Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
336 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
Contact Dealership

12525 Jefferson Avenue

Newport News, VA

23602

Directions

By Type

Showing 336 reviews

July 12, 2026

Rhonda was exceptionally well versed in handling my truck's issues. She kept me well informed while repairs were being made. Any questions I had she answered in a timely manner. She was friendly and he More

by jay.joseph.jenkins
Recommend Dealer
Yes
Employees Worked With
Rhonda
Report | Print
Jul 12, 2026 -

Suttle Cadillac responded

We’re delighted our service team kept you informed during the repairs on your GMC Canyon and addressed every question promptly. It’s rewarding to hear you received friendly, helpful support throughout your visit. We’re grateful you chose us for your service needs and look forward to assisting you again.

July 11, 2026

It was the best car buying experience! I appreciated the space they gave me when making the decision to purchase a new vehicle. I didn’t feel like I was just another customer. More

by strick88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Preddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travaris Graham
Report | Print
Jul 12, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience and congratulations on your used GMC Yukon. We’re happy our team gave you the space you needed and treated you as an individual. We look forward to assisting you again.

July 11, 2026

Fixed the broken latch on car door Very professional, knowledgeable, and helpful with my car's problem. More

by jillette506
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Jul 12, 2026 -

Suttle Cadillac responded

Delighted to hear our team provided professional, knowledgeable care when repairing the latch on your Cadillac CTS. Thank you for trusting us with your vehicle.

July 11, 2026

Pleasant and personal approach. ..Very knowledgeable about the vehicles he service Always gives great advice on future services More

by r.charity
Recommend Dealer
Yes
Employees Worked With
Perry
Report | Print
Jul 11, 2026 -

Suttle Cadillac responded

It’s wonderful to hear that our team’s personal approach made a difference. We’re glad our Chevrolet expertise and service recommendations were helpful. Looking forward to assisting with your future maintenance.

July 11, 2026

Excellent customer service ? ? I was greeted promptly & advised of approximate time service would be completed and offered shuttle service home. More

by Charlene3
Recommend Dealer
Yes
Employees Worked With
Thomas on blue team
Report | Print
Jul 11, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our team greeted you right away and kept you informed about your Jeep’s service timeline. We’re glad the shuttle option made things more convenient for you. Thanks for sharing your experience!

July 11, 2026

I've been pretty happy with Suttle. They have tried to take care of me all the way from buying to service. More

by lisa@wm.edu
Recommend Dealer
Yes
Employees Worked With
Thomas on the Green Team
Report | Print
Jul 11, 2026 -

Suttle Cadillac responded

Thank you for taking the time to share your experience. We’re happy we could support you from purchase through service. We look forward to caring for your Cadillac again.

July 11, 2026

I enjoy coming to Suttles Customer Service department. The service personnel try their best to help or provide customer service to the upmost appreciation. Makes me feel welcome especially Jeff Moien of More

by ray.shazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ see
Report | Print
Jul 11, 2026 -

Suttle Cadillac responded

We’re delighted Johnny and our service team made you feel welcome while caring for your GMC Sierra 1500. Thank you for recommending us for our prompt and courteous approach. We look forward to assisting you again soon.

July 11, 2026

I was poorly greeted. Technician continued talking to another employee while I was standing in front of her and she never acknowledged my presence until after their length More

by FBRACEY3
Recommend Dealer
No
Employees Worked With
Orange team
Report | Print
July 11, 2026

Ben and the team were very patient and thorough with the entire process. Ben showed above and beyond from the first interaction out in the rain while checking out trucks. The Suttle finance team did an exce More

by isaiah.keene1
Recommend Dealer
Yes
Employees Worked With
BEN RACHELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BEN RACHELL
Report | Print
Jul 11, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience with Ben and our finance team. We’re glad that Ben’s patience, his help in the rain, and the smooth trade process gave your family confidence in your used GMC Sierra 1500. We look forward to assisting with any upcoming service needs.

July 11, 2026

The team fixed my issue with my wheel identification for air sensors and completed oil changes on two vehicles and state inspection. More

by jcbarth171
Recommend Dealer
Yes
Employees Worked With
Orange team
Report | Print
Jul 11, 2026 -

Suttle Cadillac responded

Thank you for trusting our team with your Chevrolet Traverse and the other vehicle. We’re glad we resolved the wheel air sensor identification and handled both oil changes plus the state inspection. Let us know if there’s anything else we can assist with.

1
2
...
34