Swickard Chevrolet Buick GMC Cadillac of Anchorage

I recently bought a used car at Swickard anchorage. The car is completely paid for and it has been over three months and I am still waiting for a title and registration. I called the DMV yesterday an The car is completely paid for and it has been over three months and I am still waiting for a title and registration. I called the DMV yesterday and was told the dealership haven't even applied for either. My husband and I have been in on five separate occasions and keep getting different excuses. the latest (yesterday) was that the car originally had an E-title and that it could take up to nine weeks to get a paper title! Like I said, it's already been over three months! They also keep issuing me temporary plates that as far as I have researched via Alaska Statute 28.10.031, can only be issued once per vehicle for a max time of 60 days. they may not be extended or renewed or a second temp tag issued after 60 days. after that they are no longer valid. Driving with expired temp tag can result in the possibility of fines, car impound. insurance rate increase, points on driving record and the hassle of having to fight the charge in court. when I mentioned this to the general manager Wendy Wilkins) she told me not to believe everything I read on the internet. and that if I get caught the dealership would pay the fines. so, I guess that means that they are quite aware of the fact that they are sending me out in an illegal vehicle and they just don't care. I'm tired of getting the run around from this shady as xxxx dealer. do yourself a favor and buy somewhere else. More

This has been one of the WORST purchasing experiences I have ever been through. I have been, and will continue to, tell everyone I know NOT to ever deal with Swickard. The initial salesman I was assigned s have ever been through. I have been, and will continue to, tell everyone I know NOT to ever deal with Swickard. The initial salesman I was assigned set an appointment to show me a vehicle I had identified online, then the day of the appointment claimed that vehicle had sold. Which is the same shady sales techniques that Swickard had just settles a lawsuit with the State of Alaska over a week of two before my appointment. Multiple times I tried to order a vehicle, providing build sheets and everything, and was told by the salesman he couldn't process an order unless I was there. And oh, by the way, I should come down and look at these other vehicles I didn't want. After being strung along for weeks, I reached out to the two sales managers listed on their website, and received a prompt response. Again, expressed my desire to purchase a vehicle, provided a build sheet, and was told they would place the order. For the next serval weeks and months I had to continually reach out for status updates, and was often ignored for weeks at a time. I attempted to provide a down payment multiple times, and was ignored. I had to use the phrase " I have all this money, all I want to do is buy a vehicle", and was continually ignored. Somewhere along this process I was informed that the original salesman and the sales manager were either fired, left, or forced to retire, which does not build any confidence with the caliber of people employed at Swickard. I started the process of trying to buy a vehicle from Swickard in April, have been scammed, ignored, and disappointed ever since. I know I will regret it, but I ended up signing papers last week, paid for my vehicle last week, and at this time have not received word that my payment was received, much less that my vehicle is available to be picked up. I assure you, I will never again do business with Swickard. I will tell everyone I know, and even anybody I don't know who will listen, to NEVER do business with Swickard. More

I am very happy with my purchase and had a very good experience and my salesperson, Molly, was awesome! experience and my salesperson, Molly, was awesome! More

I bought my 2021 Truck new from them in 2021. Mark the General Manager was awesome. However, I recently had to deal with a recall on my 2021 GMC Sierra. Cole my Service Writer was amazing. Cu Mark the General Manager was awesome. However, I recently had to deal with a recall on my 2021 GMC Sierra. Cole my Service Writer was amazing. Customer Service was 5 star. I had to come in from out of town. He made sure I I got where I needed to go while my truck was being worked on and it was complete sooner than expected. I highly recommend Mark and Cole. More

We have bought over a dozen trucks/SUV and each experience has been easy and quick. Great selection and Tim our salesman is always helpful and amazing. 100% recommend. Thank you experience has been easy and quick. Great selection and Tim our salesman is always helpful and amazing. 100% recommend. Thank you More

He did not explain anything in the car. I forgot glasses in the car we traded in and he never called us back to pick up like he said he’d do. I forgot glasses in the car we traded in and he never called us back to pick up like he said he’d do. More

First time buying a truck, and when I went into the dealership I had no idea what to expect but the sales associate (Mike) was very helpful. dealership I had no idea what to expect but the sales associate (Mike) was very helpful. More

As a first-time car buyer, I was pretty nervous walking into the dealership because I wasn’t sure what to expect. From the moment I arrived, Ravaun made the entire experience comfortable and stress-free. H into the dealership because I wasn’t sure what to expect. From the moment I arrived, Ravaun made the entire experience comfortable and stress-free. He was patient, answered all of my questions, and never made me feel pressured into making a decision. Instead, he took the time to understand what I was looking for and helped me find the right truck that fit both my needs and my budget. After spending a few hours looking at different options, I drove away feeling confident that I had made the right choice. The entire process was much smoother than I expected, and I really appreciated how helpful and professional everyone was throughout the day. I also want to mention that everyone at Swickard was friendly, welcoming, and respectful. They truly made my first car-buying experience a positive one. I highly recommend Swickard to anyone looking for a vehicle, especially if you’re a first-time buyer. Thank you, Ravaun and the whole team, for making such an important milestone a great experience! More

The dealership was clean and friendly and my assistant Andrew help me get the truck that I needed and financing very happy Andrew help me get the truck that I needed and financing very happy More

Well, when I first walked in, that was a young gentleman his name was Andrew and he was right there and I told him what I was looking for so we looked at a car in instead because they didn’t make that car a his name was Andrew and he was right there and I told him what I was looking for so we looked at a car in instead because they didn’t make that car anymore. I don’t like that one, but he worked with me so all day and I did buy a car and he was really awesome so was the people that was working with him I am so proud of the way he worked with me so please give him kudos. He deserve it. More