with this review. Thank You, Terry Collins - Customer Experience Team Lead

Jun 18, 2024 -

kpcsgasp responded

Kevin Gasparini 907-378-1310

June 08, 2024

Great service and quick, got me in right away kept me informed and updated good job More

by lh2629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jun 10, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

It was our pleasure to provide communicative, efficient service. See you next time at Swickard Chevrolet Buick Cadillac & GMC of Anchorage!

June 07, 2024

I went in with a serious issue with my new Blazer and I was expecting a difficult time resolving the timing required to get me back on the road. Mark, the GM of the dealership, gave me several options and More

by Larry T
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Ed and Jethro
Report | Print
Jun 10, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Larry, we're delighted to hear that Mark and the team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage provided you with a positive experience. Thanks for sharing your feedback!

May 23, 2024

I have been buying vans and trucks for 20 years from the dealership and have never been disappointed with their service and quality More

by Selwynco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
May 23, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Selwynco, thank you for your loyalty over the years! We're delighted to hear that our service and quality have consistently met your expectations.

May 19, 2024

Jethro is very helpful and 100% 👍but finace dept didnt give me a clear understanding after reviewing all my final charges . More

by Lea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jethro Tapulgo
Report | Print
May 20, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Lea, thanks for your feedback. We're glad to know Jethro was helpful during your visit at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Sorry about the confusion with our finance department - we'd be happy to clarify any questions you might have!

May 17, 2024

Nathan did a great job and was very professional about getting my truck serviced in a timely manner. Quality work done by all. More

by EEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
May 20, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We're glad to know that Nathan and our team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage were able to provide you with timely, quality service for your truck. Thanks for the positive feedback!

May 14, 2024

This dealership did everything they could to make us happy. I am happy with my purchase. More

by cassandracaywood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Starr
Report | Print
May 14, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Happy customers make us happy, Cassandra! Thank you for supporting Swickard Chevrolet Buick Cadillac & GMC of Anchorage with this stellar review. Enjoy the road in your new vehicle, and welcome to the Swickard family!

May 10, 2024

Brought my truck in for service. Good customer service with updates. Followed up with calls if having to leave voicemail. More

by Puni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
May 13, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We're glad to know you had a positive experience with our service department at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. We always aim for effective communication and appreciate your feedback!

May 10, 2024

Dan was super responsive in our communication. Given the time crunch of 4/30,, there was some challenges but Dan made it happen. More

by gravesinwilsonville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
May 13, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We're glad to know that Dan was able to assist you effectively, especially during a time crunch. Your feedback is appreciated and we hope your experience with Swickard Chevrolet Buick Cadillac & GMC of Anchorage continues to be positive!

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