Swickard Chevrolet Buick GMC Cadillac of Anchorage

Worst service department I have ever dealt with! Dropped off the truck the last of September, 3 1/2 MONTHS later I had the dealership just put it back together for me to come get it. When I dropped Dropped off the truck the last of September, 3 1/2 MONTHS later I had the dealership just put it back together for me to come get it. When I dropped it off there were no check engine lights on and the truck just had a slight rough idle. When I finally got my truck back nothing was fixed, the check engine lights was on and there is a gas leak somewhere that fill the cab full of fumes while driving. Certainly a far worse truck coming out of the shop than it was going in the shop. Absolutely horrible communication from the dealership through the entire process of incompetent mechanic work. Finally, I’m disappointed for sure, I have a truck in worse shape and Swickard has close to $5000.00 for screwing up my truck worse than it was!!!!! Ken Arney 918-913-1827 More

Staff were very professional and kind. Definitely will recommend to my friends and family. Thks Definitely will recommend to my friends and family. Thks More

Real nice people, they use technology for transparency and that is great nowadays. Especially Maryanne and that is great nowadays. Especially Maryanne More

I had an appointment with Michael to look at and put money down on a chevy blazer today at 4. My husband pulled our kiddo out of school early, and I left work early (at 2) and started the long drive to money down on a chevy blazer today at 4. My husband pulled our kiddo out of school early, and I left work early (at 2) and started the long drive to Anchorage. Half way there i get a text saying someone is looking at buying the blazer I had an APPOINTMENT for. About 20 min later Michael calls and tells me they sold it, but offered me one for twice the price. Don't bother making an appointment with these people, you can't trust what they say and they don't keep their word. Michael even had the audacity to tell me he pulled the car up for me for when I arrived and that the people who bought it were there for a different vehicle. Not only is this terrible customer service, but it makes them look like a bunch of slimy salesmen. I would be more than happy to upload the message from Michael confirming our appointment More

None of my interactions with the Dealership has been any good. Since after I bought the 2022 GMC Acadia and needed services (Mainly for the same Issue) 2023, and then as of recently (Oct-Nov) 2024 nothing h good. Since after I bought the 2022 GMC Acadia and needed services (Mainly for the same Issue) 2023, and then as of recently (Oct-Nov) 2024 nothing has changed. In 2023 the Acadia was at the Dealer for about FOUR Months after several visits ended up with the Acadia being at the Dealer for Three Straight Months to fix an issue that was Dismissed several times before. Last Month (Oct. 2024) the Engine Check Light came on. The GMC App stated that the Emission System needed attention. I set up an appointment via the app, but it was for TWO Weeks later. I managed to have the Acadia into the Dealer sooner, but to be Dismissed after the Code was Erased because in the system showed as Inactive. Was informed to bring it back if Check Engine Light came back on, which it did a few days after. I have the appointment scheduled on the app for Nov. 7. I took the Acadia to the appointment to be informed that my appointment wasn’t in the system. I showed the service Rep. the APP with the Appointment and the day I had it scheduled. The Rep. informed me that the APP isn’t Reliable, that best is a call. Anyway, in order to address the Emission issue I was informed the Service Dept was not be able to diagnose the Problem for TWO Weeks… Huge Backlog. I asked if I can then bring it back in Two Weeks, but was told that will have to wait TWO additional weeks before the Acadia will have someone attending to it…. Huge Backlog. So, I leave it (Nov 7). Called Monday (Nov 18th), the Rep that answered the phone told me the Rep that have my case was busy, but will call me back. Didn’t get a call back, but a day after did to informed me the Acadia was ready. 👻🤨🤔 Anyway, I crossed my fingers and Hope that this Vehicle doesn’t need any other warranty services, but, my Concern is that after the Warranty is over, All kinds of Problems continue to come up. This has been the worse experiences I ever had with any of the vehicles I had. More

This place never ceases to disappoint. I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for a Towing recall. Sabrina said that they had to order parts for that, and it would take 3-4 weeks. I figured I was there I would get the CPU update. When I scheduled the appointment, I said I would be waiting for my vehicle. Sabrina told me it would be an all-day process and offered a shuttle and stated that they did not have me down for "Waiting" and that the place that schedules their service isn't even in the same state. I asked if I could leave and just get them both done at once. She said yes and I said quote "Make sure to put me down as WAITING on vehicle". She said she did and scheduled me a month later for the updates/Towing recall. I get to the dealership and start to check in. The lady tells me they will call me when it is ready, I said no that I told Sabrina I would be waiting, she said "We don't have you down as waiting", agitated I said ok can I get a ride? The lady said "our shuttle driver is on vacation so we can't offer any rides" I asked if anyone could give me a ride and was met with "Not our problem, you can take your vehicle and schedule for another day". Seeing as I waited a total of two months for this appointment, this was not an option. As I looked to my right there was another lady desperately trying to speak to a manger who was giving the customer the runaround. That is when I realized they treat everybody poorly. I, along with this other person had BRAND NEW vehicles and were being treated like "We got your money, go pound sand". I decided to take an UBER home and wait for my vehicle. I took an UBER back for a total of around $35.00 for recall work to my brand new truck. When picking my vehicle up NO explanation to the services performed were given. The service at this place is abysmal. I have yet to have a good experience at this dealership. I currently have the truck for sale just so I don't have to deal with this place anymore. You would be better off taking your vehicle ANYWHERE else. More

Very much cares about customer satisfaction and whether they are accomplishing what is asked and explaining reasons why they are accomplishing what is asked and explaining reasons why More

Fantastic experience. Maryanne was terrific. Great communication. Everything was done promptly and well. Outstanding experience Maryanne was terrific. Great communication. Everything was done promptly and well. Outstanding experience More

Very friendly. Great communication. Maryanne is outstanding to work with. This is the best dealership in Alaska. Great communication. Maryanne is outstanding to work with. This is the best dealership in Alaska. More

Was told truck would be done on Monday got there on Tuesday with a ferry to catch and truck was not done ! And they where very rude saying they where not Gona rush there tech and it would be two hours Tuesday with a ferry to catch and truck was not done ! And they where very rude saying they where not Gona rush there tech and it would be two hours before they where done ! Almost missed my ferry ride and didn’t all the stuff done I needed to ! More