Swickard Chevrolet Buick GMC Cadillac of Anchorage

None of my interactions with the Dealership has been any good. Since after I bought the 2022 GMC Acadia and needed services (Mainly for the same Issue) 2023, and then as of recently (Oct-Nov) 2024 nothing h good. Since after I bought the 2022 GMC Acadia and needed services (Mainly for the same Issue) 2023, and then as of recently (Oct-Nov) 2024 nothing has changed. In 2023 the Acadia was at the Dealer for about FOUR Months after several visits ended up with the Acadia being at the Dealer for Three Straight Months to fix an issue that was Dismissed several times before. Last Month (Oct. 2024) the Engine Check Light came on. The GMC App stated that the Emission System needed attention. I set up an appointment via the app, but it was for TWO Weeks later. I managed to have the Acadia into the Dealer sooner, but to be Dismissed after the Code was Erased because in the system showed as Inactive. Was informed to bring it back if Check Engine Light came back on, which it did a few days after. I have the appointment scheduled on the app for Nov. 7. I took the Acadia to the appointment to be informed that my appointment wasn’t in the system. I showed the service Rep. the APP with the Appointment and the day I had it scheduled. The Rep. informed me that the APP isn’t Reliable, that best is a call. Anyway, in order to address the Emission issue I was informed the Service Dept was not be able to diagnose the Problem for TWO Weeks… Huge Backlog. I asked if I can then bring it back in Two Weeks, but was told that will have to wait TWO additional weeks before the Acadia will have someone attending to it…. Huge Backlog. So, I leave it (Nov 7). Called Monday (Nov 18th), the Rep that answered the phone told me the Rep that have my case was busy, but will call me back. Didn’t get a call back, but a day after did to informed me the Acadia was ready. 👻🤨🤔 Anyway, I crossed my fingers and Hope that this Vehicle doesn’t need any other warranty services, but, my Concern is that after the Warranty is over, All kinds of Problems continue to come up. This has been the worse experiences I ever had with any of the vehicles I had. More

This place never ceases to disappoint. I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for a Towing recall. Sabrina said that they had to order parts for that, and it would take 3-4 weeks. I figured I was there I would get the CPU update. When I scheduled the appointment, I said I would be waiting for my vehicle. Sabrina told me it would be an all-day process and offered a shuttle and stated that they did not have me down for "Waiting" and that the place that schedules their service isn't even in the same state. I asked if I could leave and just get them both done at once. She said yes and I said quote "Make sure to put me down as WAITING on vehicle". She said she did and scheduled me a month later for the updates/Towing recall. I get to the dealership and start to check in. The lady tells me they will call me when it is ready, I said no that I told Sabrina I would be waiting, she said "We don't have you down as waiting", agitated I said ok can I get a ride? The lady said "our shuttle driver is on vacation so we can't offer any rides" I asked if anyone could give me a ride and was met with "Not our problem, you can take your vehicle and schedule for another day". Seeing as I waited a total of two months for this appointment, this was not an option. As I looked to my right there was another lady desperately trying to speak to a manger who was giving the customer the runaround. That is when I realized they treat everybody poorly. I, along with this other person had BRAND NEW vehicles and were being treated like "We got your money, go pound sand". I decided to take an UBER home and wait for my vehicle. I took an UBER back for a total of around $35.00 for recall work to my brand new truck. When picking my vehicle up NO explanation to the services performed were given. The service at this place is abysmal. I have yet to have a good experience at this dealership. I currently have the truck for sale just so I don't have to deal with this place anymore. You would be better off taking your vehicle ANYWHERE else. More

Very much cares about customer satisfaction and whether they are accomplishing what is asked and explaining reasons why they are accomplishing what is asked and explaining reasons why More

Fantastic experience. Maryanne was terrific. Great communication. Everything was done promptly and well. Outstanding experience Maryanne was terrific. Great communication. Everything was done promptly and well. Outstanding experience More

Very friendly. Great communication. Maryanne is outstanding to work with. This is the best dealership in Alaska. Great communication. Maryanne is outstanding to work with. This is the best dealership in Alaska. More

Was told truck would be done on Monday got there on Tuesday with a ferry to catch and truck was not done ! And they where very rude saying they where not Gona rush there tech and it would be two hours Tuesday with a ferry to catch and truck was not done ! And they where very rude saying they where not Gona rush there tech and it would be two hours before they where done ! Almost missed my ferry ride and didn’t all the stuff done I needed to ! More

I made an appointment and was there early. The people were courteous and knowledgeable. I am sure the job was done well it just took longer than thought it would.😀 The people were courteous and knowledgeable. I am sure the job was done well it just took longer than thought it would.😀 More

I was in and out in no time. Everyone was friendly and professional. I will recommend them to all of my friends and family. Thank you 😊 Everyone was friendly and professional. I will recommend them to all of my friends and family. Thank you 😊 More

The attendant was polite, informative, and responsive to my personal circumstances. I had to drive four hours to dealership and four hours home. So I needed to wait for my vehicle, Nathan made sure my time my personal circumstances. I had to drive four hours to dealership and four hours home. So I needed to wait for my vehicle, Nathan made sure my time constraints were factored in when my vehicle was serviced. I was very pleased! More