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Swickard Chevrolet Buick GMC Cadillac of Anchorage

Anchorage, AK

4.2
80 Reviews

1300 E 5th Ave

Anchorage, AK

99501

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80 Reviews of Swickard Chevrolet Buick GMC Cadillac of Anchorage

September 10, 2024

The service was quick and very professional. We would definitely come back and use this service department again! More

by wduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 11, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for the positive feedback! We're glad to hear that our service team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage met your expectations. We look forward to serving you again in the future!

August 17, 2024

My Google account is inoperable and I don't have Facebook so am unable to do the survey. However, service advisor Nathan Eckhart was outstandingly helpful and gave me exceptionly good service. I would highl More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Eckhart
Aug 19, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Gordon, thanks for sharing your experience! We're glad to hear Nathan provided exceptional service at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Your recommendation means a lot to us!

August 17, 2024

Bought a 2020 GMC Denali with 18400 miles on it. It broke down after 400 miles, 8days. It was towed to GM service center in Anchorage. They told us it would be 6 to 8 weeks before they could look at More

by Shonnyray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman Bill
Aug 21, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Shonnyray, I'm truly sorry to hear about your experience with the Denali and our service. I understand that you have been in contact with our General Manager, Mark Cavenaugh. Please continue to work with Mark so that the 2 of you can come to a resolution. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 14, 2024

Great service and fast delivery of my truck on its first service highly recommend this service c More

by Coryandjamesjimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Aug 14, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We are glad to hear that our team delivered efficient service for your truck. Thanks for choosing Swickard Chevrolet Buick Cadillac & GMC of Anchorage!

Aug 14, 2024 -

Coryandjamesjimbo responded

Very happy with the service and support from the dealership. Fast appt and courtesy

August 10, 2024

Was unhappy they took 2 days for the work. It wasn't the 2 days, it was the fact when I checked in the car they said NOTHING about keeping the car more than a day. Nothing. And, no communic More

by jejkohari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He had no name tag that I could see.
Aug 14, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Jejkohari, I apologize for the lack of communication and any inconvenience caused by the extended service time. We strive to set clear expectations and it's disappointing to hear we fell short here. If you will please reach out to me at the email address below with your full name and contact number, I will have a member of our Service team call you. Also, when you contact me, please reference the name "Jejkohari" so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

July 26, 2024

Sabrina was really professional and patient with me. She was trying to help with a rental and gave me good instructions for a shuttle. More

by demit_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Jul 26, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We're delighted to hear that Sabrina provided professional and patient service at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Thanks for sharing your positive experience!

July 23, 2024

My Vehicle was ready when they said it would be ready. The Customer service representative was very approachable. More

by Cmsgtaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryanne
Jul 24, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for sharing your experience! We're glad to hear that our team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage met your expectations with timely service and approachable customer care. Safe travels!

July 14, 2024

Except for a slow start, everything went very well. All together it was a very good visit. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryanne
Jul 15, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Mike, thank you for your feedback. We appreciate your support here at Swickard Chevrolet Buick Cadillac & GMC of Anchorage, and we hope to have the opportunity to improve your wait time!

July 10, 2024

Sabrina is awesome, and she has excellent customer service. I appreciate her help and it was great working with her. More

by Bruce
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina McCune
Jul 11, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Bruce, we're delighted to hear that Sabrina provided excellent customer service at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Thanks for sharing your positive experience!

June 30, 2024

Service communication with vehicle status was frequent and response to questions was answered immediately after submission. More

by yspight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Jul 01, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thanks for sharing your experience! We're glad to hear that our team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage kept you well-informed and responded promptly. We appreciate your feedback!

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